Library

There's a lot going on in customer care.
We'll help you stay on top of it all.

eBook

Why your customers hate chatbots

Chatbots were anticipated to be the next big thing in customer care, but they missed the mark. In fact, chatbots usually end up causing more problems for customers than they fix, leaving customers even more frustrated than they started.

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Why Your Customers Hate Chatbots

Webinar

Self-Service Persona: Creating a Virtual Assistant That Speaks to Your Brand

Watch this on-demand webinar with Interactions designers Carrie Claiborn and Ryan Robbins as they share their experience and insights on designing personas for voice interfaces.

voice biometrics best practices

Whitepaper

Voice Biometrics Best Practices

The science behind voice biometrics is not new, but effective business implementations are a far more recent phenomenon, made possible by advances in machine learning and computational power. This ebook offers best practices and key metrics for a successful Voice Biometrics implementation.

Webinar

Making Omnichannel a Reality Through AI-Powered Customer Care

Artificial intelligence has proven it is more than just a buzzword – it is here to stay, but what does that mean for the future of customer care? And where do you even begin? Is it possible to start small and use AI to make an impact on the bottom line and streamline service for customers?

Webinar

Omnichannel: Anytime. Anywhere.

The term “omnichannel” has become a buzzword. What does it really mean and what makes a true omnichannel solution?

customer care utilities

Research

Understanding Customer Care: Utilities

In the age of customer care, how satisfied are customers with their utilities? Read our ebook to learn more about how utilities can reduce customer effort and improve overall customer care

Whitepaper

IVA GDPR Compliance

Read this whitepaper to learn how Interactions solution complies with the General Data Protection Regulation (“GDPR”). This document highlights aspects of the GDPR that are relevant to our business relationship and describes what we do to comply.

Webinar

The Growing Role of AI and Speech in Customer Care

There is no doubt, AI and speech are becoming an integral part of how we do business. This is especially true in customer care solutions, where speech technology has long been part of the equation but hasn’t always lived up to customer expectations. Find out how AI can help your customer care solutions become more efficient and effective.

Analyzing the Future of Customer Care

eBook

Analyzing the Future of Customer Care

In today’s digital age, customers expect brands to offer customer care whenever they want, wherever they want and on the channel of their choice. Learn what experts have to say on various industry topics such as omnichannel, AI, Intelligent Virtual Assistants and self-service.

consumer readiness and AI

Video

AI & A/R: Consumer Readiness and Artificial Intelligence

Are consumers willing to embrace Artificial Intelligence in the world of Collections? We recently sat down with Robert Blair, SVP of Contact Strategy at Diversified Consultants, Inc. to find out.

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