Interactions Blog
3 Ways Humans and AI can Work Together
Humans and AI can be combined in many ways to achieve optimal performance results, depending on the unique needs of the industry and the company. Learn three ways that humans can work together with AI for the best customer experience in this blog.
What makes a successful CX conversation?
Human-like conversation refers to the intuitive speaking and progression of conversation that is needed for a smooth communication. In fact, even human agents can deliver unnatural and complicated conversations. Learn the best practices to incorporate true conversation in customer experience in this blog.
5 Complaints about Today’s Customer Service (and how Conversational AI can help)
Hear what consumers really think about today's customer service and tips on how Conversational AI can help!
How to Create a Patient-centric channel deployment
Patients today are involved in their healthcare journeys more than ever before. In this blog, learn best practices that healthcare organizations can focus on to reach an optimized and patient-centric channel approach.
The Consequences for Collections Post Pandemic Relief
How can Collection agencies turn up their efforts while remaining respectful of what is truly an unprecedented situation? Learn about the potential solutions to challenges facing the collections industry in this blog.
Omnichannel is Non-negotiable
The new dawn of CX requires not just voice or text, but both options working in harmony together. Learn how brands can deploy a cohesive channel strategy in this blog.
4 simple ways companies have embraced digital to increase customer satisfaction
What does digital transformation really mean? In this blog, explore 4 familiar examples of how different industries have embraced digital transformations to help understand the concept.
Conversational AI and Banking
As we shift into this new age of customer technology, banks who implement Conversational AI with systems that can incorporate both secure and accessible experiences, without compromising on compliance and regulation or the quality of the self-service interaction will stand out from the rest.
The key to building customer loyalty? Conversation
When customers feel trust with a brand, they are more likely to stick around. Building trust requires genuine conversation and connection with the customer. Learn what makes a good customer conversation, and how it improves customer experience in this blog.
The top 6 things you need to know about CX
Read our short compilation of blogs to quickly catch up on the key topics in CX today!
Customer-Centric Digital Transformation for Insurers
What's the secret to transforming policyholder experience? Interactions IVA is designed and deployed for the unique needs and challenges specific for insurers and policyholders.
Common Band-aids for CX (and why they don’t hold up)
From upbeat on hold music to redirecting customers to the website, companies are trying to find ways to make waiting on hold more enjoyable. But is it really working?
Customer Care Today: The top 4 things consumers want you to know
Our recent survey showed that 92% of consumers believe that today’s customer service needs improvement. Brands have a big opportunity to make excellent customer service a key differentiator. Learn what customers really want from customer experience in this blog.
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