Interactions Blog

Q&A with Vistra Energy and Evergy

Curious how players in the utility space see CX, conversational AI, and future planning with IVA and CCaaS? Read this Q&A with Vistra Energy and Evergy.
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Interactions September 19, 2023 | 5 min read
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Now that Microsoft has achieved human speech parity – what’s next?

Since the early days at Bell Labs, when speech recognition was in its infancy, the goal has always been to transcribe what was spoken – perfectly. There is a long history of amazing technology milestones that have led us from having computers make sense of simple words, then phrases, then sentences.
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Interactions October 24, 2016 | 5 min read
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Combining Artificial Intelligence with Human Intelligence

Artificial Intelligence (AI) is currently one of the most talked about topics – spanning various industries, companies, and applications. More recently, though, the conversation has shifted to begin acknowledging the role of humans behind all of this automation, particularly when it comes to ensuring accuracy and top performance.
Mary McKenna
Mary McKenna October 4, 2016 | 1 min read
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The State of Automated Customer Care - According to Industry Leaders

Interactions recently hosted an interactive discussion on the current state of automated customer care services.
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Interactions September 28, 2016 | 4 min read
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How Machine Learning Drives Better Enterprise Customer Care

When it comes to enterprise customer care, machine learning enables Virtual Assistant solutions to automate tasks that used to require a live agent: password resets; address and complex information collection; even sales support. Integrating machine learning into enterprise customer care opens doors to more flexible automated solutions.
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Interactions August 24, 2016 | 4 min read
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Are You Measuring the Right Contact Center Metrics?

Traditional contact center measurements – such as Speed to Answer, Containment, and Average Handle Time – focus primarily on increasing efficiencies in order to lower costs. Ultimately, however, these metrics are only capturing part of the story when it comes to one of your most important revenue drivers: your customers.
Michael Roche
Michael Roche August 18, 2016 | 4 min read
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Interactions Raises $56 Million to Transform the Future of Customer Care

Revolution Growth, NewSpring Capital and Comcast Ventures lead investment to accelerate global growth and expand core AI technology Interactions LLC, a leader in speech and natural language technology solutions and the fastest growing company in customer care, today announced the completion of a $56 million funding round led by new investors Revolution Growth, NewSpring Capital and Comcast Ventures with additional funding from existing investors.
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Interactions August 10, 2016 | 4 min read
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The 2016 Speech Industry Star Performers

Interactions Offers Affordable, Self-Learning ASR and TTS By: Phillip Britt – Posted Aug 1 on SpeechTechMag.
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Interactions August 1, 2016 | 4 min read
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Make Moving Easier – for you and your Customer – with Virtual Assistant Solutions

Summer and Fall represent some of the busiest moving times for major metropolitan areas. Many large cities, for example, are already preparing for the ‘September 1st Shuffle’ – a frenzy of relocation that occurs as college students resettle into the city for the start of another academic year.
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Interactions July 25, 2016 | 5 min read
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What is Machine Learning – and Why is it Important?

Lately, it seems that every time you open your browser or casually scroll through a news feed, someone is writing about machine learning and its impact on both humans and the advancement of artificial intelligence.
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Interactions July 7, 2016 | 5 min read
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Interactions to Highlight Research on the Modern Customer Care Journey at Forrester CXNYC 2016

Join Senior Interactions Leadership to Learn How to Simplify and Improve Your Customer Experience with Innovative Automated Customer Care Solutions Interactions LLC, a leader in speech and natural language technology solutions, will host an interactive discussion at Forrester’s annual Customer Experience event, CXNYC, to be held June 21-22nd in New York City.
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Interactions June 20, 2016 | 3 min read
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Are Millennials Driving Up Health Insurance Costs?

Earlier this week I shared some thoughts on the emergence and growth of the individual market within the health insurance space, largely based on the implementation of health insurance exchanges and the Affordable Care Act (ACA).
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Interactions June 16, 2016 | 4 min read
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The Transformation of Customer Care in Health Insurance

It’s been six years since the Affordable Care Act (ACA) was signed into law and the impact on the health insurance market has been clear: the shift from employer-based health insurance to a market of individuals is in full swing.
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Interactions June 13, 2016 | 4 min read

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