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Library

There's a lot going on in customer care.
We'll help you stay on top of it all.

eBook

The Best of Both Worlds: Optimize Your Contact Center by Blending Human and AI Capabilities a

This eBook explores the role of contact centers in customer experience, benefits and challenges of incorporating AI, and strategies for successfully blending human agents and AI to provide optimal service.

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Ebook
Level Up Your IVA Maturity: 60 Second Assessment

Tools

Level Up Your IVA Maturity: 60 Second Assessment

Discover where you stand on the path to harnessing the power of an Intelligent Virtual Assistant (IVA) with our quick quiz. Uncover your score and actionable steps to advance your IVA journey.

Navigating the Future: Q&A with James Wood

Insights

Navigating the Future: A Conversation on Providing Human-Centric CX in the Age of AI

James Wood, SVP of Solutions Architecture at Interactions, discusses how AI is transforming customer service, CX, revenue, and contact center jobs.

Ebook

eBook

Elevating Connections: Conversational AI in the Digital Age

It’s time to make Digital Transformation a priority. Learn about the evolution of the digital world and where your business should be headed to keep pace.

Video

Discover the Interactions Advantage

Not all AI virtual assistants are created equal. Listen to a real-life example of how Interactions stacks up against a competitor.

GoDaddy Webinar

Case Study

The Future of Contact Centers with AI at the Helm

Ryan Smith, Sr. Director, Customer Care Strategy & Operations at GoDaddy, discusses practical considerations for taking AI-driven solutions to production. Hear how GoDaddy is balancing human interaction with AI to solve challenges with the agent and customer experience.

We were looking for an opportunity to automate things from the customer’s perspective and gain insights and cost savings from the company’s perspective. We're finding happier customers, more efficient time, and we're getting really, really rich valid feedback from our agents.

IVA Automation Checklist

Tools

Contact Center Intelligent Virtual Assistant (IVA) Automation Checklist

Equip your Intelligent Virtual Assistant (IVA) with the capabilities to deliver a streamlined, efficient customer experience. Learn more!

Ebook

eBook

Blending Human Agent and AI Automation Roles in Contact Centers

Customers expect quick, efficient, personalized service and will take their business elsewhere if they do not receive it. Click to learn more!

Ebook

eBook

Customer Experience Scorecard: Do You Pass the Test?

Technology is rapidly advancing. Unfortunately, not all of its applications are keeping pace. Does your CX provide what consumers are demanding?

Ebook

eBook

Contact Center Scalability: How Conversational AI Leads the Way

Recent improvements in Conversational AI technology enabled automation of many complex interactions. Learn more about Conversational AI!

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