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Library

There's a lot going on in customer care.
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eBook

The Best of Both Worlds: Optimize Your Contact Center by Blending Human and AI Capabilities a

This eBook explores the role of contact centers in customer experience, benefits and challenges of incorporating AI, and strategies for successfully blending human agents and AI to provide optimal service.

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Ebook
Telecommunications Company Improves CX and Reduces Operational Costs

Case Study

Telecommunications Company Improves CX and Reduces Operational Costs

A major U.S. telecommunications company partnered with Interactions to implement an IVA, saving $10.8 million YTD, improving self-service rates to 69%, and exceeding their goal of reducing operating costs by $7 million.

Telecommunications Provider Reduces Misroutes and Improves Security

Case Study

Telecommunications Provider Reduces Misroutes and Improves Security

A leading telecommunications company partnered with Interactions to implement an IVA, achieving a 98.90% intent capture rate. Real-time redaction software enhanced security, PCI compliance, and agent performance.

Understanding the Rapidly Evolving Landscape of Conversational AI Solutions with Interactions

Insights

3 Important Things A Chatbot Can’t Do (But an IVA Can)

As brands continue to focus on improving the customer experience, incorporating automation into customer interactions is becoming more and more important. That’s why technologies such as chatbots and Intelligent Virtual Assistants (IVAs) continue to gain popularity.

Fortune 50 Financial Services Company Transforms CX with Interactions IVA

Case Study

Fortune 50 Financial Services Company Transforms CX with Interactions

A Fortune 50 financial services company aimed to create a seamless digital client experience by addressing tens of thousands of common cardholder inquiries. After a thorough vendor search, they chose Interactions to implement an Intelligent Virtual Assistant (IVA) that offers human-like conversations, enabling clients to quickly resolve issues and find answers with ease.

World-leading athletic brand uses Interactions IVA to deliver a premium customer experience

Case Study

World-leading athletic brand uses Interactions IVA to deliver a premium customer experience

With customer experience as the #1 priority, a world-leading athletic brand stepped up their game. The shoe and apparel giant traded in their simple IVR for a digital agent whose quality and persona embodies their brand. They now deliver a unified customer experience across the globe that provides premium savings for their agents and bottom line.

The Game of Conversations

Tools

The Game of Conversations

Your customers deserve better than the status quo of frustration when they communicate with your brand. Embark on an exciting journey and listen as AI-driven conversation unfolds.

Insights

3 Important Things A Chatbot Can’t Do (But an IVA Can)

As brands continue to focus on improving the customer experience, incorporating automation into customer interactions is becoming more and more important. That’s why technologies such as chatbots and Intelligent Virtual Assistants (IVAs) continue to gain popularity.

CX and The Consumer: Pitfalls and Possibilities

Insights

3 Important Things A Chatbot Can’t Do (But an IVA Can)

As brands continue to focus on improving the customer experience, incorporating automation into customer interactions is becoming more and more important. That’s why technologies such as chatbots and Intelligent Virtual Assistants (IVAs) continue to gain popularity.

Insights

3 Important Things A Chatbot Can’t Do (But an IVA Can)

As brands continue to focus on improving the customer experience, incorporating automation into customer interactions is becoming more and more important. That’s why technologies such as chatbots and Intelligent Virtual Assistants (IVAs) continue to gain popularity.

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