With consumer comfort growing and businesses realizing that customer experience automation powered by AI is a necessity to survive, what does the future look like for each? We asked our experts at Interactions to weigh in with their thoughts.Read More
With voice growing in importance and preference as a primary channel with consumers, there is a large opportunity to make a major impact on CX. But, companies often make the mistake of starting with infrequently used text channels, usually in the form of a chatbot, as their first step towards digital transformation. Learn the best practices for optimal digital transformation results in this webinar.
The shipping and delivery process is a significant part of customer experience. For logistics providers who deliver an excellent experience, it can become a key differentiator in a highly competitive market.
While Conversational AI can improve CX communications, truly transformational CX requires organizations to take a wholistic approach to Conversational AI. What exactly is a wholistic approach to conversational AI, and how do organizations get there? Learn more by downloading our Whitepaper.
ERC is an agile, technology-driven company that provides business process outsourcing (BPO) that is dedicated to changing the BPO landscape through its continued investment in artificial intelligence and data analysis, and its commitment to creating a highly trained, empowered workforce. They deployed Interactions Virtual Collection Agent to improve agent productivity while increasing collections and they saw a 60% reduction in wrong numbers handled by agents.