Industry
Learn more about industry related blog posts.
Introducing Interactions Virtual Collection Agent
The collections industry is ready for disruption. Learn how our Virtual Collection Agent can help in this blog.
Thriving Amidst Rapid Change: Conversational AI and Collections
The collections industry is facing challenges due to the pandemic. Learn how Conversational AI could be the answer in our blog.
Digital Transformation for CSPs
Communication services providers face a lot of competition. Learn three ways that digital transformation can elevate customer experience in this industry.
Delighting for Dollars… How Improving CX Increases Loyalty for Leading Retailers
To successfully gain loyalty in this day and age of endless choice and equally endless holiday sales, retailers are turning back the clock and focusing on improving service as a first step in improving customer experience (CX). Learn the best practices to build a successful CX in our blog.
Exploring The Restaurant of Tomorrow at FSTEC
Learn about how far restaurant technology has come - and just how close the future really is when it comes to food services with takeaways from the 2019 FSTEC conference.
Give Customers Control of their Finances with an IVA
When implementing an AI application for banking customers, it's important to do so in a way that puts the customer first. Read our blog to learn what features and design elements need to be present in order to deploy an IVA that gives customers true control over their finances.
Deliver a First-Class Experience with Conversational AI
We can’t expect to give every customer a first-class experience on the plane, but it’s completely possible on the phone. Making your customers feel valued can go a long to create trusted relationships that result in loyal customers. Read our blog to see how.
Three Ways to Increase Restaurant Sales with Conversational AI
Finding room in your restaurant budget for Conversational AI can be difficult, but learning about the copious economic benefits may have you singing a different tune. See how Conversational AI can maximize your sales.
Take a Bite out of Interactions Guest Experience Platform for Food Services
Learn about how our Guest Experience Platform can transform restaurants with Conversational AI technology. Addressing the four key components-- guest care, digital ordering, social media monitoring, and Kitchen AI-- GXP will take guest experience to the next level.
Six Questions to ask your AI vendor in the Collections industry
If you're looking to implement AI and machine learning in your collections company, these six questions will guide you to find the right partner so that you will see measurable results at scale.
Focus on the Outcomes: Takeaways from the Gartner Customer Experience and Technologies Summit
In order to successfully deploy an AI solution, there needs to be a focus on the outcomes you want to achieve. Read more about this concept, and other key takeaways from the Gartner Customer Experience and Technologies Summit in London in our blog post.
How to Measure Success in the Contact Center
The way we communicate with brands is changing. As we shift to focus more on the customer experience, companies must also shift the way that they measure success, especially in contact centers.
Browse Our Library >
Take a look at our latest resources
Learn MoreCome See Us At An Event >
See where we'll be next
Learn More