Interactions Blog

High Tech Demands High Touch: Balancing CX Automation with Human Interaction

Balancing automation with human interaction, companies can take advantage of bothincreased efficiency and empathetic service. Click for more!
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Interactions March 20, 2023 | 2 min read
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Optimize Vendor-Customer Relationships Through Success-Based Pricing

New research indicates that traditional speech-based self-service over the phone can fail up to 48% of the time a customer speaks. That means if you’re using a speech IVR and paying on a consumption basis – you could be paying double for the value you are receiving. That’s like paying for a Corvette and getting a Focus.
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Interactions August 5, 2014 | 4 min read
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The 2 Step Guide to Fixing Containment

The best and most consumer friendly Interactive Voice Response (IVR) systems save callers time by easily answering the questions most frequently asked, and by connecting callers with the best available agent for more complex inquiries. The problem is, most IVRs simply don’t do this well. Consumers call the companies with whom they do business to get something done.
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Interactions July 23, 2014 | 7 min read
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5 Reasons Why Your Customers Want to Talk to a Human

Guest Blog by Jeff Kirchick, VP Enterprise Sales, NextCaller. If you’re anything like me, you don’t spend too much time looking for the answer to your question online because it is time-consuming, tedious, and sometimes painful. Oftentimes, in looking for the answer to your question online, you just come up with more questions.
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Interactions July 8, 2014 | 4 min read

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