The ROI of CX Many companies claim to be customer-centric. But, to be truly obsessed with your customers, companies must take the leap and tie financial performance to CX. This type of mindset encompasses everything from how a company allocates resources, the strategic initiatives they take on, and the technology that they evaluate and deploy. […]
This blog is written courtesy of Interactions R&D team. Technological shifts during the past three decades in computing, including personal computers, hardware acceleration, and ubiquitous computing, complemented by a data revolution — collection, aggregation, storage, and dissemination made possible by ever expanding communication network infrastructure– have had a profound and transformative impact on our daily […]
Read More… from In Pursuit of Optimality: An Evolution of AI Technology
We live in a time where you can click purchase on an online shopping order one day, and expect to receive the item in the mail the next. Speed, quality, and service are expected at every stage of the customer journey, regardless of the responsible party. To meet this expectation, in the past few years […]
Read More… from Three Challenges Logistics Providers Face and How Conversational AI Can Help
The Chief Technology Officer (CTO) is often the driving force behind digital transformation. They’re the leader given the seemingly impossible task of determining strategic priorities of a brand from a technology perspective. They empower their teams, and the company as a whole, to create a brand culture that embraces innovation designed to improve revenue streams […]
Automated customer service has been identified as the number one use case for AI-enabled digital transformation by leading analysts like Tractica and IDC. More and more businesses are turning to Conversational AI applications, such as virtual assistants, that automate tasks while also bringing benefits like improved customer satisfaction, decreased costs, and increased revenue. And businesses […]
Read More… from Live Agents and Virtual Assistants are Better Together
We hear a lot about the impact of Conversational AI on companies and their customers. But there tends to be an air of mystery surrounding the making of Intelligent Virtual Assistants, or any AI-powered product for that matter. Today, we’re pulling back the curtain. This week, we spoke with Michael Johnston, Director of Research & […]
Read More… from The People Behind the Patents: A Q&A with Interactions Researchers
Often, the top consideration when evaluating a Conversational AI solution is the technology itself. And while the technology is extremely important to build the foundation of a great virtual assistant, there are a lot of other considerations that should be top of mind as you evaluate your options. Choosing, implementing, and maintaining a virtual assistant […]
Read More… from How to Evaluate a Conversational AI Solution
“Why don’t we just do it ourselves?” These are the famous last words of every failed AI project. Well, maybe not, but they might of well have been. In a false attempt to cut down costs, have more customization over the end-product, and deploy faster, many companies mistakenly approach Conversational AI deployments the same as […]
Read More… from The Design Factor: Three Reasons a Managed Service is Better for Conversational AI
‘‘ . . . Strategy is about reducing uncertainty. It is the role of top management to reduce the uncertainty during the transition phase in such a way that people dare to make the choices and commit the resources.’’ Those of you sitting at your desk in your home office and collaborating to create the […]
Read More… from Implementing AI with Strategic Innovation in Mind