Chatbots were anticipated to be the next big thing in customer care, but they missed the mark. In fact, chatbots usually end up causing more problems for customers than they fix, leaving customers even more frustrated than they started.Read More
The science behind voice biometrics is not new, but effective business implementations are a far more recent phenomenon, made possible by advances in machine learning and computational power. This ebook offers best practices and key metrics for a successful Voice Biometrics implementation.
Artificial intelligence has proven it is more than just a buzzword – it is here to stay, but what does that mean for the future of customer care? And where do you even begin? Is it possible to start small and use AI to make an impact on the bottom line and streamline service for customers?
There is no doubt, AI and speech are becoming an integral part of how we do business. This is especially true in customer care solutions, where speech technology has long been part of the equation but hasn’t always lived up to customer expectations. Find out how AI can help your customer care solutions become more efficient and effective.
In today’s digital age, customers expect brands to offer customer care whenever they want, wherever they want and on the channel of their choice. Learn what experts have to say on various industry topics such as omnichannel, AI, Intelligent Virtual Assistants and self-service.