Library

There's a lot going on in customer care.
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eBook

2022 Predictions for AI and Customer Experience: What does the future hold?

When it comes to AI in customer experience, what can we expect in 2022? Read predictions from Interactions internal experts to find out!

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2022 Predictions for AI & CX
Does Your Automation Pass the Consumer Test?

eBook

Does you automation pass the consumer test?

As brands continue to focus on improving the customer experience, incorporating automation into customer interactions is becoming more and more important. That’s why technologies such as chatbots and Intelligent Virtual Assistants (IVAs) continue to gain popularity.

Intelligent Virtual Assistants 101

Whitepaper

Intelligent Virtual Assistants 101

It may seem obvious to say that customer care should be a top priority for businesses, but the value of efficient customer service can’t be understated. Learn how an IVA improves the customer experience.

DX Webinar

Webinar

Digital Transformation: Not if, but When

A digital transformation strategy is no longer a nice to have, but a necessity for brands today. In fact, 85% of enterprise decision-makers say they have a time frame of two years to make significant inroads into digital transformation or they will fall behind their competitors and suffer financially. Learn key considerations when choosing the channel to kickstart your digital transformation and more in this webinar.

Exec Guide to Insurance IVAs

eBook

An Executive Guide to IVAs for Insurance

The insurance industry is seeing a shift from traditional methods towards using technology to elevate customer experience and operational efficiencies. Learn how an IVA can enable this digital transformation in our eBook.

Holistic Conversational AI

eBook

Beyond the Contact Center: Three Best Practices for Holistic Conversational AI

To prevent a disjointed customer experience, businesses must focus on approaching Conversational AI holistically. Learn how to see customer experience beyond the contact center, and how to implement technology that supports the entire journey.

Digital Transformation Voice

Webinar

Digital Transformation Starts with Voice

With voice growing in importance and preference as a primary channel with consumers, there is a large opportunity to make a major impact on CX. But, companies often make the mistake of starting with infrequently used text channels, usually in the form of a chatbot, as their first step towards digital transformation. Learn the best practices for optimal digital transformation results in this webinar.

IVAs Make Your Agents More Productive

Video

Trying to elevate customer experience? Start with agent experience first!

Learn more about how improving agent experience can lead to a better customer experience.

Customer Journey Map in New Normal

eBook

Customer Journey Mapping in the New Normal

Consumer behavior is changing like never before. Learn how to identify customer pain points and adapt long-term and short-term customer experience strategies to keep pace in our eBook.

Customer Journey Map

eBook

Customer Journey Map Template

Customer Journey Mapping can be used to provide actionable insights on how to improve customer experience. This printable template lays the framework for you to create a customer journey map. Ready to get started?

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