Interactions Blog

3 Ways Humans and AI can Work Together

Humans and AI can be combined in many ways to achieve optimal performance results, depending on the unique needs of the industry and the company. Learn three ways that humans can work together with AI for the best customer experience in this blog.
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Megan Haas May 6, 2021 | 5 min read
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Artificial Intelligence: Assistant, not Overlord

Today’s tech buzzword, Artificial Intelligence (AI), can be a difficult concept for many people to wrap their heads around. AI technology, which arguably holds vast potential to revolutionize the way the world works, is nonetheless often used to paint an apocalyptic view of the future.
Mike Iacobucci
Mike Iacobucci December 27, 2016 | 6 min read
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8 FAQs About Artificial Intelligence and Customer Service

Artificial Intelligence (AI) is an important and evolving concept that is having significant impact within the Customer Experience industry — and it’s a topic that is being talked about on a seemingly daily basis at this point.
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Interactions December 14, 2016 | 7 min read
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Why You Shouldn’t Let a Personal Virtual Assistant Represent Your Brand

With the rise of Personal Virtual Assistant offerings from Apple, Amazon, and Google, the fact is that these brands are increasingly becoming part of your customers’ lives. With a simple voice command, these AI-powered helpers provide on-demand information and productivity. And, when it comes to your customers, you have every reason to be jealous.
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Interactions November 29, 2016 | 4 min read
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What We Can Learn From Holidays Past: A Shopper’s Guide

Hold onto your hat — Black Friday, and its companion shopping day extension, Cyber Monday, are here again. We begin our official rush to the stores and internet to secure the best possible present for each person on our lists. But along with that come the inevitable headaches of shopping, long lines and crowds.
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Interactions November 23, 2016 | 6 min read
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Advantages of Voice Biometrics Solutions

As security concerns and incidents continue to grow across businesses in most industries, the ability to provide convenient and secure authentication for customer service applications is becoming a requirement for modern security standards. For this reason, voice biometrics solutions are increasingly being implemented.
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Interactions November 17, 2016 | 3 min read
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Now that Microsoft has achieved human speech parity – what’s next?

Since the early days at Bell Labs, when speech recognition was in its infancy, the goal has always been to transcribe what was spoken – perfectly. There is a long history of amazing technology milestones that have led us from having computers make sense of simple words, then phrases, then sentences.
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Interactions October 24, 2016 | 5 min read
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Combining Artificial Intelligence with Human Intelligence

Artificial Intelligence (AI) is currently one of the most talked about topics – spanning various industries, companies, and applications. More recently, though, the conversation has shifted to begin acknowledging the role of humans behind all of this automation, particularly when it comes to ensuring accuracy and top performance.
Mary McKenna
Mary McKenna October 4, 2016 | 1 min read
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The State of Automated Customer Care - According to Industry Leaders

Interactions recently hosted an interactive discussion on the current state of automated customer care services.
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Interactions September 28, 2016 | 4 min read
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How Machine Learning Drives Better Enterprise Customer Care

When it comes to enterprise customer care, machine learning enables Virtual Assistant solutions to automate tasks that used to require a live agent: password resets; address and complex information collection; even sales support. Integrating machine learning into enterprise customer care opens doors to more flexible automated solutions.
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Interactions August 24, 2016 | 4 min read
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Are You Measuring the Right Contact Center Metrics?

Traditional contact center measurements – such as Speed to Answer, Containment, and Average Handle Time – focus primarily on increasing efficiencies in order to lower costs. Ultimately, however, these metrics are only capturing part of the story when it comes to one of your most important revenue drivers: your customers.
Michael Roche
Michael Roche August 18, 2016 | 4 min read
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Interactions Raises $56 Million to Transform the Future of Customer Care

Revolution Growth, NewSpring Capital and Comcast Ventures lead investment to accelerate global growth and expand core AI technology Interactions LLC, a leader in speech and natural language technology solutions and the fastest growing company in customer care, today announced the completion of a $56 million funding round led by new investors Revolution Growth, NewSpring Capital and Comcast Ventures with additional funding from existing investors.
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Interactions August 10, 2016 | 4 min read
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The 2016 Speech Industry Star Performers

Interactions Offers Affordable, Self-Learning ASR and TTS By: Phillip Britt – Posted Aug 1 on SpeechTechMag.
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Interactions August 1, 2016 | 4 min read

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