Library

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eBook

The Future of Conversational AI and Customer Experience Automation - 2021 Predictions

With consumer comfort growing and businesses realizing that customer experience automation powered by AI is a necessity to survive, what does the future look like for each? We asked our experts at Interactions to weigh in with their thoughts.

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2021 Predictions eBook
AI Collections ARM

eBook

Conversational AI: Everything the Collections Industry Needs to Know

The collections industry is facing many challenges and is ready for disruption. Conversational AI is a proven solution for collections agencies to increase recovery and reduce OPEX. Learn more in our eBook.

ERC Case Study

Case Study

ERC saw a 60% reduction in wrong numbers handled by Agents, increasing productivity

ERC is an agile, technology-driven company that provides business process outsourcing (BPO) that is dedicated to changing the BPO landscape through its continued investment in artificial intelligence and data analysis, and its commitment to creating a highly trained, empowered workforce. They deployed Interactions Virtual Collection Agent to improve agent productivity while increasing collections and they saw a 60% reduction in wrong numbers handled by agents.

When the lights go out, CX can still shine

eBook

When the Lights go out, Customer Experience can Still Shine

In this eBook, learn how Utility providers can utilize Conversational AI technology to maintain customer experience excellence even during high volume spikes from outages, natural disasters, or crises.

Improve Agent Experience with Conversational AI

eBook

How to Improve Agent Experience with Conversational AI

Contact center agents are often the only connection that customers have with your brand and therefore can have a a direct impact on your brand perception, loyalty, and even your bottom line. Thus improving agent experience can only make your customer experience better. Find out how Conversational AI technology helps alleviate common pain points resulting in happier and more productive agents.

Conversational AI ARM

Whitepaper

Disruption with Conversational AI: The 'New Normal' for Collections

This whitepaper addresses challenges specific to the ARM industry and its subsidiaries, especially in the light of the pandemic, and presents a disruptive approach to improving revenue recovery rates while reducing operational costs. Virtual agents powered by Conversational AI are ready to transform this sector of the financial services industry forever.

Company Culture AI

Video

Company Culture

Learn about Interactions company culture with Mary Clermont, Chief People Officer, in this video.

Leveraging Data

Video

Leveraging Data

Learn how Interactions leverages data to improve customer experiences with Errol Apostolopoulos, SVP, Product Management in this video.

Blending Humans and AI

Video

Blending Humans and AI

Jim Freeze, CMO, discusses how Interactions blends humans and AI to deliver exceptional customer experiences in this video.

Interactions Vision Values AI

Video

Vision, Mission, and Values

Mike Iacobucci, CEO, discusses how Interactions vision, mission, and values drives us forward in this video.

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