Industry

The Biden-Harris Administration’s initiative, "Time is Money", is a much-needed step toward a future where customers rule. As we move forward, it’s imperative that businesses across all industries take heed of this call to action. At Interactions, we are excited to be at the forefront of this shift, providing solutions that not only meet but exceed the expectations of the modern consumer.

Energy prices are expected to rise by at least 50% in 2022, meaning companies are under more pressure than ever for utility providers to stand out from the competition and find ways to retain customers. Learn three methods of how to do this in our blog.

What can you do to increase loyalty towards your bank? Stemming the hidden defections requires banks to develop more appealing core products and propositions, along with seamless digital operations that resolve a customer’s need the first time. Read this blog to learn more.

Self-service delivers a myriad of benefits for the healthcare industry, like helping you meet high patient expectations while lowering operating expenses. Explore the benefits of self-scheduling appointment technology in healthcare in this blog.

As we shift into this new age of customer technology, banks who implement Conversational AI with systems that can incorporate both secure and accessible experiences, without compromising on compliance and regulation or the quality of the self-service interaction will stand out from the rest.

What's the secret to transforming policyholder experience? Interactions IVA is designed and deployed for the unique needs and challenges specific for insurers and policyholders. 

As healthcare systems digitally transform, patient experience should not be lost. From improving margins and patient satisfaction, patient experience can have a great impact on the success of a healthcare organization. Learn more in this blog.

How can travel and hospitality brands be prepared for the dramatic (yet unpredictable) shift in demand while maintaining high quality customer experience? Learn three strategies in this blog.

Learn about our Intelligent Virtual Assistant for Insurance, an IVA specifically designed to meet the unique needs of insurers and policyholders.

As collection agencies seek innovation, they should always keep the following customer needs in mind. Learn considerations and best practices when implementing technology in the collections industry in this blog.

You’re not able to change the unpredictability of the weather, but you can ensure better days ahead for your customers and care team when outages do occur. Learn how utilities can future-proof their contact centers to ensure high-quality service even during volume spikes in this blog.

In recent years, the insurance sector has experienced an uprise in disruptive innovation. Learn how Conversational AI can improve customer experience and lower operating costs for insurers to stand out from competition.