Contact center agents are often the only connection that customers have with your brand and therefore can have a a direct impact on your brand perception, loyalty, and even your bottom line. Thus improving agent experience can only make your customer experience better. Find out how Conversational AI technology helps alleviate common pain points resulting in happier and more productive agents.Read More
Conversational AI is traditionally known for its great benefits for customer experience. But did you know that Conversational AI can also have a tremendous positive impact on agent experience? Learn about how Conversational AI is improving the role that your agents play in the contact center, and how to get your agents on board with the technology, in this whitepaper.
Your customers decide the when, how, and what of customer experience and demand obsession. Those brands who provide great customer experience will thrive, while those who don't can lose customer loyalty and revenue. So what are brands doing to improve CX and CSAT? Watch this webinar to learn more about the current trends in customer care, AI, and automation.
Uncertainty is all around us. It’s safe to say that even with the best preparation and protocol, businesses are still facing challenging times and making tough decisions. But while some businesses have taken a particularly hard fall, we still see some–even in the hardest-hit industries–calmly and efficiently handling this crisis when it comes to customer relationships. And while there are many factors influencing organizations right now, it becomes clear that those with tested, thorough, and agile Business Continuity Plans are seeing the benefits. Watch this webinar to learn best practices for successful business continuity planning and a discussion on what the "new" normal might look like.