Interactions Blog
Unlocking the Untapped Potential of Customer Service for Business Growth
To capitalize on the hidden potential of customer service for business expansion, companies need to prioritize knowing customer needs. Learn more!
Best Practice Series: Designing for Customer Experience
For many companies, an automated phone system, such as Interactive Voice Response (IVR), is the first and most critical interaction your customers will have with your customer experience journey. It’s therefore an important time for your business to stand out by delivering superior customer service that results in a competitive advantage.
How Machine Learning Adds Value to Customer Experience
Recently, Harvard Business Review published an article highlighting how many organizations are reengineering business processes with powerful machine learning algorithms.
3 Tips for Designing a Superior Customer Care Experience
At Interactions, we’ve been talking a lot recently about how the ability to deliver a superior customer care experiences is becoming an increasingly important factor in determining business success. And it’s clear that we aren’t the only ones noticing this shift.
Why (and How) the Speech Industry Needs to Change
Increasingly, we are living in a customer-obsessed business environment. In fact, some analysts have even gone so far as to call customer experience one of the top critical success factors determining which businesses will win and fail in 2016 and beyond.
Satisfaction with Customer Service: It’s Personal
At Interactions, we think a lot about customer experience and how seemingly small things can make the difference between good and bad experiences.
Balancing Technology and Human Touch in Automated Self-Service
Last month, I participated in the 2015 Intelligent Assistants Conference in New York, which focused on topics related to improving customer experience and self-service efficiency. During the conference, I took part in a panel that discussed the importance of balancing technology and human touch to provide a robust customer experience.
Curing Patient No-Shows with Virtual Assistant Solutions
Picture this common scenario: It’s 2:00 PM and the patient who was supposed to be in your office at 1:45 p.m. still hasn’t shown up. Your staff has been working the phones trying to get someone to take the slot, but with no luck. So instead of working toward meeting your daily production goals, you’re sitting around hoping your next patient is more reliable.
Interactions Wins Another Stevie Award
Interactions has been presented with a Bronze Stevie® Award in the Most Innovative Tech Company of the Year category at the 13th Annual American Business Awards. The win marks Interactions’ fourth consecutive Stevie Award.
Six Observations from SpeechTEK 2015
Recently, the team from Interactions attended SpeechTEK 2015, the annual conference focusing on speech recognition, natural language understanding, and customer interaction technology, which we always walk away from with tremendous insight and excitement over the future of our industry.
Interactions named finalist in the 2015 American Business Awards
We are happy to announce that we’ve been named a finalist in the Most Innovative Tech Company category in The 2015 American Business Awards and will ultimately be a Gold, Silver, or Bronze Stevie® Award winner in the program! The 2015 American Business Awards represents Interactions’ fourth Stevie® award in four consecutive years.
Delivering Service with An Artificial Intelligence Touch
In 2004, futurist Erwin Van Lun, CEO and founder of Chatbot.org, predicted that all Fortune 1000 Business-2-Consumer companies would employ speaking artificial characters in 2015, in order to automate their conversations with consumers in an interactive spoken dialogue.
Easing Customers' IVR Journeys
Routing is an important topic that drives the success or failure of speech-enabled applications, frequently more than the apps do themselves.
Browse Our Library >
Take a look at our latest resources
Learn MoreCome See Us At An Event >
See where we'll be next
Learn More