Library

There's a lot going on in customer care.
We'll help you stay on top of it all.

eBook

Optimizing Labor in the Contact Center: How Conversational AI Can Help

Investing in Conversational AI technology and putting it at the forefront of the contact center can optimize labor and improve customer experience while providing a strong foundation for future business goals. Learn more about optimizing labor with Conversational AI in this eBook.

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Labor Shortage Optimization
How conversational AI leads the way

eBook

Contact Center Scalability: How Conversational AI Leads the Way

Recent improvements in Conversational AI technology enabled automation of many complex interactions. Learn more about Conversational AI!

Agent Empowerment

eBook

Agent Empowerment: Contact Center Agents and IVAs Working in Tandem

Successful AI solutions will not only improve contact center performance, but will also leadto improved agent experience. Click for more!

Balancing CX Automation

eBook

Balancing CX Automation with Human Interaction

Even as companies increasingly rely on automation and advanced technology to aid customers, there is still a need for balance with the personal touch human agents can offer.

Protecting PCI and PII Data

Whitepaper

Protecting PCI Data: How to Give Your Customer (and You) Peace of Mind

By implementing strong data protection measures, your business demonstrates that it makes your customer’s security top of mind. Learn more!

Inflationary Pressures

Whitepaper

Inflationary Pressures Are Driving CX Job Cuts

Inflation is a pervasive economic force that can significantly impact industries and job markets, including the customer experience. Learn more!

Contact Center PCI Compliance

Whitepaper

Protecting the Human Element from Fraud

As brands continue to focus on improving the customer experience, incorporating automation into customer interactions is becoming more and more important. That’s why technologies such as chatbots and Intelligent Virtual Assistants (IVAs) continue to gain popularity.

Cost Constraints

eBook

Are Cost Constraints Force Customers to Settle for Less-than-optimal CX?

Cost constraints may lead some companies to prioritize downsizing measures over investing in customer experience (CX). Click to download the ebook to learn about optimal CX!

Datasheet

Interactions Partnership Brochure

The Interactions partnership brochure outlines how you can become a certified partner, the different types of partnerships available and the mutual success a partnership with Interactions can bring

Cross-border CX Delivery

Webinar

Breaking Through Barriers to Cross-Border CX Delivery with 97% Dialog Accuracy

If Cross-Border CX delivery matters to you, you need the latest data trends from the team that achieves 97% dialog accuracy. Every day. At scale. Around the globe. Listen to this webinar to learn how Interactions and NVIDIA have partnered together to turn this fantasy into reality

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