Library

There's a lot going on in customer care.
We'll help you stay on top of it all.

eBook

Why your customers hate chatbots

Chatbots were anticipated to be the next big thing in customer care, but they missed the mark. In fact, chatbots usually end up causing more problems for customers than they fix, leaving customers even more frustrated than they started.

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Why Your Customers Hate Chatbots
customer experience trends slide

Webinar

Modern Contact Center Strategy with TXU Energy and Westar Energy

Utility customers want to have their customer care issues resolved quickly and easily, but traditional automated systems limit customers to a specific path. Listen to this on-demand webinar and hear leaders from TXU Energy and Westar Energy discuss their decision to switch to an Intelligent Virtual Assistant.

eBook

Creepin' it Real

While artificial intelligence is changing our world in ways we never thought possible, but it also has somewhat of a creepy reputation. Many companies struggle to find the line between what consumers find creepy and what they find helpful, which makes it hard to implement AI in a beneficial way.

eBook

Artificial Intelligence and the Customer Experience

There’s no denying that artificial intelligence (AI) is popping up everywhere in consumers’ daily lives. You can’t turn on the news, listen to your favorite podcast or read an article without hearing about the latest and greatest development in AI. But for many businesses, AI is more than hype—it’s an important part of how they do business and connect with their customers.

Video

TechTalk: Omnichannel

What is omnichannel, and why is it so important? How does it differ from multichannel or cross-channel? Watch this short video with Priyanka Tiwari, Senior Product Marketing Manager, to learn the answers to these questions and more.

eBook

3 Important Things a Chatbot Can’t Do (But an IVA Can)

As brands continue to focus on improving the customer experience, incorporating automation into customer interactions is becoming more and more important. Your customers’ time is valuable—and they want you to recognize this fact and deploy technologies that put time back into their day.

Webinar

Preparing for AI and Evolving Consumer Preferences

As artificial intelligence gains traction as a preferred method of communication with consumers, debt collectors must adapt to new contact methods to maintain a competitive edge.

eBook

An Executive Guide to IVAs for Collections

An Intelligent Virtual Assistant (IVA) is an integral part of an agency’s strategy today. Learn everything an executive in the Collections industry should know when it comes to deploying an IVA, including best practices for channel strategies, transactions to automate and risk mitigation techniques.

Enhanced Resource Centers

Video

Customer Highlight: Enhanced Resource Centers

As one of the first companies in the collections industry to deploy an Intelligent Virtual Assistant, Enhanced Resource Centers (ERC) has worked closely with Interactions to build a solution designed to engage with consumers in self-service naturally and conversationally. Watch this interview with Marty Sarim, CEO to learn more.

Adaptive Understanding

Video

Adaptive Understanding

How do Interactions Intelligent Virtual Assistants seamlessly combine artificial intelligence and human experience? Watch this video to learn about our patented Adaptive Understanding technology.

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