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About Interactions

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Semantics patent

Extracting Natural Language Semantics From Speech Without the Use of Speech Recognition

Learn about our newest patent, Extracting Natural Language Semantics From Speech Without the Use of Speech Recognition.
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Interactions January 25, 2023 | 2 min read
2023 Success

A Message from Mike

As we come to the close of another year, I want to take a moment to express my sincere gratitude to our customers, partners, and employees. We’ve made some incredible achievements this year, and it would have not been possible without your support.
Mike Iacobucci
Mike Iacobucci December 28, 2022 | 2 min read
AT&T Redaction

AT&T Works with Interactions to Help Deliver Highly Secure, Efficient Customer Experiences

Find out how AT&T uses Interactions industry-leading conversational AI to anticipate, redact, and protect personal information in real time to facilitate secure customer experiences.
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Interactions October 11, 2022 | 2 min read
Interactions and NVIDIA logos

Discussing NVIDIA Collaboration with our President, Cathal McCarthy

Learn more about our collaboration with NVIDIA from our President, Cathal McCarthy.
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Interactions September 22, 2022 | 5 min read
Q&A with Cathal McCarthy

Q&A with Cathal McCarthy, Interactions President

Learn about the President of Interactions, Cathal McCarthy and his viewpoint about customer experience, digital transformation, and more.
Cathal McCarthy
Cathal McCarthy April 8, 2022 | 5 min read
AI in Customer Experience 2022: Predictions

AI in Customer Experience 2022: Predictions

Read expert predictions about how AI and customer experience will evolve in 2022.
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Interactions January 6, 2022 | 5 min read
AI First Approach

Q&A with Interactions CTO, Anoop Tripathi

We recently sat down with our new Chief Technology Officer, Anoop Tripathi, to ask his thoughts on the current state of AI in customer experience, where the industry is going, and what to expect from Interactions in the coming years.
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Interactions November 19, 2021 | 5 min read
One Year Remote

One Year Remote: What It Takes To Be A Great Virtual Company

Unlike many companies, we won’t be headed back to our physical office as the vaccine becomes more readily available. But we have rallied around the certainty that a company culture is carried by its people, not its office space. As we near the one-year anniversary of our transition to remote work, learn three key tenets that have fueled our virtual culture from our Chief People Officer, Mary Clermont.
Mary Clermont
Mary Clermont March 25, 2021 | 4 min read
Odin: Machine Learning Operations at Scale

Introducing Odin: Machine Learning Operations at Scale

Learn about Odin, our open-source lightweight framework for automating machine learning workflows.
Dan Pressel
Dan Pressel December 15, 2020 | 3 min read
Moving to Virtual Office

“Moving” In to Our Virtual Office: How to Make Permanent WFH A Success

Like most companies, ours went entirely remote in March. But unlike many, we already know that we won’t be going back. Learn how we've made a successful shift to working from home in this blog.
Mary Clermont
Mary Clermont October 21, 2020 | 5 min read
2020 AI Trends

3 Predictions for Customer Experience Trends in 2020

Our experts make their predictions for what the Customer Experience and Conversational AI landscape will look like in 2020.
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Interactions January 8, 2020 | 4 min read
2019 Year in Review CX & AI

2019 in Review: Conversational AI and Customer Experience Trends

Take a look back at 2019 (and the entire decade) in regards to Conversational AI technology and Customer Experience. Learn from our experts about the trends that have lead us to where we are today.
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Interactions December 18, 2019 | 5 min read

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