Interactions Blog
When Good Isn’t Enough: Developing Customer Care that Exceeds Expectations
The future is crystal clear. In a world of high demands and countless inquiries, meeting consumer expectations isn't just a goal; it's a commitment.
What Drives up Customer Effort? (And How do you Fix It?)
It’s no secret that providing a great customer experience brings tremendous benefits for brands, including increased customer satisfaction, improved brand loyalty, and even additional revenue opportunities.
3 Facts You Need to Know About Machine Learning
At Interactions, we talk a lot about machine learning, but its definition and use are often misconstrued. Whether we know it or not, we encounter some type of machine learning on a daily basis, making it increasingly important to understand what it is, how it works, and how it will affect our future.
Delight Your Customers with Voice Biometrics
Voice biometrics offers convenient and secure authentication for your customers.
Your Customers are Waiting – But for How Long?
Across industries, it’s easy to see that CX is increasingly becoming one of the most important competitive differentiators (more than 80% of companies, in fact, say this is true for them). It’s true that customer experience encompasses a wide range of functions for a brand — from website experience, to shopping and purchasing experiences, to after-purchase care.
Why Your CIO Should be Involved in Your CX Strategy
It should come as no surprise that getting the customer experience (CX) right is a company-wide endeavor.
Social Customer Care: Why It’s Important and How to Master It
There are millions of social conversations happening about brands every day across social media sites — and more and more of these conversations are from customers with questions and concerns. In fact, Gartner estimates that by 2020, 90% of brands will be utilizing social media for customer service.
[Infographic]: Free Your Customers from the Customer Effort Maze
You might think of customer experience as a journey. But for your customer, it can feel more like a maze.
What’s it Like to Work at Interactions?
We may be biased, but Interactions is a great place to work. The AI industry is booming, and our technology is helping our customers improve the customer experience with an intelligent solution that turns customer service from frustrating to satisfying.
3 Reasons to Focus on Customer Effort
In today’s customer-obsessed marketplace, customer service interactions are now some of the most critical touch points an organization has with its customers. Which means measurements like Customer Satisfaction (CSAT) scores are increasingly important — all while high scores are ever harder to come by.
When it Comes to your Customers, Obsession is a Good Thing
Raise your hand if you’ve heard this before: “Customer experience is the new marketing.” Or: “Companies are now competing more on customer experience than product or price.
The New Modern Classroom: AI in Education
As we’ve discussed in the past, artificial intelligence and speech recognition are enabling technologies that help and assist humans. For Interactions, this means enabling enterprises to communicate better with their customers and improve the customer experience. AI is here to help and assist humans, not to replace us and our jobs.
5 Questions You Should Ask to Improve CX
Recent research shows that improving Customer Experience (CX) leads to positive gains in revenue. Which means that — in the near future — leaders in CX will outperform laggards in generating revenue growth. Your customers want quick, easy access to the information they need via the most convenient channel.
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