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Customer Experience

Learn more about customer experience related blog posts.

Spark Joy on Customer Journey with DX

How to Spark Joy on the Customer Journey through Digital Transformation

Learn how Marie Kondo's minimalism approach can be applied to help declutter the customer journey and improve customer experience in this blog
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Interactions January 28, 2021 | 4 min read
Opti-channel Digital Strategy

3 Considerations for an opti-channel digital transformation strategy

Digital transformation is about more than about just channel choice, but rather channel optimization. Learn about the opti-channel approach in our blog.
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Interactions January 14, 2021 | 5 min read
Conversational AI & CX 2021 Predictions

2021 Predictions for Conversational AI and Customer Experience Automation

What will 2021 hold in store for customer experience and artificial intelligence? See the predictions from our experts in this blog.
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Interactions January 7, 2021 | 6 min read
Old School Etiquette

5 Ways Old School Etiquette Applies to Modern Customer Care

Does old school etiquette apply to modern customer care? More than you may think! Learn 5 ways that good manners can elevate customer experience in our blog.
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Interactions October 29, 2020 | 5 min read
Wholistic AI

4 ways to avoid a disjointed customer journey

A disjointed customer journey can have grave impacts on sales and customer retention. Learn four ways to avoid a disjointed customer journey in this blog.
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Interactions October 8, 2020 | 5 min read
Customer Journey Map in New Normal

How to improve CX in the new normal

The pandemic didn’t create a lot of customer experience problems, it just heightened them. Learn how to evaluate customer pain points in the new normal to meet customers where they are.
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Interactions August 27, 2020 | 4 min read
Hold Times

Hold times are unacceptable - now more than ever

Being put on hold has always been frustrating, but with the increase of online shopping and digital transformation due to the pandemic, wait times are now even more unbearable. Learn about this shift in customer perception and how your business can solve this issue in our blog.
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Interactions June 25, 2020 | 4 min read
COVID-19 redefine CX

Redefining your CX strategy: The COVID-19 Effect

The expectations of customer experience have changed because of the pandemic. Learn how businesses can redefine their customer experience or customer service strategy to fit this new world.
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Interactions May 28, 2020 | 5 min read
Emergency Customer Excellence

Maintaining Customer Service Excellence in the midst of an Emergency

During sudden emergencies, such as the Coronavirus pandemic, contact centers may experience unprecedented call spikes, and possibly with a shortage of live agents. Without time to properly implement a plan, these situations can put great strain on contact center resources and result in poor customer experience. We've put together a list of 4 ways that contact centers can still maintain customer service excellence to all customers who need support, despite high call volumes.
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Interactions March 19, 2020 | 5 min read
Digital Transformation Checklist

Checklist for Digital Transformation

Digital transformation is not an easy undertaking. There is not a one-size-fits-all solution. And because of this, it can be difficult to know where to start. Learn three things that should be in your digital transformation strategy to ensure lasting success.
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Interactions February 20, 2020 | 5 min read
Peak-End Rule in CX

What’s the Peak-End Rule and Why It Matters in CX?

The Peak-End Rule is a scientifically-backed rule that people only remember intense moments and the end of an experience. If people only recall these intense moments of an experience, what does that mean for companies focused on their customer’s experience? Learn more in our blog.
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Interactions February 6, 2020 | 5 min read
Voice Digital Transformation

Voice should be the focus of your digital transformation strategy

Learn why voice (not text) should be your main focus when creating a digital transformation strategy for customer experience.
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Interactions January 30, 2020 | 4 min read

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