Interactions Blog
Revolutionizing Customer Service: The Blueprint for Partnership and Saving 60M+ Agent Minutes
This blog delves into the key lessons learned from collaboration between a leading insurance provider and Interactions and how it can serve as a model for other organizations looking to revolutionize their customer service operations.
Don’t Believe Everything your CSAT Scores Tell You
When companies compete on the basis of customer experience, the metric that is most often used to gauge performance is customer satisfaction (CSAT). And while CSAT is certainly an important measurement for any company to track, it’s not the only (and probably not the most complete) one.
What is Multi-Factor Authentication (and How Do You Implement it?)
As a company, it’s important to provide the best security for your customers. And with so many potential ways for strangers to hack into accounts and steal someone’s identity, a foolproof way to verify your customer’s identity is crucial – for your business and for your customers.
9 Tips for Taking Social Customer Care to the Next Level
For many consumers, social media is increasingly becoming a preferred care channel. But for businesses, this channel comes with its own unique challenges that distinguish it from the rest of your customer care strategy.
A History of Machine Learning
From the 1950s to now, machine learning has significantly developed. Below is a brief history of machine learning, and how Interactions, and AT&T, played a strong role in the process. To learn more about machine learning, its techniques, and the role it will play in the future, download our new whitepaper below.
What Drives up Customer Effort? (And How do you Fix It?)
It’s no secret that providing a great customer experience brings tremendous benefits for brands, including increased customer satisfaction, improved brand loyalty, and even additional revenue opportunities.
3 Facts You Need to Know About Machine Learning
At Interactions, we talk a lot about machine learning, but its definition and use are often misconstrued. Whether we know it or not, we encounter some type of machine learning on a daily basis, making it increasingly important to understand what it is, how it works, and how it will affect our future.
Delight Your Customers with Voice Biometrics
Voice biometrics offers convenient and secure authentication for your customers.
Your Customers are Waiting – But for How Long?
Across industries, it’s easy to see that CX is increasingly becoming one of the most important competitive differentiators (more than 80% of companies, in fact, say this is true for them). It’s true that customer experience encompasses a wide range of functions for a brand — from website experience, to shopping and purchasing experiences, to after-purchase care.
Why Your CIO Should be Involved in Your CX Strategy
It should come as no surprise that getting the customer experience (CX) right is a company-wide endeavor.
Social Customer Care: Why It’s Important and How to Master It
There are millions of social conversations happening about brands every day across social media sites — and more and more of these conversations are from customers with questions and concerns. In fact, Gartner estimates that by 2020, 90% of brands will be utilizing social media for customer service.
[Infographic]: Free Your Customers from the Customer Effort Maze
You might think of customer experience as a journey. But for your customer, it can feel more like a maze.
What’s it Like to Work at Interactions?
We may be biased, but Interactions is a great place to work. The AI industry is booming, and our technology is helping our customers improve the customer experience with an intelligent solution that turns customer service from frustrating to satisfying.
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