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About Interactions

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One Year Remote

One Year Remote: What It Takes To Be A Great Virtual Company

Unlike many companies, we won’t be headed back to our physical office as the vaccine becomes more readily available. But we have rallied around the certainty that a company culture is carried by its people, not its office space. As we near the one-year anniversary of our transition to remote work, learn three key tenets that have fueled our virtual culture from our Chief People Officer, Mary Clermont.
Mary Clermont
Mary Clermont March 25, 2021 | 4 min read
Odin: Machine Learning Operations at Scale

Introducing Odin: Machine Learning Operations at Scale

Learn about Odin, our open-source lightweight framework for automating machine learning workflows.
Dan Pressel
Dan Pressel December 15, 2020 | 3 min read
Moving to Virtual Office

“Moving” In to Our Virtual Office: How to Make Permanent WFH A Success

Like most companies, ours went entirely remote in March. But unlike many, we already know that we won’t be going back. Learn how we've made a successful shift to working from home in this blog.
Mary Clermont
Mary Clermont October 21, 2020 | 5 min read
2020 AI Trends

3 Predictions for Customer Experience Trends in 2020

Our experts make their predictions for what the Customer Experience and Conversational AI landscape will look like in 2020.
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Interactions January 8, 2020 | 4 min read
2019 Year in Review CX & AI

2019 in Review: Conversational AI and Customer Experience Trends

Take a look back at 2019 (and the entire decade) in regards to Conversational AI technology and Customer Experience. Learn from our experts about the trends that have lead us to where we are today.
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Interactions December 18, 2019 | 5 min read
Interactions Celebrates 15 Years Banner

Interactions Celebrates 15 Years

Learn where we started, how we've grown, and where we hope to be in this blog featuring a timeline of Interactions' most significant milestones.
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Interactions October 17, 2019 | 3 min read
Working at Interactions Banner

What’s it Like to Work at Interactions?

We may be biased, but Interactions is a great place to work. The AI industry is booming, and our technology is helping our customers improve the customer experience with an intelligent solution that turns customer service from frustrating to satisfying.
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Interactions May 10, 2017 | 7 min read
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Interactions Raises $56 Million to Transform the Future of Customer Care

Revolution Growth, NewSpring Capital and Comcast Ventures lead investment to accelerate global growth and expand core AI technology Interactions LLC, a leader in speech and natural language technology solutions and the fastest growing company in customer care, today announced the completion of a $56 million funding round led by new investors Revolution Growth, NewSpring Capital and Comcast Ventures with additional funding from existing investors.
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Interactions August 10, 2016 | 4 min read
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The 2016 Speech Industry Star Performers

Interactions Offers Affordable, Self-Learning ASR and TTS By: Phillip Britt – Posted Aug 1 on SpeechTechMag.
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Interactions August 1, 2016 | 4 min read
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Interactions to Highlight Research on the Modern Customer Care Journey at Forrester CXNYC 2016

Join Senior Interactions Leadership to Learn How to Simplify and Improve Your Customer Experience with Innovative Automated Customer Care Solutions Interactions LLC, a leader in speech and natural language technology solutions, will host an interactive discussion at Forrester’s annual Customer Experience event, CXNYC, to be held June 21-22nd in New York City.
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Interactions June 20, 2016 | 3 min read
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Simplifying Your Customer Care Journey

Did you know that the majority of consumers contact companies on multiple channels just to resolve a single issue? This means that your customers are browsing, typing and calling just to get something done – which can make the customer care journey feel more like a hike.
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Interactions April 21, 2016 | 1 min read
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Interactions Wins Another Stevie Award

Interactions has been presented with a Bronze Stevie® Award in the Most Innovative Tech Company of the Year category at the 13th Annual American Business Awards. The win marks Interactions’ fourth consecutive Stevie Award.
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Interactions October 19, 2015 | 1 min read

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