Library

There's a lot going on in customer care.
We'll help you stay on top of it all.

eBook

Conversational AI for the Digital First World

It’s time to make Digital Transformation a priority. Learn about the evolution of the digital world and where your business should be headed to keep pace.

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Conversational AI for Digital First World
Why Your Customers Hate Chatbots

eBook

Why your customers hate chatbots

Chatbots were anticipated to be the next big thing in customer care, but they missed the mark. In fact, chatbots usually end up causing more problems for customers than they fix, leaving customers even more frustrated than they started.

Tractica

Webinar

The Key to Customer Service Automation for CSPs - A Tractica Webinar

Consumers want more control, and more convenience when contacting customer service. A self-service is ideal but only if it actually works. Watch this Webinar with leading market intelligence firm Tractica to learn how AI-driven virtual digital assistants (VDAs) are beginning to address these challenges for CSPs (Communication Service Providers).

Tractica

Whitepaper

Why Conversational AI Is Key to Customer Service in the Customer Experience Era

In a recent whitepaper with Tractica, we discuss the importance of conversational AI in the customer experience era.

eBook: CMO's Guide to Conversational AI

eBook

A CMO's Guide to Conversational AI

What is conversational AI and how can it help customer care? Check out our CMO's guide to implementing a conversational AI customer care strategy.

Alexa pay my bills

Webinar

Alexa, Pay My Bills

Watch this on-demand webinar to find out the results of our 2018 Benchmark Consumers Payments and Artificial Intelligence in Debt Collection.

transform customer care

Webinar

Transform Your Customer Care in 2019

With more channels than ever to communicate with brands, what prompts one consumer to pick up a phone, while others head to social media to engage with a brand? In this webinar, we'll cover new research that uncovers data about consumer channel preferences, and how you can incorporate this into your 2019 customer care strategy.

collections ebook cover

eBook

How AI is Shaping the Future of Collections

When it comes to making overdue payments, how do consumers prefer to interact with collections agencies? Read our latest collections research to find out.

constant contact homepage

Case Study

Constant Contact Sees Reduction in Call Handle Time with Intelligent Virtual Assistant

Constant Contact, an email marketing company, needed a way to streamline their customer service queue. With an Intelligent Virtual Assistant from Interactions, Constant Contact is now able to personalize and collect valuable insight from each customer.

voice and digital ebook

eBook

To Text or To Talk?

As customer care channels continue to evolve and expand, there’s been a lot of debate about which channels customers actually prefer to interact with brands. Read our ebook to understand customer care preferences for voice and digital channels.

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