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Conversational AI and Banking

Conversational AI and Banking

As we shift into this new age of customer technology, banks who implement Conversational AI with systems that can incorporate both secure and accessible experiences, without compromising on compliance and regulation or the quality of the self-service interaction will stand out from the rest.
Megan Haas September 2, 2021 | 4 min read
Digital Transformation for Insurers

Customer-Centric Digital Transformation for Insurers

What's the secret to transforming policyholder experience? Interactions IVA is designed and deployed for the unique needs and challenges specific for insurers and policyholders. 
McCall Peltier August 12, 2021 | 5 min read
Healthcare CX

Stop testing patients’ patience: Why healthcare needs to adapt to patient expectations

As healthcare systems digitally transform, patient experience should not be lost. From improving margins and patient satisfaction, patient experience can have a great impact on the success of a healthcare organization. Learn more in this blog.
Megan Haas July 1, 2021 | 5 min read
Best Practices for Travel and Hospitality brands

3 Best Practices for Travel and Hospitality brands to thrive in the new normal

How can travel and hospitality brands be prepared for the dramatic (yet unpredictable) shift in demand while maintaining high quality customer experience? Learn three strategies in this blog.
Megan Haas May 20, 2021 | 3 min read
Conversational AI in Insurance

A guide for Conversational AI in Insurance

Learn about our Intelligent Virtual Assistant for Insurance, an IVA specifically designed to meet the unique needs of insurers and policyholders.
McCall Peltier April 29, 2021 | 3 min read
Four Key Considerations for Adopting AI for Debt Collection

Four Key Considerations for Adopting AI for Debt Collection

As collection agencies seek innovation, they should always keep the following customer needs in mind. Learn considerations and best practices when implementing technology in the collections industry in this blog.
Nicholas Ruiz April 14, 2021 | 7 min read
Outage Best Practices

4 best practices for maintaining high-quality service during outages

You’re not able to change the unpredictability of the weather, but you can ensure better days ahead for your customers and care team when outages do occur. Learn how utilities can future-proof their contact centers to ensure high-quality service even during volume spikes in this blog.
Phil Fougere February 25, 2021 | 4 min read
2020 Holiday CX Trends

2020 Holiday CX Trends

This holiday season is unlike anything we had ever imagined. COVID-19 has changed everything that signifies the holidays - the gatherings, the travel, and well, the shopping! Retailers around the country are gearing up for the most important time of the year while maintaining the safety of their customers and employees. Learn about the CX trends that will influence this year's holiday shopping in this blog.
Interactions November 19, 2020 | 4 min read
Transform RCM

3 ways Conversational AI will Transform Revenue Cycle Management

How can RCMs implement a strategy that improves agent experience, ensures patients are met with empathetic and kind experiences, and reduces the cost to collect? The answer lies with transformative technology--a Virtual Collection Agent (VCA). Learn more in this blog.
Erin Stewart November 5, 2020 | 5 min read
Insurance Conversational AI

Four Ways Insurers Can Improve CX for Market Differentiation

In recent years, the insurance sector has experienced an uprise in disruptive innovation. Learn how Conversational AI can improve customer experience and lower operating costs for insurers to stand out from competition.
Victoria Lander October 15, 2020 | 5 min read
Challenges Logistics IVA

Three Challenges Logistics Providers Face and How Conversational AI Can Help

The logistics and transportation industry is facing new challenges due to increased customer expectations. Learn how Conversational AI can help providers keep pace in this new age.
Victoria Lander September 18, 2020 | 4 min read
The Way We Shop Has Changed

The Way We Shop Has Changed

The retail industry is facing many changes due to the pandemic, but superior customer experience continues to differentiate brands above their competition. Learn more in our blog.
Phil Fougere September 10, 2020 | 5 min read

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