Library

There's a lot going on in customer care.
We'll help you stay on top of it all.

eBook

Optimizing Labor in the Contact Center: How Conversational AI Can Help

Investing in Conversational AI technology and putting it at the forefront of the contact center can optimize labor and improve customer experience while providing a strong foundation for future business goals. Learn more about optimizing labor with Conversational AI in this eBook.

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Labor Shortage Optimization
Protecting PCI and PII Data

Whitepaper

Protecting PCI Data: How to Give Your Customer (and You) Peace of Mind

By implementing strong data protection measures, your business demonstrates that it makes your customer’s security top of mind. Learn more!

Inflationary Pressures

Whitepaper

Inflationary Pressures Are Driving CX Job Cuts

Inflation is a pervasive economic force that can significantly impact industries and job markets, including the customer experience. Learn more!

Contact Center PCI Compliance

Whitepaper

Protecting the Human Element from Fraud

As brands continue to focus on improving the customer experience, incorporating automation into customer interactions is becoming more and more important. That’s why technologies such as chatbots and Intelligent Virtual Assistants (IVAs) continue to gain popularity.

Cost Constraints

eBook

Are Cost Constraints Force Customers to Settle for Less-than-optimal CX?

Cost constraints may lead some companies to prioritize downsizing measures over investing in customer experience (CX). Click to download the ebook to learn about optimal CX!

Datasheet

Interactions Partnership Brochure

The Interactions partnership brochure outlines how you can become a certified partner, the different types of partnerships available and the mutual success a partnership with Interactions can bring

Cross-border CX Delivery

Webinar

Breaking Through Barriers to Cross-Border CX Delivery with 97% Dialog Accuracy

If Cross-Border CX delivery matters to you, you need the latest data trends from the team that achieves 97% dialog accuracy. Every day. At scale. Around the globe. Listen to this webinar to learn how Interactions and NVIDIA have partnered together to turn this fantasy into reality

Innovative Conversational AI

Video

Innovative Conversational AI: Blending Technology & Communication (w/ Dr. Lisa Michaud) - Episode 1

Effective Conversational AI needs to be able to respond to fragments of thoughts, references made to something said earlier, and adjust along with human conversation. Listen as Dr. Lisa Michaud dives into her work on what goes into developing truly conversational AI here at Interactions.

Trustera 101

Whitepaper

Trustera 101

Learn how Trustera can improve compliance and customer experience in your contact center.

Cost of Compliance

Infographic

The Cost of Compliance

Failure to comply with contact center regulations can be costly.

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