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2022 Predictions for AI and Customer Experience: What does the future hold?

When it comes to AI in customer experience, what can we expect in 2022? Read predictions from Interactions internal experts to find out!

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2022 Predictions for AI & CX
Blending Humans and AI

Video

Blending Humans and AI

Jim Freeze, CMO, discusses how Interactions blends humans and AI to deliver exceptional customer experiences in this video.

Interactions Vision Values AI

Video

Vision, Mission, and Values

Mike Iacobucci, CEO, discusses how Interactions vision, mission, and values drives us forward in this video.

3 Components of IVA Success

Video

Conversational AI Solutions - DIY vs Managed Services

Learn the differences between DIY and Managed Service Conversational AI platforms, and which is best for your business in our Educational Video Series.

DIY vs. Managed Service in a Minute

Video

DIY vs. Managed Service in a minute

When it comes to AI implementation, companies typically have an option to build it themselves or use a managed service. Learn the advantages and disadvantages of each in our one-minute explainer video.

Natural Language Processing in a Minute

Video

Natural Language Processing in a minute

Learn the basics of Natural Language Processing and how it can help your business in our one-minute explainer video.

AI in a Minute

Video

AI in a minute

Learn the basics of AI technology and how it can transform your business in this one-minute explainer video.

Conversational AI in a Minute

Video

Conversational AI in a minute

Learn the basics of Conversational AI technology and how it can transform your business in this one-minute explainer video.

Digital Transformation in a Minute

Video

Digital Transformation in a minute

Digital Transformation has become vital for businesses to keep pace with their customers (and their competition). Learn about the basics and evolution of Digital Transformation in this video.

AI Agent Experience Change Management

Whitepaper

Change Management: Redefining Agent Experience in the world of Conversational AI

Conversational AI is traditionally known for its great benefits for customer experience. But did you know that Conversational AI can also have a tremendous positive impact on agent experience? Learn about how Conversational AI is improving the role that your agents play in the contact center, and how to get your agents on board with the technology, in this whitepaper.

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