Interactions Blog
Q&A with Vistra Energy and Evergy
Curious how players in the utility space see CX, conversational AI, and future planning with IVA and CCaaS? Read this Q&A with Vistra Energy and Evergy.
Interactions Wins Another Stevie Award
Interactions has been presented with a Bronze Stevie® Award in the Most Innovative Tech Company of the Year category at the 13th Annual American Business Awards. The win marks Interactions’ fourth consecutive Stevie Award.
Six Observations from SpeechTEK 2015
Recently, the team from Interactions attended SpeechTEK 2015, the annual conference focusing on speech recognition, natural language understanding, and customer interaction technology, which we always walk away from with tremendous insight and excitement over the future of our industry.
Interactions named finalist in the 2015 American Business Awards
We are happy to announce that we’ve been named a finalist in the Most Innovative Tech Company category in The 2015 American Business Awards and will ultimately be a Gold, Silver, or Bronze Stevie® Award winner in the program! The 2015 American Business Awards represents Interactions’ fourth Stevie® award in four consecutive years.
Delivering Service with An Artificial Intelligence Touch
In 2004, futurist Erwin Van Lun, CEO and founder of Chatbot.org, predicted that all Fortune 1000 Business-2-Consumer companies would employ speaking artificial characters in 2015, in order to automate their conversations with consumers in an interactive spoken dialogue.
Easing Customers' IVR Journeys
Routing is an important topic that drives the success or failure of speech-enabled applications, frequently more than the apps do themselves.
The 2015 Customer Experience Shift
As we move further into 2015, there are three important trends in customer care to watch closely. These incredible shifts will cause a dramatic disruption in the way we serve our increasingly demanding customers. Over the past few years, we’ve seen the importance of customer care dramatically elevate.
The Interface of Things: A Universal Remote for Your Life
When was the last time you tried to use the speech recognition feature on your phone or in your car? Maybe it was to ask your GPS program for directions, to place a call without taking your eyes off of the road or to check on traffic ahead. Did it work? If your experience is like mine, you probably had marginal success.
Putting the “I” in IVR with Virtual Assistants
There are countless reasons for calling customer service centers. Perhaps a phone line has static, or cable service is out, or a new customer needs help with WiFi (News – Alert) settings, or a scheduled appointment needs to be changed, or maybe Mom ordered the wrong size Halloween costume and needs to quickly exchange it.
CEO Interview: Mike Iacobucci of Interactions
For many in attendance at FinovateSpring 2014 in San Jose watching the Interactions demo, the “Aha!” moment came when the virtual agent began speaking flawless Spanish.
Interactions nominated for Telecom Council 2014 SPIFFY Award
We’re thrilled to announce today that we’ve been nominated for the 2014 SPIFFY Ground Breaker Award for Engineering Excellence! The SPIFFY Award nominees are selected by the Telecom Council’s Service Provider Forum and recognize companies that stand out for their innovation in the Telecommunications industry.
Optimize Vendor-Customer Relationships Through Success-Based Pricing
New research indicates that traditional speech-based self-service over the phone can fail up to 48% of the time a customer speaks. That means if you’re using a speech IVR and paying on a consumption basis – you could be paying double for the value you are receiving. That’s like paying for a Corvette and getting a Focus.
The 2 Step Guide to Fixing Containment
The best and most consumer friendly Interactive Voice Response (IVR) systems save callers time by easily answering the questions most frequently asked, and by connecting callers with the best available agent for more complex inquiries. The problem is, most IVRs simply don’t do this well. Consumers call the companies with whom they do business to get something done.
Browse Our Library >
Take a look at our latest resources
Learn MoreCome See Us At An Event >
See where we'll be next
Learn More