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Navigating the IVA Landscape with Opus Research & Interactions: A Conversational Recap

Navigating the IVA Landscape with Opus Research & Interactions: A Conversational Recap

From making sure your customers are who they say they are, to ensuring you get a solid ROI, balancing automation with satisfaction, and Generative AI, Joe Kuhn, Solutions Architect at Interactions, has you covered. he covered it all. If you’re navigating the IVA landscape, keep these pointers in mind – and maybe keep Joe on speed dial!
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Lindsey Andrews May 21, 2024 | 4 min read

Interactions IVA: taking the dread out of contacting customer service

Customer service tools have advanced in recent years, and AI personal assistants are accelerating the change. Click to learn more!
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Interactions September 8, 2023 | 8 min read
Balancing Automation with Humans

High Tech Demands High Touch: Balancing CX Automation with Human Interaction

Balancing automation with human interaction, companies can take advantage of bothincreased efficiency and empathetic service. Click for more!
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Interactions March 20, 2023 | 2 min read
Can experience survive

Can 'Experience' in CX Survive without Humans?

As technology advances, so too does customer experience (CX). With the rise of automation,many businesses wonder if the human touch is still necessary.
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Interactions March 16, 2023 | 2 min read
Automation Supports Human CX

Automation Can Support (But Not Replace) Human Customer Service Agents

CX professionals should not view automation as a replacement for customer serviceand support agents as humans can handle some tasks best. Learn more!
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Interactions March 13, 2023 | 2 min read
Inflation driving CX job cuts

Inflationary Pressures Are Driving CX Job Cuts — Automation Can Help Fill the Void

Inflation is a pervasive economic force that can significantly impact industries and job markets, including the customer experience. Click for more!
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Interactions March 6, 2023 | 2 min read
Autonomous Technology

The Role of Automation Technology in Customer Service

Automation technologies are increasingly important in improving customer service and offer a wide range of benefits. Learn about the challenges!
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Interactions February 28, 2023 | 2 min read
What Counts as Conversational?

What Counts as Conversational?

Cultivating conversational interactions  is key to delivering experiences that meet expectations.But what is needed to actually make an interaction conversational? Learn more in this blog.
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Interactions December 9, 2021 | 6 min read
What can an IVA do for you?

What can an IVA do for you?

Outdated and Inefficient technologies, like IVRs and chatbots, don't provide the level of customer experience that consumers demand. Learn how an IVA can deliver quick, convenient, and top-notch service to consumers in our blog.
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Interactions November 13, 2020 | 5 min read
CMO Conversational AI

A CMO's guide to improving CX

A CMO has an extremely important role when evaluating and implementing a Conversational AI solution. Learn our top tips for how CMOs can help elevate CX with an IVA in our blog.
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Interactions August 20, 2020 | 6 min read
IVA best agent Conversational AI

Why an IVA will be your #1 employee

Intelligent Virtual Assistants have the capability to be your very best agent. They can handle unlimited volume while still satisfying customers, personalize while maintaining consistency, and IVAs continue to improve over time. Learn more in our blog.
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Interactions April 17, 2020 | 6 min read
5 Ways Conversational AI Can Help Your Restaurant

5 Ways Conversational AI Can Help Your Restaurant

Today, people are busier than ever, and eating out is just as common as eating in. With conversational AI, you can  let your customers order food and engage with your restaurant digitally while freeing up resources to focus on more crucial tasks.
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Interactions March 6, 2019 | 3 min read

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