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Library

There's a lot going on in customer care.
We'll help you stay on top of it all.

eBook

The Best of Both Worlds: Optimize Your Contact Center by Blending Human and AI Capabilities a

This eBook explores the role of contact centers in customer experience, benefits and challenges of incorporating AI, and strategies for successfully blending human agents and AI to provide optimal service.

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Ebook
Ebook

eBook

How to Improve Agent Experience with AI

Contact center agents shape your brand perception, loyalty, and bottom line. Improving their experience enhances customer experience. Discover how Conversational AI eases pain points for happier, more productive agents.

Video

Company Culture

Learn about Interactions company culture with Mary Clermont, Chief People Officer, in this video.

Interactions Vision Values AI

Video

Vision, Mission, and Values

Mike Iacobucci, CEO, discusses how Interactions vision, mission, and values drives us forward in this video.

DIY vs. Managed Service in a Minute

Video

DIY vs. Managed Service in a minute

When it comes to AI implementation, companies typically have an option to build it themselves or use a managed service. Learn the advantages and disadvantages of each in our one-minute explainer video.

AI in a Minute

Video

AI in a minute

Learn the basics of AI technology and how it can transform your business in this one-minute explainer video.

Conversational AI in a Minute

Video

Conversational AI in a minute

Learn the basics of Conversational AI technology and how it can transform your business in this one-minute explainer video.

The IVA Checklist for CX Blackbelts

Tools

The Ideal IVA Checklist for CX Black Belts

What does it take to make the perfect Intelligent Virtual Assistant? Our checklist will help you learn all the technology and features that are needed in order to create customer experiences that delight.

Adaptive Understanding

Video

Adaptive Understanding

How do Interactions Intelligent Virtual Assistants seamlessly combine artificial intelligence and human experience? Watch this video to learn about our patented Adaptive Understanding technology.

Major Automotive Company Supports Agents with AI that Performs 10X Better

Case Study

Major Automotive Company Supports Agents with AI that Performs 10X Better

By implementing the Interactions Digital Roots social media engagement platform, agents at a major automotive company saw a 46% increase in the speed of response under twenty minutes and a 54% increase in unique customers engaged.

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