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Utility company CX

Why CX should be a central part of any utility company’s business strategy

Energy prices are expected to rise by at least 50% in 2022, meaning companies are under more pressure than ever for utility providers to stand out from the competition and find ways to retain customers. Learn three methods of how to do this in our blog.
Jak Katterfield
Jak Katterfield May 20, 2022 | 4 min read
Labor shortage

How is the labor shortage affecting your industry? (and how can Conversational AI help?)

The labor shortage is affecting every industry. Learn how brands can address common challenges in this blog.
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Megan Haas April 29, 2022 | 4 min read
Self-scheduling

Self-scheduling can Reduce Patient Leakage and Improve Patient Experience

The revenue impact of patient leakage on health systems can be detrimental. The good news is that self-service scheduling technology can help. Learn more in our blog.
Nora Flynn
Nora Flynn March 18, 2022 | 3 min read
Brand Reputation in Collections

How AI Can Help Overcome Hurdles and Help Brand Reputation in Collections

Learn how AI technology can be used in the collections industry as a to ensure a higher standard of care in this blog.
Lynn Reynolds
Lynn Reynolds January 20, 2022 | 4 min read
Banking Customer Loyalty

The importance of customer loyalty in banking and four ways to build it

What can you do to increase loyalty towards your bank? Stemming the hidden defections requires banks to develop more appealing core products and propositions, along with seamless digital operations that resolve a customer’s need the first time. Read this blog to learn more.
Jak Katterfield
Jak Katterfield January 13, 2022 | 4 min read
3 CX Trends for 2022

Top 3 CX trends banks need to be aware of in 2022

Are the banking trends that started during the pandemic temporary, or are they here to stay? See which trends you should continue to focus on in 2022 in this blog.
Jak Katterfield
Jak Katterfield December 2, 2021 | 4 min read
Great Resignation

The Great Resignation, Increased Regulations and a Simple Equation for More Efficient, Compliant Collections

The times may appear tough for those in the collections industry, but Conversational AI can automate your contact center to help you thrive in the midst of both the hiring and regulatory pinch. Learn how in our blog.
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Interactions November 23, 2021 | 5 min read
Empower Your Patients

3 reasons to empower your patients with self-scheduling appointment technology

Self-service delivers a myriad of benefits for the healthcare industry, like helping you meet high patient expectations while lowering operating expenses. Explore the benefits of self-scheduling appointment technology in healthcare in this blog.
Nora Flynn
Nora Flynn October 28, 2021 | 2 min read
Collections Post Pandemic Relief

The Consequences for Collections Post Pandemic Relief

How can Collection agencies turn up their efforts while remaining respectful of what is truly an unprecedented situation? Learn about the potential solutions to challenges facing the collections industry in this blog.
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Interactions September 23, 2021 | 4 min read
Conversational AI and Banking

Conversational AI and Banking

As we shift into this new age of customer technology, banks who implement Conversational AI with systems that can incorporate both secure and accessible experiences, without compromising on compliance and regulation or the quality of the self-service interaction will stand out from the rest.
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Megan Haas September 2, 2021 | 4 min read
Digital Transformation for Insurers

Customer-Centric Digital Transformation for Insurers

What's the secret to transforming policyholder experience? Interactions IVA is designed and deployed for the unique needs and challenges specific for insurers and policyholders. 
McCall Peltier
McCall Peltier August 12, 2021 | 5 min read
Healthcare CX

Stop testing patients’ patience: Why healthcare needs to adapt to patient expectations

As healthcare systems digitally transform, patient experience should not be lost. From improving margins and patient satisfaction, patient experience can have a great impact on the success of a healthcare organization. Learn more in this blog.
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Megan Haas July 1, 2021 | 5 min read

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