Industry
Learn more about industry related blog posts.
3 Reasons to Empower Your Patients with Self-scheduling Appointment Technology
Self-service delivers a myriad of benefits for the healthcare industry, like helping you meet high patient expectations while lowering operating expenses. Explore the benefits of self-scheduling appointment technology in healthcare in this blog.
Conversational AI and Banking
As we shift into this new age of customer technology, banks who implement Conversational AI with systems that can incorporate both secure and accessible experiences, without compromising on compliance and regulation or the quality of the self-service interaction will stand out from the rest.
Customer-Centric Digital Transformation for Insurers
What's the secret to transforming policyholder experience? Interactions IVA is designed and deployed for the unique needs and challenges specific for insurers and policyholders.
Stop Testing Patients’ Patience: Why Healthcare Needs to Adapt to Patient Expectations
As healthcare systems digitally transform, patient experience should not be lost. From improving margins and patient satisfaction, patient experience can have a great impact on the success of a healthcare organization. Learn more in this blog.
3 Best Practices for Travel and Hospitality Brands to Thrive
How can travel and hospitality brands be prepared for the dramatic (yet unpredictable) shift in demand while maintaining high quality customer experience? Learn three strategies in this blog.
A guide for Conversational AI in Insurance
Learn about our Intelligent Virtual Assistant for Insurance, an IVA specifically designed to meet the unique needs of insurers and policyholders.
Four Key Considerations for Adopting AI for Debt Collection
As collection agencies seek innovation, they should always keep the following customer needs in mind. Learn considerations and best practices when implementing technology in the collections industry in this blog.
4 best practices for maintaining high-quality service during outages
You’re not able to change the unpredictability of the weather, but you can ensure better days ahead for your customers and care team when outages do occur. Learn how utilities can future-proof their contact centers to ensure high-quality service even during volume spikes in this blog.
Four Ways Insurers Can Improve CX for Market Differentiation
In recent years, the insurance sector has experienced an uprise in disruptive innovation. Learn how Conversational AI can improve customer experience and lower operating costs for insurers to stand out from competition.
Three Challenges Logistics Providers Face and How Conversational AI Can Help
The logistics and transportation industry is facing new challenges due to increased customer expectations. Learn how Conversational AI can help providers keep pace in this new age.
Delighting for Dollars… How Improving CX Increases Loyalty for Leading Retailers
To successfully gain loyalty in this day and age of endless choice and equally endless holiday sales, retailers are turning back the clock and focusing on improving service as a first step in improving customer experience (CX). Learn the best practices to build a successful CX in our blog.
Six Questions to ask your AI vendor in the Collections industry
If you're looking to implement AI and machine learning in your collections company, these six questions will guide you to find the right partner so that you will see measurable results at scale.
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