About Interactions

Interactions was awarded two Stevie Awards for outstanding use of technology and our partnership with NVIDIA. Click to learn about the awards!

Learn about our newest patent, Extracting Natural Language Semantics From Speech Without the Use of Speech Recognition.

As we come to the close of another year, I want to take a moment to express my sincere gratitude to our customers, partners, and employees. We’ve made some incredible achievements this year, and it would have not been possible without your support.

Find out how AT&T uses Interactions industry-leading conversational AI to anticipate, redact, and protect personal information in real time to facilitate secure customer experiences.

Learn more about our collaboration with NVIDIA from our President, Cathal McCarthy.

Learn about the President of Interactions, Cathal McCarthy and his viewpoint about customer experience, digital transformation, and more.

Read expert predictions about how AI and customer experience will evolve in 2022.

We recently sat down with our new Chief Technology Officer, Anoop Tripathi, to ask his thoughts on the current state of AI in customer experience, where the industry is going, and what to expect from Interactions in the coming years.

Unlike many companies, we won’t be headed back to our physical office as the vaccine becomes more readily available. But we have rallied around the certainty that a company culture is carried by its people, not its office space. As we near the one-year anniversary of our transition to remote work, learn three key tenets that have fueled our virtual culture from our Chief People Officer, Mary Clermont.

Learn about Odin, our open-source lightweight framework for automating machine learning workflows.

Like most companies, ours went entirely remote in March. But unlike many, we already know that we won’t be going back. Learn how we've made a successful shift to working from home in this blog.

Our experts make their predictions for what the Customer Experience and Conversational AI landscape will look like in 2020.