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Interactions  |  Intelligent Virtual Assistant

Putting the “I” in IVR with Virtual Assistants

October 23, 2014 There are countless reasons for calling customer service centers. Perhaps a phone line has static, or cable service is out, or a new customer needs help with WiFi (News – Alert) settings, or a scheduled appointment needs to be changed, or maybe Mom ordered the wrong size Halloween costume and needs to quickly exchange it.
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Interactions  |  About Interactions

CEO Interview: Mike Iacobucci of Interactions

October 15, 2014 For many in attendance at FinovateSpring 2014 in San Jose watching the Interactions demo, the “Aha!” moment came when the virtual agent began speaking flawless Spanish.
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Interactions  |  About Interactions

Interactions nominated for Telecom Council 2014 SPIFFY Award

August 13, 2014 We’re thrilled to announce today that we’ve been nominated for the 2014 SPIFFY Ground Breaker Award for Engineering Excellence! The SPIFFY Award nominees are selected by the Telecom Council’s Service Provider Forum and recognize companies that stand out for their innovation in the Telecommunications industry.
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Interactions  |  Customer Care

Optimize Vendor-Customer Relationships Through Success-Based Pricing

August 5, 2014 New research indicates that traditional speech-based self-service over the phone can fail up to 48% of the time a customer speaks. That means if you’re using a speech IVR and paying on a consumption basis – you could be paying double for the value you are receiving. That’s like paying for a Corvette and getting a Focus.
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Interactions  |  Customer Care

The 2 Step Guide to Fixing Containment

July 23, 2014 The best and most consumer friendly Interactive Voice Response (IVR) systems save callers time by easily answering the questions most frequently asked, and by connecting callers with the best available agent for more complex inquiries. The problem is, most IVRs simply don’t do this well. Consumers call the companies with whom they do business to get something done.

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