Blog > Intelligent Virtual Assistant

Intelligent Virtual Assistant

Learn more about intelligent virtual assistant related blog posts.

3 Reasons to Consider Hiring Digital Talent

3 Reasons to Consider Hiring Digital Talent

With the advancements in speech recognition, natural language processing (NLP) and dialog management, AI can have human-like conversations with customers and take over typical customer service tasks. Let's look at some of the top reasons why an AI-powered digital employee can be your best hire in 2019.
Interactions February 13, 2019 | 3 min read
DIY vs. Vendor

Implementing an IVA: Understanding “DIY” vs. Vendor Approach

When it comes to implementing a conversation AI solution to fuel the customer care strategy, companies are challenged with the good old ‘Buy, build or partner’ problem. The ‘why’ is almost always clear, but the ‘how’ not so much. Companies need to answer questions such as - Do we have the right AI-talent in house? If not, can we hire the right people? Do we have an AI strategy? How does a conversational AI solution fit into that? Is it related to our core competency?
Interactions February 6, 2019 | 4 min read
C Level Suite Exec

An Executive's Introduction to Conversational AI

When it comes to AI, it’s important to recognize that it’s not all created equal. There are a lot of solutions that claim to offer ‘conversational artificial intelligence,’ but exactly is conversational AI and who should be involved in it's implementation?
Interactions January 29, 2019 | 3 min read
2019 trends IVA

4 Trends in IVA’s to Look for in 2019

With a new year upon us, we’re looking forward to all of the exciting things Intelligent Virtual Assistants can bring to the customer care table to see what 2019 has in store for the technology industry.
Interactions January 16, 2019 | 4 min read
Why virtual assistants are not ‘one size fits all’

Why virtual assistants are not ‘one size fits all’

Brands need to put customers at the center of everything they do, and this includes creating customer-centric, AI-based virtual assistants to manage customer interactions.
Interactions January 2, 2019 | 5 min read
content use cases

3 Customer Use Cases for Intelligent Virtual Assistants

At Interactions, we talk a lot about how Intelligent Virtual Assistants have real, tangible benefits for brands -- from increasing customer satisfaction, to reducing costs and improving overall efficiency. But you don’t have to take our word for it. Here are stories from three Interactions customers.
Interactions December 12, 2018 | 2 min read
Brand Managers Guide

A Guide to Virtual Assistants

Over the past few months, virtual assistants have quickly become a topic of conversation for C-level executives, engineers and brand managers alike. While the first generation of these chatbots — or whatever form the assistant took — may have frustrated consumers and pained marketers, they’ve more recently become a growing aspect of a brand’s customer experience.
Interactions August 22, 2018 | 5 min read
Customer Personas

How to Build a Persona for your IVA

There are a lot of considerations that go into developing a persona for your Intelligent Virtual Assistant. How do you set your IVA apart? Should you name your IVA? How do you know that you got it right? We’re answering these common questions — and more — that companies often has as they begin to develop personas for their automated customer care solutions.
Interactions July 18, 2018 | 4 min read
Coworkers sitting at a table

Intro to Conversational Artificial Intelligence

When it comes to customer care, the possibilities for applying artificial intelligence to increase efficiency, lower costs and improve the customer experience seem infinite. The question that most companies are facing is not whether they should incorporate AI, but how. Not all AI is created equal — and for the purposes of customer care, there are actually some specific characteristics that it’s important to make sure your solution has.
Interactions June 27, 2018 | 3 min read
Recipe for Trusting

The Recipe for Trusting Virtual Assistants

As AI solutions and virtual assistants make their mark people and businesses, we’re learning there’s a hesitation to trust the technology with big decisions—like where to invest money, how much to pay employees, or what treatment to provide a sick patient. Reasonably so. However, when we look beyond these high-stakes applications, there’s good reason to trust many AI-powered virtual assistants that are in use by millions of people each day.
Phil Gray
Phil Gray June 20, 2018 | 4 min read
Google Duplex

When Google Booked A Haircut, We Yawned...

The recent announcement of Google Duplex, Google’s automated personal assistant, was met with much fanfare for its apparent ability to make a phone call and mimic a human booking a hair appointment. While the demo was impressive on the surface, when you peel back the proverbial onion, you realize that Google Duplex shares a lot in common with today’s ever-present chatbots.
Interactions June 6, 2018 | 4 min read
IVA Banner

Is an IVA the Superhero You’ve Been Looking For?

Unlike other automated customer care solutions, Intelligent Virtual Assistants are designed to improve the customer experience while still decreasing operational costs for your organizations. What makes them so unique?
Interactions January 10, 2018 | 0 min read

Browse Our Library >

Take a look at our latest resources

Learn More

Come See Us At An Event >

See where we'll be next

Learn More

Want to learn more? Let’s talk.