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Intelligent Virtual Assistant

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Customer Personas

How to Build a Persona for your IVA

There are a lot of considerations that go into developing a persona for your Intelligent Virtual Assistant. How do you set your IVA apart? Should you name your IVA? How do you know that you got it right? We’re answering these common questions — and more — that companies often has as they begin to develop personas for their automated customer care solutions.
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Interactions July 18, 2018 | 4 min read
Coworkers sitting at a table

Intro to Conversational Artificial Intelligence

When it comes to customer care, the possibilities for applying artificial intelligence to increase efficiency, lower costs and improve the customer experience seem infinite. The question that most companies are facing is not whether they should incorporate AI, but how. Not all AI is created equal — and for the purposes of customer care, there are actually some specific characteristics that it’s important to make sure your solution has.
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Interactions June 27, 2018 | 3 min read
Recipe for Trusting

The Recipe for Trusting Virtual Assistants

As AI solutions and virtual assistants make their mark people and businesses, we’re learning there’s a hesitation to trust the technology with big decisions—like where to invest money, how much to pay employees, or what treatment to provide a sick patient. Reasonably so. However, when we look beyond these high-stakes applications, there’s good reason to trust many AI-powered virtual assistants that are in use by millions of people each day.
Phil Gray
Phil Gray June 20, 2018 | 4 min read
Google Duplex

When Google Booked A Haircut, We Yawned...

The recent announcement of Google Duplex, Google’s automated personal assistant, was met with much fanfare for its apparent ability to make a phone call and mimic a human booking a hair appointment. While the demo was impressive on the surface, when you peel back the proverbial onion, you realize that Google Duplex shares a lot in common with today’s ever-present chatbots.
Jim Freeze
Jim Freeze June 6, 2018 | 4 min read
IVA Banner

Is an IVA the Superhero You’ve Been Looking For?

Unlike other automated customer care solutions, Intelligent Virtual Assistants are designed to improve the customer experience while still decreasing operational costs for your organizations. What makes them so unique?
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Interactions January 10, 2018 | 0 min read
IVA 2018 Banner

What can we expect from IVAs in 2018?

There’s no doubt that 2017 was an exciting year for Intelligent Virtual Assistants (IVAs) and artificial intelligence. We conducted research showing that consumers’ comfort with automated technology is increasing, and most are willing to try out new methods for resolving customer service issues.
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Interactions January 3, 2018 | 4 min read
IVA TechTalk

[Video]: What is an Intelligent Virtual Assistant?

You may have heard the term ‘Intelligent Virtual Assistant’ used more frequently recently — in articles about speech technology, artificial intelligence, and a broad range of other topics.
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Interactions December 27, 2017 | 1 min read
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How IVAs Can Benefit Your Customers

In an age where technology is constantly improving consumers’ daily lives, companies are also ready for a tech helper. However, the personal virtual assistants that the public knows and loves – Amazon’s Alexa or Apple’s Siri – are not in line with what the business sector requires. The answer to business-to-consumer needs? Intelligent Virtual Assistants (IVAs).
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Interactions December 6, 2017 | 3 min read
IVA Trends Banner

3 Trends You Can Expect to See from IVAs

Intelligent Virtual Assistants (IVAs) are typically used by enterprise businesses to effectively communicate with their customer base and provide highly functional self-service. With IVAs, customers receive both a personal and human experience. They can speak in their own words and be understood, regardless of accent and background noises, across all channels.
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Interactions November 8, 2017 | 2 min read
State of Voice Authentication Banner

4 Things to Expect from Virtual Assistants in 2017

In 2016, we spent a lot of time talking about Intelligent Virtual Assistants: what they are, how they are used, what’s contributing to their increasing popularity, and the benefits they bring to customer care.
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Interactions January 3, 2017 | 4 min read
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Why You Shouldn’t Let a Personal Virtual Assistant Represent Your Brand

With the rise of Personal Virtual Assistant offerings from Apple, Amazon, and Google, the fact is that these brands are increasingly becoming part of your customers’ lives. With a simple voice command, these AI-powered helpers provide on-demand information and productivity. And, when it comes to your customers, you have every reason to be jealous.
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Interactions November 29, 2016 | 4 min read
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The Rise of Intelligent Virtual Assistants

I recently presented at SpeechTEK 2016 and was very encouraged by the enthusiasm and momentum surrounding our industry. It’s clear that Artificial Intelligence (AI) technologies have finally come of age.
Phil Gray
Phil Gray June 1, 2016 | 4 min read

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