Customer Experience

Consumer habits have changed over the past year, especially around the use of digital channels. Follow these 4 steps to ensure you meet customer expectations post-pandemic.

Are your customer's feeling the love? Show your customers that you care by incorporating these 5 relationship-building best practices into your customer experience strategy.

Businesses will never go back to how they once operated before the pandemic, but will instead have to emerge in this new dual world, where some people are still maintaining the majority of their tasks digitally while others flock back to stores and human contact. Learn how businesses can prepare for supporting both digital and in-person volume in this blog.

Learn how Marie Kondo's minimalism approach can be applied to help declutter the customer journey and improve customer experience in this blog

Digital transformation is about more than about just channel choice, but rather channel optimization. Learn about the opti-channel approach in our blog.

What will 2021 hold in store for customer experience and artificial intelligence? See the predictions from our experts in this blog.

Does old school etiquette apply to modern customer care? More than you may think! Learn 5 ways that good manners can elevate customer experience in our blog.

A disjointed customer journey can have grave impacts on sales and customer retention. Learn four ways to avoid a disjointed customer journey in this blog.

The pandemic didn’t create a lot of customer experience problems, it just heightened them. Learn how to evaluate customer pain points in the new normal to meet customers where they are.

Being put on hold has always been frustrating, but with the increase of online shopping and digital transformation due to the pandemic, wait times are now even more unbearable. Learn about this shift in customer perception and how your business can solve this issue in our blog.

The expectations of customer experience have changed because of the pandemic. Learn how businesses can redefine their customer experience or customer service strategy to fit this new world.

During sudden emergencies, such as the Coronavirus pandemic, contact centers may experience unprecedented call spikes, and possibly with a shortage of live agents. Without time to properly implement a plan, these situations can put great strain on contact center resources and result in poor customer experience. We've put together a list of 4 ways that contact centers can still maintain customer service excellence to all customers who need support, despite high call volumes.