Interactions Blog

Navigating the IVA Landscape with Opus Research & Interactions: A Conversational Recap

From making sure your customers are who they say they are, to ensuring you get a solid ROI, balancing automation with satisfaction, and Generative AI, Joe Kuhn, Solutions Architect at Interactions, has you covered. he covered it all. If you’re navigating the IVA landscape, keep these pointers in mind – and maybe keep Joe on speed dial!
Avatar
Lindsey Andrews May 21, 2024 | 4 min read
Latest
Interactions Blog Banner

Best Practice Series: Designing for Customer Experience

For many companies, an automated phone system, such as Interactive Voice Response (IVR), is the first and most critical interaction your customers will have with your customer experience journey. It’s therefore an important time for your business to stand out by delivering superior customer service that results in a competitive advantage.
Michael Pell
Michael Pell April 5, 2016 | 2 min read
Interactions Blog Banner

How Machine Learning Adds Value to Customer Experience

Recently, Harvard Business Review published an article highlighting how many organizations are reengineering business processes with powerful machine learning algorithms.
Avatar
Interactions March 10, 2016 | 3 min read
Interactions Blog Banner

3 Tips for Designing a Superior Customer Care Experience

At Interactions, we’ve been talking a lot recently about how the ability to deliver a superior customer care experiences is becoming an increasingly important factor in determining business success. And it’s clear that we aren’t the only ones noticing this shift.
Avatar
Interactions February 24, 2016 | 5 min read
Interactions Blog Banner

Why (and How) the Speech Industry Needs to Change

Increasingly, we are living in a customer-obsessed business environment. In fact, some analysts have even gone so far as to call customer experience one of the top critical success factors determining which businesses will win and fail in 2016 and beyond.
Mike Iacobucci
Mike Iacobucci February 10, 2016 | 4 min read
Interactions Blog Banner

Satisfaction with Customer Service: It’s Personal

At Interactions, we think a lot about customer experience and how seemingly small things can make the difference between good and bad experiences.
Avatar
Interactions December 16, 2015 | 6 min read
Interactions Blog Banner

Balancing Technology and Human Touch in Automated Self-Service

Last month, I participated in the 2015 Intelligent Assistants Conference in New York, which focused on topics related to improving customer experience and self-service efficiency. During the conference, I took part in a panel that discussed the importance of balancing technology and human touch to provide a robust customer experience.
Avatar
Interactions December 3, 2015 | 3 min read
Interactions Blog Banner

Curing Patient No-Shows with Virtual Assistant Solutions

Picture this common scenario: It’s 2:00 PM and the patient who was supposed to be in your office at 1:45 p.m. still hasn’t shown up. Your staff has been working the phones trying to get someone to take the slot, but with no luck. So instead of working toward meeting your daily production goals, you’re sitting around hoping your next patient is more reliable.
Avatar
Interactions November 18, 2015 | 2 min read
Interactions Blog Banner

Interactions Wins Another Stevie Award

Interactions has been presented with a Bronze Stevie® Award in the Most Innovative Tech Company of the Year category at the 13th Annual American Business Awards. The win marks Interactions’ fourth consecutive Stevie Award.
Avatar
Interactions October 19, 2015 | 1 min read
Interactions Blog Banner

Six Observations from SpeechTEK 2015

Recently, the team from Interactions attended SpeechTEK 2015, the annual conference focusing on speech recognition, natural language understanding, and customer interaction technology, which we always walk away from with tremendous insight and excitement over the future of our industry.
Avatar
Interactions September 15, 2015 | 5 min read
Interactions Blog Banner

Interactions named finalist in the 2015 American Business Awards

We are happy to announce that we’ve been named a finalist in the Most Innovative Tech Company category in The 2015 American Business Awards and will ultimately be a Gold, Silver, or Bronze Stevie® Award winner in the program! The 2015 American Business Awards represents Interactions’ fourth Stevie® award in four consecutive years.
Avatar
Interactions May 14, 2015 | 1 min read
Interactions Blog Banner

Delivering Service with An Artificial Intelligence Touch

In 2004, futurist Erwin Van Lun, CEO and founder of Chatbot.org, predicted that all Fortune 1000 Business-2-Consumer companies would employ speaking artificial characters in 2015, in order to automate their conversations with consumers in an interactive spoken dialogue.
Avatar
Interactions April 7, 2015 | 3 min read
Interactions Blog Banner

Easing Customers' IVR Journeys

Routing is an important topic that drives the success or failure of speech-enabled applications, frequently more than the apps do themselves.
Avatar
Interactions March 4, 2015 | 4 min read

Browse Our Library >

Take a look at our latest resources

Learn More

Come See Us At An Event >

See where we'll be next

Learn More

Want to learn more? Let’s talk.