Library

There's a lot going on in customer care.
We'll help you stay on top of it all.

eBook

To Text or To Talk?

As customer care channels continue to evolve and expand, there’s been a lot of debate about which channels customers actually prefer to interact with brands. Read our ebook to understand customer care preferences for voice and digital channels.

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voice and digital ebook

Webinar

Preparing for AI and Evolving Consumer Preferences

As artificial intelligence gains traction as a preferred method of communication with consumers, debt collectors must adapt to new contact methods to maintain a competitive edge.

eBook

An Executive Guide to IVAs for Collections

An Intelligent Virtual Assistant (IVA) is an integral part of an agency’s strategy today. Learn everything an executive in the Collections industry should know when it comes to deploying an IVA, including best practices for channel strategies, transactions to automate and risk mitigation techniques.

Enhanced Resource Centers

Video

Customer Highlight: Enhanced Resource Centers

As one of the first companies in the collections industry to deploy an Intelligent Virtual Assistant, Enhanced Resource Centers (ERC) has worked closely with Interactions to build a solution designed to engage with consumers in self-service naturally and conversationally. Watch this interview with Marty Sarim, CEO to learn more.

Adaptive Understanding

Video

Adaptive Understanding

How do Interactions Intelligent Virtual Assistants seamlessly combine artificial intelligence and human experience? Watch this video to learn about our patented Adaptive Understanding technology.

Webinar

Self-Service Persona: Creating a Virtual Assistant That Speaks to Your Brand

Watch this on-demand webinar with Interactions designers Carrie Claiborn and Ryan Robbins as they share their experience and insights on designing personas for voice interfaces.

voice biometrics best practices

Whitepaper

Voice Biometrics Best Practices

The science behind voice biometrics is not new, but effective business implementations are a far more recent phenomenon, made possible by advances in machine learning and computational power. This ebook offers best practices and key metrics for a successful Voice Biometrics implementation.

Webinar

Making Omnichannel a Reality Through AI-Powered Customer Care

Artificial intelligence has proven it is more than just a buzzword – it is here to stay, but what does that mean for the future of customer care? And where do you even begin? Is it possible to start small and use AI to make an impact on the bottom line and streamline service for customers?

Webinar

Omnichannel: Anytime. Anywhere.

The term “omnichannel” has become a buzzword. What does it really mean and what makes a true omnichannel solution?

customer care utilities

Research

Understanding Customer Care: Utilities

In the age of customer care, how satisfied are customers with their utilities? Read our ebook to learn more about how utilities can reduce customer effort and improve overall customer care

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