Intelligent Virtual Assistant
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Find Your Brand's Perfect Match: The Ultimate IVA Personality Quiz
Customer service has evolved. Today, customers expect seamless, personalized experiences across any channel, from phone calls to web chats, texts, and social media, all in a way that fits their lifestyle. But how can you ensure that the voice representing your brand truly connects with your customers? The answer lies in your brand’s IVA personality.
Navigating the IVA Landscape with Opus Research & Interactions: A Conversational Recap
From making sure your customers are who they say they are, to ensuring you get a solid ROI, balancing automation with satisfaction, and Generative AI, Joe Kuhn, Solutions Architect at Interactions, has you covered. he covered it all. If you’re navigating the IVA landscape, keep these pointers in mind – and maybe keep Joe on speed dial!
Interactions IVA: taking the dread out of contacting customer service
Customer service tools have advanced in recent years, and AI personal assistants are accelerating the change. Click to learn more!
High Tech Demands High Touch: Balancing CX Automation with Human Interaction
Balancing automation with human interaction, companies can take advantage of bothincreased efficiency and empathetic service. Click for more!
Can 'Experience' in CX Survive without Humans?
As technology advances, so too does customer experience (CX). With the rise of automation,many businesses wonder if the human touch is still necessary.
Automation Can Support (But Not Replace) Human Customer Service Agents
CX professionals should not view automation as a replacement for customer serviceand support agents as humans can handle some tasks best. Learn more!
Inflationary Pressures Are Driving CX Job Cuts — Automation Can Help Fill the Void
Inflation is a pervasive economic force that can significantly impact industries and job markets, including the customer experience. Click for more!
The Role of Automation Technology in Customer Service
Automation technologies are increasingly important in improving customer service and offer a wide range of benefits. Learn about the challenges!
What Counts as Conversational?
Cultivating conversational interactions is key to delivering experiences that meet expectations.But what is needed to actually make an interaction conversational? Learn more in this blog.
What can an IVA do for you?
Outdated and Inefficient technologies, like IVRs and chatbots, don't provide the level of customer experience that consumers demand. Learn how an IVA can deliver quick, convenient, and top-notch service to consumers in our blog.
A CMO's guide to improving CX
A CMO has an extremely important role when evaluating and implementing a Conversational AI solution. Learn our top tips for how CMOs can help elevate CX with an IVA in our blog.
Why an IVA will be your #1 employee
Intelligent Virtual Assistants have the capability to be your very best agent. They can handle unlimited volume while still satisfying customers, personalize while maintaining consistency, and IVAs continue to improve over time. Learn more in our blog.
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