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What can an IVA do for you?

What can an IVA do for you?

Outdated and Inefficient technologies, like IVRs and chatbots, don't provide the level of customer experience that consumers demand. Learn how an IVA can deliver quick, convenient, and top-notch service to consumers in our blog.
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Megan Haas November 13, 2020 | 5 min read
CMO Conversational AI

A CMO's guide to improving CX

A CMO has an extremely important role when evaluating and implementing a Conversational AI solution. Learn our top tips for how CMOs can help elevate CX with an IVA in our blog.
McCall Peltier
McCall Peltier August 20, 2020 | 6 min read
IVA best agent Conversational AI

Why an IVA will be your #1 employee

Intelligent Virtual Assistants have the capability to be your very best agent. They can handle unlimited volume while still satisfying customers, personalize while maintaining consistency, and IVAs continue to improve over time. Learn more in our blog.
McCall Peltier
McCall Peltier April 17, 2020 | 6 min read
5 Ways Conversational AI Can Help Your Restaurant

5 Ways Conversational AI Can Help Your Restaurant

Today, people are busier than ever, and eating out is just as common as eating in. With conversational AI, you can  let your customers order food and engage with your restaurant digitally while freeing up resources to focus on more crucial tasks.
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Interactions March 6, 2019 | 3 min read
3 Reasons to Consider Hiring Digital Talent

3 Reasons to Consider Hiring Digital Talent

With the advancements in speech recognition, natural language processing (NLP) and dialog management, AI can have human-like conversations with customers and take over typical customer service tasks. Let's look at some of the top reasons why an AI-powered digital employee can be your best hire in 2019.
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Interactions February 13, 2019 | 3 min read
DIY vs. Vendor

Implementing an IVA: Understanding “DIY” vs. Vendor Approach

When it comes to implementing a conversation AI solution to fuel the customer care strategy, companies are challenged with the good old ‘Buy, build or partner’ problem. The ‘why’ is almost always clear, but the ‘how’ not so much. Companies need to answer questions such as - Do we have the right AI-talent in house? If not, can we hire the right people? Do we have an AI strategy? How does a conversational AI solution fit into that? Is it related to our core competency?
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Interactions February 6, 2019 | 4 min read
C Level Suite Exec

An Executive's Introduction to Conversational AI

When it comes to AI, it’s important to recognize that it’s not all created equal. There are a lot of solutions that claim to offer ‘conversational artificial intelligence,’ but exactly is conversational AI and who should be involved in it's implementation?
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Interactions January 29, 2019 | 3 min read
2019 trends IVA

4 Trends in IVA’s to Look for in 2019

With a new year upon us, we’re looking forward to all of the exciting things Intelligent Virtual Assistants can bring to the customer care table to see what 2019 has in store for the technology industry.
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Interactions January 16, 2019 | 4 min read
Why virtual assistants are not ‘one size fits all’

Why virtual assistants are not ‘one size fits all’

Brands need to put customers at the center of everything they do, and this includes creating customer-centric, AI-based virtual assistants to manage customer interactions.
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Interactions January 2, 2019 | 5 min read
content use cases

3 Customer Use Cases for Intelligent Virtual Assistants

At Interactions, we talk a lot about how Intelligent Virtual Assistants have real, tangible benefits for brands -- from increasing customer satisfaction, to reducing costs and improving overall efficiency. But you don’t have to take our word for it. Here are stories from three Interactions customers.
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Interactions December 12, 2018 | 2 min read
Brand Managers Guide

A Guide to Virtual Assistants

Over the past few months, virtual assistants have quickly become a topic of conversation for C-level executives, engineers and brand managers alike. While the first generation of these chatbots — or whatever form the assistant took — may have frustrated consumers and pained marketers, they’ve more recently become a growing aspect of a brand’s customer experience.
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Interactions August 22, 2018 | 5 min read
Customer Personas

How to Build a Persona for your IVA

There are a lot of considerations that go into developing a persona for your Intelligent Virtual Assistant. How do you set your IVA apart? Should you name your IVA? How do you know that you got it right? We’re answering these common questions — and more — that companies often has as they begin to develop personas for their automated customer care solutions.
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Interactions July 18, 2018 | 4 min read

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