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Usability Testting

The Power of Usability Testing

Usability testing can bring major benefits to organizations who are implementing Conversational AI applications. By soliciting feedback from the people who will use the system, organizations can increase trust, minimize frustration, and boost willingness to use self-service. Learn more in our blog.
Susan Hura
Susan Hura November 11, 2021 | 5 min read
Every Conversation is a Contract

Every Conversation is a Contract

Every conversation is built on cooperation, an unwritten contract about how we’ll work together to solve a problem using language. When we enter into a conversation, we accept responsibility for keeping the interaction on track and expect the same of our partner, whether they’re human or automated. Learn how the rules of conversation play a role in the quality of an automated customer experience interaction in this blog.
Susan Hura
Susan Hura October 21, 2021 | 6 min read
3 Ways Humans and AI can Work Together

3 Ways Humans and AI can Work Together

Humans and AI can be combined in many ways to achieve optimal performance results, depending on the unique needs of the industry and the company. Learn three ways that humans can work together with AI for the best customer experience in this blog.
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Megan Haas May 6, 2021 | 5 min read
CTOs Guide to IVA

A CTO’s Guide to Conversational AI

The chief technology officer (CTO) is often the driving force behind digital transformation. Learn how they can support the implementation and ultimate success of Conversational AI applications for transformative customer experience.
McCall Peltier
McCall Peltier September 3, 2020 | 6 min read
Spectrum of Care

Live Agents and Virtual Agents: The Spectrum of Care

Which level of automation is best? Learn about the three transaction types and how to maximize customer experience and minimize costs in our blog.
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Megan Haas August 13, 2020 | 4 min read
Conversational AI evaluation

How to evaluate a Conversational AI solution

Conversational AI applications are quickly growing in popularity. In order to have a successful solution, it's important to look at more than just the technology when evaluating the application.
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Megan Haas June 4, 2020 | 5 min read
Personalization Virtual Assistant

Sorry, do I know you? The role of personalization and context in virtual assistants

Learn how virtual assistants powered by Conversational AI can leverage personalization for better customer experience.
Lisa Michaud
Lisa Michaud April 23, 2020 | 4 min read
Virtual Assistant as Shopping Advisor

The Virtual Assistant as Shopping Advisor

Some retail shoppers need a little more help than others. Learn how a virtual assistant can help different types of shoppers find what they need to increase sales and improve customer experience.
Lisa Michaud
Lisa Michaud February 28, 2020 | 4 min read
Conversational AI: Your Best Agent Banner

Conversational AI: Your Best Agent (every time)

Can technology, like Intelligent Virtual Assistants, really help customers better than a human? In most cases, we say yes. Learn more in our blog.
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Megan Haas October 3, 2019 | 4 min read
Finding the Perfect Vendor

Finding the Perfect Vendor

There are a lot of considerations when investing in Conversational AI technology for customer care. Choosing the perfect vendor is key to finding a solution that will yield success. Read our blog to see our top three things to look for in an AI vendor.
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Megan Haas September 5, 2019 | 4 min read
Is your chatbot conversational?

Can your chatbot answer these 7 questions?

Is your chatbot really conversational? We've put together the 7 questions you need to ask your chatbot to determine if it is delivering a customer experience that is effortless and productive for your customers.
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Megan Haas May 15, 2019 | 6 min read
IVR Systems

IVR systems are dead. It’s time to consider a technology that delivers.

Learn about why IVR systems are outdated and ineffective in delivering positive customer experiences, and what you should consider when selecting a virtual assistant.
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Megan Haas May 2, 2019 | 5 min read

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