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Confidence Score in Conversational AI

The Role of a Confidence Score in Conversational AI

Humans make mistakes, and so do machines. In recent years, the role of AI has become prominent in every aspect of our lives. We trust AI responses to make our decisions, but do we really know how reliable AI decisions are? Learn about the role of a confidence score in Conversational AI in this blog.
Mahnoosh Mehrabani
Mahnoosh Mehrabani January 21, 2021 | 5 min read
Outdated Call Center Tech

IVA, IVR, Chatbot, DTMF? What’s the difference?

Without a proper automation system in place, customers will have frustrating experiences that lead to lost business. Learn about the different types of automation and which is best for your business in our blog.
Interactions December 3, 2020 | 4 min read
In Pursuit of Optimality

In pursuit of optimality

Backed by two and a half decades of data-driven technological advancements, AI is now permeating all layers of society. Learn about the evolution in this blog.
Srinivas Bangalore
Srinivas Bangalore September 24, 2020 | 10 min read
Patent AI

The People Behind the Patents: A Q&A with our Researchers

We hear a lot about the impact of Conversational AI on companies and their customers. But there tends to be an air of mystery surrounding the making of Intelligent Virtual Assistants, or any AI-powered product for that matter. Learn about the people behind the patents in this blog.
Interactions June 11, 2020 | 5 min read
Managed Service AI

The Design Factor: Three reasons a Managed Service is better for Conversational AI

While building technology with an in-house team certainly has its advantages, AI implementations require an entirely different set of expertise and domain knowledge than traditional IT projects. Learn about how implementing Conversational AI with a Managed Service offers significant benefits over an in-house or DIY solution.
Interactions May 21, 2020 | 4 min read
AI Quick Fix vs Sustainable Solution

AI Implementation: Choosing between a Quick Fix and a Sustainable Solution

Recent disruptions in the workplace due to COVID-19 have left contact centers scrambling to fill the gaps created by a limited or impacted workforce. Conversational AI is a solution to this problem, however it's important to look for applications that are not just a quick fix, but will deliver lasting results.
Interactions May 7, 2020 | 4 min read
Conversational AI

Understanding Conversational AI Technology

Conversational AI is enabling business and customer communication like never before. Learn about the basics of Conversational AI, including what it is and how it works, so you can better understand how it can work for your business.
Interactions April 2, 2020 | 5 min read
Emotion Detection AI

The Emotional Side of Customer Care (and how AI can help)

Emotion detection can recognize a customer's emotional state, enabling virtual and live agents to better serve the customers. Learn more about Emotion detection and how it can help your business in this blog.
Interactions March 26, 2020 | 5 min read
The State of AI

The State of AI Decision-Making

To get a better understanding of successful AI implementations, we worked with The Harris Poll to gather data from mid-to-high-level executives about the planning process and organizational effort behind AI decisions. Read our blog to see what we found.
Interactions March 12, 2020 | 4 min read
AI Outsource Data Annotation

Five reasons why AI teams should in-source data labeling

In-sourcing data annotation on AI teams has many advantages over outsourcing. Read our blog to discover the five reasons why.
Nicholas Ruiz
Nicholas Ruiz March 6, 2020 | 5 min read
Conversational AI

3 Considerations When Implementing a Conversational AI Application

Conversational AI applications are becoming increasingly popular as businesses strive to improve their customer experience. But with so many options for implementation, it can be difficult to decide what is best for your business. Read this blog to learn about three important considerations that you should not overlook when choosing a solution.
Interactions January 23, 2020 | 5 min read
Why AI Needs Humans Banner

Why does AI still need humans? (and where does it need them?)

There has been tremendous leaps in Conversational AI advancements in the past few years, but it's still far away from being self sufficient. Which begs the question: with such advanced technology, why does AI still need humans? Learn why, and where, human assist is needed with Conversational AI in this blog.
Interactions November 21, 2019 | 6 min read

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