Interactions Blog
Insights from Frost & Sullivan: Optimizing Customer Experiences with Generative AI and Humans
At the heart of every customer-centric business lies the quintessential question: “How can we improve and optimize the customer experience?” Recently, we hosted a workshop and asked participants to work through the development of a transformation strategy. Here’s a summary of the workshop and the insights gleaned.
5 ways to know if your IVA is ready for Summer 2022
With an influx in summer travel, is your IVA ready to handle the volume spike?
When it comes to CX, Conversational AI is the only game in town
One bad customer experience can affect customer loyalty and your bottom line. So when it comes to technology that automates CX, you should place your bets on Conversational AI for the win.
Why CX should be a central part of any utility company’s business strategy
Energy prices are expected to rise by at least 50% in 2022, meaning companies are under more pressure than ever for utility providers to stand out from the competition and find ways to retain customers. Learn three methods of how to do this in our blog.
Creating A digital storefront through customer service
Approaching digital channels as a storefront can help a brand create effortless, productive experiences that eliminate frustration. Learn more in our blog.
It’s time for a change. How to improve customer experience with Conversational AI
Consumers don't want to waste time. Learn how Conversational AI can help consumers save time and businesses save money in our blog.
How is the labor shortage affecting your industry? (and how can Conversational AI help?)
The labor shortage is affecting every industry. Learn how brands can address common challenges in this blog.
What Does the Future Hold for Contact Centers?
The contact industry is ripe for change and the decades old model needs a transformation. Those who react will reap significant benefits and others will be left wondering what happened. Learn how businesses need to change to keep pace in this blog.
Omnichannel is over- It's Optichannel's time to shine
Omnichannel didn't work out like many brands had hoped. Learn how optichannel delivers a better customer experience in our blog.
Q&A with Cathal McCarthy, Interactions President
Learn about the President of Interactions, Cathal McCarthy and his viewpoint about customer experience, digital transformation, and more.
5 things that are hurting your customer experience (that you think are helping)
Companies are still having trouble using customer experience as a true differentiator. Learn the 5 mistakes that are hurting your customer experience (that you think are helping) in this blog.
5 Reasons Your Digital Transformation is Not Moving Fast Enough
Many brands are now stopping to evaluate why their digital transformation is not progressing as fast as they wanted. Learn 5 reasons digital transformation in your contact center may not be achieving the goals you set in this blog.
Self-scheduling can Reduce Patient Leakage and Improve Patient Experience
The revenue impact of patient leakage on health systems can be detrimental. The good news is that self-service scheduling technology can help. Learn more in our blog.
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