This eBook explores the role of contact centers in customer experience, benefits and challenges of incorporating AI, and strategies for successfully blending human agents and AI to provide optimal service.
Read MorePractically everyone – 96% of customers – says customer service plays a leading role in their choice of (and loyalty to) brands. So, why not give customers a top-notch experience? That starts with a stellar customer experience platform. Let’s explore how an IVR falls short and how an IVA solution goes above and beyond.
Interactions, an innovating force in AI for Customer Service, continues to set the standard for excellence. Each successful interaction, every dollar saved, and every milestone achieved represents a step forward in the journey towards customer service excellence.
As brands continue to focus on improving the customer experience, incorporating automation into customer interactions is becoming more and more important. That’s why technologies such as chatbots and Intelligent Virtual Assistants (IVAs) continue to gain popularity.
Ryan Smith, Sr. Director, Customer Care Strategy & Operations at GoDaddy, discusses practical considerations for taking AI-driven solutions to production. Hear how GoDaddy is balancing human interaction with AI to solve challenges with the agent and customer experience.
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