Technology
Learn more about technology related blog posts.
IVA, IVR, Chatbot, DTMF? What’s the difference?
Without a proper automation system in place, customers will have frustrating experiences that lead to lost business. Learn about the different types of automation and which is best for your business in our blog.
In pursuit of optimality
Backed by two and a half decades of data-driven technological advancements, AI is now permeating all layers of society. Learn about the evolution in this blog.
The People Behind the Patents: A Q&A with our Researchers
We hear a lot about the impact of Conversational AI on companies and their customers. But there tends to be an air of mystery surrounding the making of Intelligent Virtual Assistants, or any AI-powered product for that matter. Learn about the people behind the patents in this blog.
The Design Factor: Three reasons a Managed Service is better for Conversational AI
While building technology with an in-house team certainly has its advantages, AI implementations require an entirely different set of expertise and domain knowledge than traditional IT projects. Learn about how implementing Conversational AI with a Managed Service offers significant benefits over an in-house or DIY solution.
AI Implementation: Choosing between a Quick Fix and a Sustainable Solution
Recent disruptions in the workplace due to COVID-19 have left contact centers scrambling to fill the gaps created by a limited or impacted workforce. Conversational AI is a solution to this problem, however it's important to look for applications that are not just a quick fix, but will deliver lasting results.
Understanding Conversational AI Technology
Conversational AI is enabling business and customer communication like never before. Learn about the basics of Conversational AI, including what it is and how it works, so you can better understand how it can work for your business.
The Emotional Side of Customer Care (and how AI can help)
Emotion detection can recognize a customer's emotional state, enabling virtual and live agents to better serve the customers. Learn more about Emotion detection and how it can help your business in this blog.
The State of AI Decision-Making
To get a better understanding of successful AI implementations, we worked with The Harris Poll to gather data from mid-to-high-level executives about the planning process and organizational effort behind AI decisions. Read our blog to see what we found.
Five reasons why AI teams should in-source data labeling
In-sourcing data annotation on AI teams has many advantages over outsourcing. Read our blog to discover the five reasons why.
3 Considerations When Implementing a Conversational AI Application
Conversational AI applications are becoming increasingly popular as businesses strive to improve their customer experience. But with so many options for implementation, it can be difficult to decide what is best for your business. Read this blog to learn about three important considerations that you should not overlook when choosing a solution.
Why does AI still need humans? (and where does it need them?)
There has been tremendous leaps in Conversational AI advancements in the past few years, but it's still far away from being self sufficient. Which begs the question: with such advanced technology, why does AI still need humans? Learn why, and where, human assist is needed with Conversational AI in this blog.
3 Reasons Why Conversational AI is Crucial to Your Digital Transformation Strategy
Learn about what digital transformation is, how it can improve customer experience, and what your business needs to know to drive the initiative successfully.
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