Blog > Industry


Learn more about industry related blog posts.

3 CX Trends for 2022

Top 3 CX trends banks need to be aware of in 2022

Are the banking trends that started during the pandemic temporary, or are they here to stay? See which trends you should continue to focus on in 2022 in this blog.
Jak Katterfield
Jak Katterfield December 2, 2021 | 4 min read
Great Resignation

The Great Resignation, Increased Regulations and a Simple Equation for More Efficient, Compliant Collections

The times may appear tough for those in the collections industry, but Conversational AI can automate your contact center to help you thrive in the midst of both the hiring and regulatory pinch. Learn how in our blog.
Kirby Miller
Kirby Miller November 23, 2021 | 5 min read
Empower Your Patients

3 reasons to empower your patients with self-scheduling appointment technology

Self-service delivers a myriad of benefits for the healthcare industry, like helping you meet high patient expectations while lowering operating expenses. Explore the benefits of self-scheduling appointment technology in healthcare in this blog.
Nora Flynn
Nora Flynn October 28, 2021 | 2 min read
Collections Post Pandemic Relief

The Consequences for Collections Post Pandemic Relief

How can Collection agencies turn up their efforts while remaining respectful of what is truly an unprecedented situation? Learn about the potential solutions to challenges facing the collections industry in this blog.
Phil Fougere
Phil Fougere September 23, 2021 | 4 min read
Conversational AI and Banking

Conversational AI and Banking

As we shift into this new age of customer technology, banks who implement Conversational AI with systems that can incorporate both secure and accessible experiences, without compromising on compliance and regulation or the quality of the self-service interaction will stand out from the rest.
Megan Haas September 2, 2021 | 4 min read
Digital Transformation for Insurers

Customer-Centric Digital Transformation for Insurers

What's the secret to transforming policyholder experience? Interactions IVA is designed and deployed for the unique needs and challenges specific for insurers and policyholders. 
McCall Peltier
McCall Peltier August 12, 2021 | 5 min read
Healthcare CX

Stop testing patients’ patience: Why healthcare needs to adapt to patient expectations

As healthcare systems digitally transform, patient experience should not be lost. From improving margins and patient satisfaction, patient experience can have a great impact on the success of a healthcare organization. Learn more in this blog.
Megan Haas July 1, 2021 | 5 min read
Best Practices for Travel and Hospitality brands

3 Best Practices for Travel and Hospitality brands to thrive in the new normal

How can travel and hospitality brands be prepared for the dramatic (yet unpredictable) shift in demand while maintaining high quality customer experience? Learn three strategies in this blog.
Megan Haas May 20, 2021 | 3 min read
Conversational AI in Insurance

A guide for Conversational AI in Insurance

Learn about our Intelligent Virtual Assistant for Insurance, an IVA specifically designed to meet the unique needs of insurers and policyholders.
McCall Peltier
McCall Peltier April 29, 2021 | 3 min read
Four Key Considerations for Adopting AI for Debt Collection

Four Key Considerations for Adopting AI for Debt Collection

As collection agencies seek innovation, they should always keep the following customer needs in mind. Learn considerations and best practices when implementing technology in the collections industry in this blog.
Nicholas Ruiz
Nicholas Ruiz April 14, 2021 | 7 min read
Outage Best Practices

4 best practices for maintaining high-quality service during outages

You’re not able to change the unpredictability of the weather, but you can ensure better days ahead for your customers and care team when outages do occur. Learn how utilities can future-proof their contact centers to ensure high-quality service even during volume spikes in this blog.
Phil Fougere
Phil Fougere February 25, 2021 | 4 min read
2020 Holiday CX Trends

2020 Holiday CX Trends

This holiday season is unlike anything we had ever imagined. COVID-19 has changed everything that signifies the holidays - the gatherings, the travel, and well, the shopping! Retailers around the country are gearing up for the most important time of the year while maintaining the safety of their customers and employees. Learn about the CX trends that will influence this year's holiday shopping in this blog.
Interactions November 19, 2020 | 4 min read

Browse Our Library >

Take a look at our latest resources

Learn More

Come See Us At An Event >

See where we'll be next

Learn More

Want to learn more? Let’s talk.