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Library

There's a lot going on in customer care.
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eBook

The Best of Both Worlds: Optimize Your Contact Center by Blending Human and AI Capabilities a

This eBook explores the role of contact centers in customer experience, benefits and challenges of incorporating AI, and strategies for successfully blending human agents and AI to provide optimal service.

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Ebook
Moving Customers Forward: CX Across Industries

Insights

3 Important Things A Chatbot Can’t Do (But an IVA Can)

As brands continue to focus on improving the customer experience, incorporating automation into customer interactions is becoming more and more important. That’s why technologies such as chatbots and Intelligent Virtual Assistants (IVAs) continue to gain popularity.

7 Myths About Contact Center Automation and the Truth Behind the Myths

eBook

7 Myths About Contact Center Automation and the Truth Behind the Myths

Uncover the truth behind common contact center automation myths and learn how modern Intelligent Virtual Assistants (IVAs) can enhance customer experiences, improve efficiency, and drive real business value. Read the eBook now.

The Contact Center KPIs That Matter Now

eBook

The Contact Center KPIs That Matter Now

This eBook explores the evolving KPIs in AI-driven contact centers, highlighting the shift from traditional metrics to Customer Effort Score (CES) and intelligent automation. With expert insights from Candy Digges, SVP, Customer Success, you'll learn how to track the right data, optimize IVA performance, and enhance customer experience.

The Predictive Customer Effort Score

eBook

The Predictive Customer Effort Score

Explore how the AI-powered predictive Customer Effort Score (CES) overcomes the limitations of traditional surveys by measuring 100% of customer interactions. You'll learn how businesses can use CES to reduce churn, boost loyalty, and enhance CX through data-driven improvements.

Under the Hood: How Best-in-Class IVAs Work

eBook

Under the Hood: How Best-in-Class IVAs Work

Under the Hood: How Best-in-Class IVAs Work explores the AI and human intelligence behind seamless customer interactions, helping you understand key technologies and strategies to enhance CX and efficiency.

IVA Integration Essentials: Where Automation Transforms Into Action

eBook

IVA Integration Essentials: Where Automation Transforms Into Action

The IVA Integration Essentials eBook shows how businesses can transform basic automation into action-driven IVAs through key integrations, enhancing personalization, efficiency, and customer experience.

Put The Customer In The Driver’s Seat | Keys To An Empowering Experience In 2025 and Beyond

Insights

3 Important Things A Chatbot Can’t Do (But an IVA Can)

As brands continue to focus on improving the customer experience, incorporating automation into customer interactions is becoming more and more important. That’s why technologies such as chatbots and Intelligent Virtual Assistants (IVAs) continue to gain popularity.

Don’t DIY AI in Customer Experience

Insights

Don’t DIY AI in Customer Experience

DIY solutions can lead to delays, high costs, and poor CX, while MSPs like Interactions deliver faster, cost-effective, and superior CX. Learn why!

Telecommunications Company Improves CX and Reduces Operational Costs

Case Study

Telecommunications Company Improves CX and Reduces Operational Costs

A major U.S. telecommunications company partnered with Interactions to implement an IVA, saving $10.8 million YTD, improving self-service rates to 69%, and exceeding their goal of reducing operating costs by $7 million.

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