January 23, 2019
Communication Service Providers (CSPs) are at the bottom of customer care ratings every year. And it’s no secret why -- customers are often very vocal about their displeasure. Here's how IVAs can help.
January 16, 2019
With a new year upon us, we’re looking forward to all of the exciting things Intelligent Virtual Assistants can bring to the customer care table to see what 2019 has in store for the technology industry.
January 9, 2019
When it comes to customer care, it is possible to get the best of both worlds: automate the repetitive transactional piece of the claim with intelligent virtual assistants that provide a human-like experience while having a live agent involved in the process.
December 26, 2018
2018 was an exciting year for the customer care industry. To celebrate the year coming to a close, we’re taking a look back at some of the big trends for the year that we covered here on the Interactions blog.