Library

There's a lot going on in customer care.
We'll help you stay on top of it all.

eBook

Optimizing Labor in the Contact Center: How Conversational AI Can Help

Investing in Conversational AI technology and putting it at the forefront of the contact center can optimize labor and improve customer experience while providing a strong foundation for future business goals. Learn more about optimizing labor with Conversational AI in this eBook.

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Labor Shortage Optimization
Blueprint of the Modern Consumer

eBook

Blueprint of the Modern Consumer

Interactions recently surveyed 1,000+ U.S. consumers to find out. See the findings along with tips to help alleviate consumer pain points.

DX Checklist Travel & Hospitality

eBook

Achieving customer service digital transformation success in the travel and hospitality industry

Digital transformation is (and should be) a top priority within the travel and hospitality industry. With rapid advancement in technologies, changes in the ways consumers communicate with businesses, and consumer expectations of 24/7 accessibility, businesses need to rethink how and where they meet their travelers. Read our ebook to learn more.

Building Conversational AI Solution

eBook

Building a Conversational AI Solution: The whole is greater than the sum of the parts

Great technology doesn't always deliver a great solution. But how do we ensure it does? Learn how to approach Conversational AI with a solutions oriented approach in this eBook.

DX Checklist Finserv

eBook

How Financial Service Organizations can Achieve Digital Transformation Success in CX

Understanding how financial institutions and banks can utilize digital technologies to transform the customer experience

Empathetic Approach to Customer Care

Whitepaper

An Empathetic Approach to Customer Care for Insurance Companies

Interactions IVA for insurance provides the highest level of customer care across the life of the customer from product discovery, selection, to the post sales phase, including the processing of claims and first notice of loss (FNOL) for customers, providing empathetic and human-like interactions.

Accelerate DX with Conversational AI

Datasheet

IVA for Insurance

Intelligent Virtual Assistant (IVA) for Insurance approaches each customer with empathy from the start of the conversation journey to final resolution.

AI for Customer Service

Webinar

AI for Customer Service: From Call Centers to Chat Support

Watch this webinar to see how AI is impacting customer service strategies.

Preparing for Post-pandemic Consumer

eBook

Preparing for the post-pandemic consumer

Be ready to meet your customers' expectations post-pandemic by incorporating these three best practices.

3 Common Roadblocks to Conversational AI

eBook

3 Common Roadblocks to Conversational AI (and how to get around them)

It's no question that Conversational AI gives businesses a competitive advantage, but there can be obstacles that prevent an implementation from happening or being successful. We’ve broken down the best practices to keep your company on the road to success in this eBook.

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