Industry
Learn more about industry related blog posts.
Communication Service Providers: 4 ways to increase customer loyalty and retention with an IVA
Learn how the right IVA and CX partner can help you deliver an enhanced, enriched experience for CSP customers in our blog.
5 ways to know if your IVA is ready for Summer 2022
With an influx in summer travel, is your IVA ready to handle the volume spike?
Why CX should be a central part of any utility company’s business strategy
Energy prices are expected to rise by at least 50% in 2022, meaning companies are under more pressure than ever for utility providers to stand out from the competition and find ways to retain customers. Learn three methods of how to do this in our blog.
How is the labor shortage affecting your industry? (and how can Conversational AI help?)
The labor shortage is affecting every industry. Learn how brands can address common challenges in this blog.
Self-scheduling can Reduce Patient Leakage and Improve Patient Experience
The revenue impact of patient leakage on health systems can be detrimental. The good news is that self-service scheduling technology can help. Learn more in our blog.
How AI Can Help Overcome Hurdles and Help Brand Reputation in Collections
Learn how AI technology can be used in the collections industry as a to ensure a higher standard of care in this blog.
The importance of customer loyalty in banking and four ways to build it
What can you do to increase loyalty towards your bank? Stemming the hidden defections requires banks to develop more appealing core products and propositions, along with seamless digital operations that resolve a customer’s need the first time. Read this blog to learn more.
Top 3 CX trends banks need to be aware of in 2022
Are the banking trends that started during the pandemic temporary, or are they here to stay? See which trends you should continue to focus on in 2022 in this blog.
The Great Resignation, Increased Regulations and a Simple Equation for More Efficient, Compliant Collections
The times may appear tough for those in the collections industry, but Conversational AI can automate your contact center to help you thrive in the midst of both the hiring and regulatory pinch. Learn how in our blog.
3 reasons to empower your patients with self-scheduling appointment technology
Self-service delivers a myriad of benefits for the healthcare industry, like helping you meet high patient expectations while lowering operating expenses. Explore the benefits of self-scheduling appointment technology in healthcare in this blog.
The Consequences for Collections Post Pandemic Relief
How can Collection agencies turn up their efforts while remaining respectful of what is truly an unprecedented situation? Learn about the potential solutions to challenges facing the collections industry in this blog.
Conversational AI and Banking
As we shift into this new age of customer technology, banks who implement Conversational AI with systems that can incorporate both secure and accessible experiences, without compromising on compliance and regulation or the quality of the self-service interaction will stand out from the rest.
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