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Mike Fuller
Mike Fuller  |  Industry

How CSPs Benefit from Modern Intelligent Virtual Assistants

January 23, 2019 Communication Service Providers (CSPs) are at the bottom of customer care ratings every year. And it’s no secret why -- customers are often very vocal about their displeasure. Here's how IVAs can help.
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Interactions  |  Intelligent Virtual Assistant, Industry

4 Trends in IVA’s to Look for in 2019

January 16, 2019 With a new year upon us, we’re looking forward to all of the exciting things Intelligent Virtual Assistants can bring to the customer care table to see what 2019 has in store for the technology industry.
Mike Fuller
Mike Fuller  |  Industry

How the Insurance Industry Benefits from Partnerships Between Live Agents and IVAs

January 9, 2019 When it comes to customer care, it is possible to get the best of both worlds: automate the repetitive transactional piece of the claim with intelligent virtual assistants that provide a human-like experience while having a live agent involved in the process.
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Interactions  |  Intelligent Virtual Assistant

Why virtual assistants are not ‘one size fits all’

January 2, 2019 Brands need to put customers at the center of everything they do, and this includes creating customer-centric, AI-based virtual assistants to manage customer interactions.
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Interactions  |  Customer Care

Looking Back at 2018: Biggest Trends in Customer Care

December 26, 2018 2018 was an exciting year for the customer care industry. To celebrate the year coming to a close, we’re taking a look back at some of the big trends for the year that we covered here on the Interactions blog.

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