Interactions Blog
5 Common Customer Complaints Utility Companies Face (and How Conversational AI Can Solve Them)
This blog explores how conversational AI helps utilities reduce wait times, simplify service, and improve customer satisfaction by automating and personalizing support across channels.
RPA 101
Learn the basics of RPA (robotic process automation) and how it can help customer experience and agent experience.
3 Best Practices for Travel and Hospitality Brands to Thrive
How can travel and hospitality brands be prepared for the dramatic (yet unpredictable) shift in demand while maintaining high quality customer experience? Learn three strategies in this blog.
A guide for Conversational AI in Insurance
Learn about our Intelligent Virtual Assistant for Insurance, an IVA specifically designed to meet the unique needs of insurers and policyholders.
Four Key Considerations for Adopting AI for Debt Collection
As collection agencies seek innovation, they should always keep the following customer needs in mind. Learn considerations and best practices when implementing technology in the collections industry in this blog.
3 best practices for proactive communication
Proactive communication can help a brand build a solid foundation for lasting customer loyalty. Learn three best practices to keep customer experience at top of mind when implementing a proactive communication strategy.
4 best practices for maintaining high-quality service during outages
You’re not able to change the unpredictability of the weather, but you can ensure better days ahead for your customers and care team when outages do occur. Learn how utilities can future-proof their contact centers to ensure high-quality service even during volume spikes in this blog.
Classifying Spoken Utterances Without a Dictionary
Learn the impact and challenges of different pronunciations on Conversational AI models in this blog.
5 Ways to Make Your Customers Fall in Love with Your Brand
Are your customer's feeling the love? Show your customers that you care by incorporating these 5 relationship-building best practices into your customer experience strategy.
How to Spark Joy on the Customer Journey through Digital Transformation
Learn how Marie Kondo's minimalism approach can be applied to help declutter the customer journey and improve customer experience in this blog
The Role of a Confidence Score in Conversational AI
Humans make mistakes, and so do machines. In recent years, the role of AI has become prominent in every aspect of our lives. We trust AI responses to make our decisions, but do we really know how reliable AI decisions are? Learn about the role of a confidence score in Conversational AI in this blog.
A CIO’s Role in Disruptive Technologies
Embarking on a digital transformation journey is no easy feat. CIOs best understand the complexity of legacy technologies, the transformation of business outcomes, and modernization current customer experience channels, and therefore have a key role in improving CX for their organizations.
IVA, IVR, Chatbot, DTMF? What’s the difference?
Without a proper automation system in place, customers will have frustrating experiences that lead to lost business. Learn about the different types of automation and which is best for your business in our blog.
Browse Our Library >
Take a look at our latest resources
Learn MoreCome See Us At An Event >
See where we'll be next
Learn More