Customer Experience
Learn more about customer experience related blog posts.
It’s time for a change. How to improve customer experience with Conversational AI
Consumers don't want to waste time. Learn how Conversational AI can help consumers save time and businesses save money in our blog.
5 things that are hurting your customer experience (that you think are helping)
Companies are still having trouble using customer experience as a true differentiator. Learn the 5 mistakes that are hurting your customer experience (that you think are helping) in this blog.
Customer experience versus customer service: what’s the difference?
What's the difference between the terms customer service and customer experience? What about customer journey? Learn how understanding the difference between these terms can ensure that contact center technology is successful.
Why is customer service getting worse?
Even though technology is improving, customer experience seems to be getting worse. Why is this happening and how can brands use technology to actually improve their CX? Find our in our blog.
4 Tips for Keeping it Simple in Customer Service
Providing customers with the easiest way to get things done can not only keep your customer happy, but can also keep business processes streamlined. Learn how simplicity plays a role in a better customer experience in this blog.
5 Ways a Virtual Assistant Supports a VIP Experience Every Time
One out of three people will leave a brand after just one bad service interaction. How can your brand treat all customers like VIP's so this doesn't happen? Read our latest blog to find out.
With liberty and great CX for all: How the White House's new order is a CX game changer
This week, the white house released an Executive Order to improve customer experience across government institutions. See our thoughts in this blog.
What makes a successful CX conversation?
Human-like conversation refers to the intuitive speaking and progression of conversation that is needed for a smooth communication. In fact, even human agents can deliver unnatural and complicated conversations. Learn the best practices to incorporate true conversation in customer experience in this blog.
Omnichannel is Non-negotiable
The new dawn of CX requires not just voice or text, but both options working in harmony together. Learn how brands can deploy a cohesive channel strategy in this blog.
The key to building customer loyalty? Conversation
When customers feel trust with a brand, they are more likely to stick around. Building trust requires genuine conversation and connection with the customer. Learn what makes a good customer conversation, and how it improves customer experience in this blog.
The top 6 things you need to know about CX
Read our short compilation of blogs to quickly catch up on the key topics in CX today!
Common Band-aids for CX (and why they don’t hold up)
From upbeat on hold music to redirecting customers to the website, companies are trying to find ways to make waiting on hold more enjoyable. But is it really working?
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