Library

There's a lot going on in customer care.
We'll help you stay on top of it all.

Whitepaper

Digital Transformation: A Guide to Transforming CX with Conversational AI

Our complete guide to digital transformation lays out everything you need to know about how to keep your business communicating effectively with customers in this digital age, including common pitfalls, how to get started, and channel optimization.

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Interactions Brings Conversational AI to Food Services

eBook

Interactions brings Conversational AI to Food Services

Hear an in-depth analysis of our Guest Experience Platform (GXP) from Analyst Shelia McGee-Smith from McGee-Smith Analytics. The report also includes a business case study featuring Pizza Pizza and its success with GXP.

Implementing Next Gen Customer Care: Where to Begin

eBook

Implementing Next Gen Customer Care: Where to Begin

When building the ideal customer experience, it's important to create cohesive, convenient, and productive customer conversations. Technology is no doubt at the forefront of delivering these qualities in every interaction at scale. So how do you go about implementing this next gen customer care? Read our eBook to find out.

The IVA Checklist for CX Blackbelts

eBook

The Ideal Intelligent Virtual Assistant Checklist for CX Black Belts

What does it take to make the perfect Intelligent Virtual Assistant? Our checklist will help you learn all the technology and features that are needed in order to create customer experiences that delight with an IVA.

How to Create Loyal Customers in Financial Services with AI

eBook

How to Create Loyal Customers in Financial Services with AI

To create loyal customers in the Financial Services industry, you must make them feel valued. Learn how adopting an AI application can help achieve this at scale, while also driving down costs.

Frost & Sullivan Award

Whitepaper

Customer Service Leadership: Best Practices 2019

From its state-of-the-art technology and design achievements, to the ability to leverage customer feedback and empower service providers, learn how Interactions is differentiated as a leader in customer service and customer impact in this Whitepaper by analyst firm Frost and Sullivan.

Customer Experience Preferences in Travel

Whitepaper

Customer Experience Preferences: Travel

When looking to implement a new customer-facing technology into your travel or hospitality business, it's important to know exactly what your customer do (and don't) want. Read the research report from our recent survey to learn exactly how your customers want to interact with your company.

Stop Making Your Restaurant Guests Hangry

eBook

Stop Making Your Guests Hangry: Meet their needs with Conversational AI

Long wait times, inaccurate orders, and inconsistent upselling can result in restaurants leaving a lot of money on the table. In this eBook, learn how common inefficiencies can hurt guest experience and what you can do about it to keep sales up and keep guests coming back.

Impress your restaurant guests with Conversational AI

Infographic

Are you leaving money on the table? Impress your restaurant guests with Conversational AI

Common inefficiencies in your restaurant could be creating a bad experience for your guests, which can result in thousands of dollars in lost sales. View our infographic to see your guests' journey and how to ensure they stay on the perfect path.

Challenging Times Lead to Innovative Solutions in Debt Recovery

Whitepaper

Challenging Times Lead to Innovative Solutions in Debt Recovery

Accounts receivable management is facing challenges today, such as low unemployment rates, high wage rates, high contingency fees, and rising costs of compliance that need to be solved with innovative solutions. Mike Frost, Partner at Malone Frost Martin PLLC, discusses the in-depth issues that ARM is up against, as well as solutions that will keep the industry moving forward.

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