As customer care channels continue to evolve and expand, there’s been a lot of debate about which channels customers actually prefer to interact with brands. Read our ebook to understand customer care preferences for voice and digital channels.Read More
An Intelligent Virtual Assistant (IVA) is an integral part of an agency’s strategy today. Learn everything an executive in the Collections industry should know when it comes to deploying an IVA, including best practices for channel strategies, transactions to automate and risk mitigation techniques.
As one of the first companies in the collections industry to deploy an Intelligent Virtual Assistant, Enhanced Resource Centers (ERC) has worked closely with Interactions to build a solution designed to engage with consumers in self-service naturally and conversationally. Watch this interview with Marty Sarim, CEO to learn more.
The science behind voice biometrics is not new, but effective business implementations are a far more recent phenomenon, made possible by advances in machine learning and computational power. This ebook offers best practices and key metrics for a successful Voice Biometrics implementation.
Artificial intelligence has proven it is more than just a buzzword – it is here to stay, but what does that mean for the future of customer care? And where do you even begin? Is it possible to start small and use AI to make an impact on the bottom line and streamline service for customers?