Interactions Blog

The Not-So-Secret Ingredient for Achieving 97% IVA Intent Accuracy

In the world of Intelligent Virtual Assistants (IVAs), a 97% intent accuracy rate is remarkable — we won’t shy away from saying it. But what’s as important as touting this metric is explaining how we achieve it for our clients. Read the blog to find out.
Avatar
Lindsey Andrews June 5, 2024 | 6 min read
Latest
CIO CX

Why Your CIO Should be Involved in Your CX Strategy

It should come as no surprise that getting the customer experience (CX) right is a company-wide endeavor.
Avatar
Interactions June 7, 2017 | 3 min read
People looking at smart devices

Social Customer Care: Why It’s Important and How to Master It

There are millions of social conversations happening about brands every day across social media sites — and more and more of these conversations are from customers with questions and concerns. In fact, Gartner estimates that by 2020, 90% of brands will be utilizing social media for customer service.
Avatar
Interactions May 24, 2017 | 4 min read
Customer Effort Graphic

[Infographic]: Free Your Customers from the Customer Effort Maze

You might think of customer experience as a journey. But for your customer, it can feel more like a maze.
Avatar
Interactions May 17, 2017 | 0 min read
Working at Interactions Banner

What’s it Like to Work at Interactions?

We may be biased, but Interactions is a great place to work. The AI industry is booming, and our technology is helping our customers improve the customer experience with an intelligent solution that turns customer service from frustrating to satisfying.
Avatar
Interactions May 10, 2017 | 7 min read
Customer Effort Banner

3 Reasons to Focus on Customer Effort

In today’s customer-obsessed marketplace, customer service interactions are now some of the most critical touch points an organization has with its customers. Which means measurements like Customer Satisfaction (CSAT) scores are increasingly important — all while high scores are ever harder to come by.
Avatar
Interactions May 3, 2017 | 3 min read
CX Competitive Advantage Banner

When it Comes to your Customers, Obsession is a Good Thing

Raise your hand if you’ve heard this before: “Customer experience is the new marketing.” Or: “Companies are now competing more on customer experience than product or price.
Avatar
Interactions April 26, 2017 | 4 min read
Group Collaborating

The New Modern Classroom: AI in Education

As we’ve discussed in the past, artificial intelligence and speech recognition are enabling technologies that help and assist humans. For Interactions, this means enabling enterprises to communicate better with their customers and improve the customer experience. AI is here to help and assist humans, not to replace us and our jobs.
Avatar
Interactions April 19, 2017 | 4 min read
Coworkers looking at a tablet

5 Questions You Should Ask to Improve CX

Recent research shows that improving Customer Experience (CX) leads to positive gains in revenue. Which means that — in the near future — leaders in CX will outperform laggards in generating revenue growth. Your customers want quick, easy access to the information they need via the most convenient channel.
Avatar
Interactions April 12, 2017 | 4 min read
Voice Biometrics for Healthcare

Preventing Healthcare Fraud with Voice Biometrics

For consumers and organizations alike, fraud is a growing cause for concern across all industries. The stakes are even higher, however, in industries like healthcare, which has suffered the highest number of fraud attacks of any sector over the past few years.
Avatar
Interactions April 5, 2017 | 3 min read
CMOs and CX Banner

What is the CMO’s Role in CX?

With technology evolving rapidly, so is the evolution of the customer experience (CX). The customer journey is no longer linear – which means understanding the customer to create a simple, straightforward path to getting things done is more important than ever before.
Avatar
Interactions March 29, 2017 | 3 min read
Woman Drinking Coffee Looking at Smartphone

3 Ways to Improve Debt Collection With AI

For a collections organization, live agents on the frontline represent the heartbeat of the organization. The productivity of the people who connect with consumers on a daily basis has a direct correlation with revenue . Having this knowledge top of mind provides management with a key set of strategies to increase productivity.
Avatar
Interactions March 14, 2017 | 3 min read
Woman on phone with eyes shut

The True Cost of DTMF

Press 1 for lower CSAT, 2 for lost revenue We have all been on the receiving end of this ancient customer service technology. “Press 1 for sales, 2 for billing, 3 for something else…”. Dual Tone Multi-Frequency Touchtone dialing (DTMF) presents a list of menu options to choose from and directs your call accordingly.
Avatar
Interactions March 7, 2017 | 4 min read

Browse Our Library >

Take a look at our latest resources

Learn More

Come See Us At An Event >

See where we'll be next

Learn More

Want to learn more? Let’s talk.