Interactions Blog

3 Ways Humans and AI can Work Together

Humans and AI can be combined in many ways to achieve optimal performance results, depending on the unique needs of the industry and the company. Learn three ways that humans can work together with AI for the best customer experience in this blog.
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Megan Haas May 6, 2021 | 5 min read
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Make Moving Easier – for you and your Customer – with Virtual Assistant Solutions

Summer and Fall represent some of the busiest moving times for major metropolitan areas. Many large cities, for example, are already preparing for the ‘September 1st Shuffle’ – a frenzy of relocation that occurs as college students resettle into the city for the start of another academic year.
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Interactions July 25, 2016 | 5 min read
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What is Machine Learning – and Why is it Important?

Lately, it seems that every time you open your browser or casually scroll through a news feed, someone is writing about machine learning and its impact on both humans and the advancement of artificial intelligence.
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Interactions July 7, 2016 | 5 min read
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Interactions to Highlight Research on the Modern Customer Care Journey at Forrester CXNYC 2016

Join Senior Interactions Leadership to Learn How to Simplify and Improve Your Customer Experience with Innovative Automated Customer Care Solutions Interactions LLC, a leader in speech and natural language technology solutions, will host an interactive discussion at Forrester’s annual Customer Experience event, CXNYC, to be held June 21-22nd in New York City.
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Interactions June 20, 2016 | 3 min read
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Are Millennials Driving Up Health Insurance Costs?

Earlier this week I shared some thoughts on the emergence and growth of the individual market within the health insurance space, largely based on the implementation of health insurance exchanges and the Affordable Care Act (ACA).
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Interactions June 16, 2016 | 4 min read
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The Transformation of Customer Care in Health Insurance

It’s been six years since the Affordable Care Act (ACA) was signed into law and the impact on the health insurance market has been clear: the shift from employer-based health insurance to a market of individuals is in full swing.
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Interactions June 13, 2016 | 4 min read
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The Rise of Intelligent Virtual Assistants

I recently presented at SpeechTEK 2016 and was very encouraged by the enthusiasm and momentum surrounding our industry. It’s clear that Artificial Intelligence (AI) technologies have finally come of age.
Phil Gray
Phil Gray June 1, 2016 | 4 min read
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Can Conversational Virtual Assistants Offer a Better Way to Travel?

Recently, my family and I traveled from Boston to a vacation out West, leaving the cold, snowless city in search of sun and better skiing. We flew a national airline, rented a car, and stayed in a vacation rental home — all booked online. Mostly, it went fine.
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Interactions May 24, 2016 | 4 min read
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The Future of Automated Customer Care is a Bright One

Recently, I hosted a forward-thinking interactive session at Frost & Sullivan Customer Contact East titled “Automated Customer Care with a Human Touch.” Based on the findings from a recent study on consumers’ experiences with automated customer service interfaces, the session raised some interesting points about the current state of customer care.
Michael Roche
Michael Roche May 10, 2016 | 4 min read
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Simplifying Your Customer Care Journey

Did you know that the majority of consumers contact companies on multiple channels just to resolve a single issue? This means that your customers are browsing, typing and calling just to get something done – which can make the customer care journey feel more like a hike.
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Interactions April 21, 2016 | 1 min read
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Why Your Customer Care Journey Might be More of a Hike

Did you know that the majority of customers start their journey online, before branching out to other service channels in search of a solution? This means that your customers might be spending a lot of time searching, chatting or calling to find the answer that they need.
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Interactions April 19, 2016 | 1 min read
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Best Practice Series: Designing for Customer Experience

For many companies, an automated phone system, such as Interactive Voice Response (IVR), is the first and most critical interaction your customers will have with your customer experience journey. It’s therefore an important time for your business to stand out by delivering superior customer service that results in a competitive advantage.
Michael Pell
Michael Pell April 5, 2016 | 2 min read
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How Machine Learning Adds Value to Customer Experience

Recently, Harvard Business Review published an article highlighting how many organizations are reengineering business processes with powerful machine learning algorithms.
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Interactions March 10, 2016 | 3 min read

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