Interactions Blog

Read expert predictions about how AI and customer experience will evolve in 2022.

This week, the white house released an Executive Order to improve customer experience across government institutions. See our thoughts in this blog.

Cultivating conversational interactions  is key to delivering experiences that meet expectations.But what is needed to actually make an interaction conversational? Learn more in this blog.

Are the banking trends that started during the pandemic temporary, or are they here to stay? See which trends you should continue to focus on in 2022 in this blog.

The times may appear tough for those in the collections industry, but Conversational AI can automate your contact center to help you thrive in the midst of both the hiring and regulatory pinch. Learn how in our blog.

We recently sat down with our new Chief Technology Officer, Anoop Tripathi, to ask his thoughts on the current state of AI in customer experience, where the industry is going, and what to expect from Interactions in the coming years.

Usability testing can bring major benefits to organizations who are implementing Conversational AI applications. By soliciting feedback from the people who will use the system, organizations can increase trust, minimize frustration, and boost willingness to use self-service. Learn more in our blog.

Conversational AI vendors have begun to market self-service as a catch-all phrase. Learn what characteristics are needed to be present for true self-service versus simple automation in this blog. 

Self-service delivers a myriad of benefits for the healthcare industry, like helping you meet high patient expectations while lowering operating expenses. Explore the benefits of self-scheduling appointment technology in healthcare in this blog.

Every conversation is built on cooperation, an unwritten contract about how we’ll work together to solve a problem using language. When we enter into a conversation, we accept responsibility for keeping the interaction on track and expect the same of our partner, whether they’re human or automated. Learn how the rules of conversation play a role in the quality of an automated customer experience interaction in this blog.

Human-like conversation refers to the intuitive speaking and progression of conversation that is needed for a smooth communication. In fact, even human agents can deliver unnatural and complicated conversations. Learn the best practices to incorporate true conversation in customer experience in this blog.

Hear what consumers really think about today's customer service and tips on how Conversational AI can help!