Interactions Blog

3 Ways Humans and AI can Work Together

Humans and AI can be combined in many ways to achieve optimal performance results, depending on the unique needs of the industry and the company. Learn three ways that humans can work together with AI for the best customer experience in this blog.
Megan Haas May 6, 2021 | 5 min read
Latest
Odin: Machine Learning Operations at Scale

Introducing Odin: Machine Learning Operations at Scale

Learn about Odin, our open-source lightweight framework for automating machine learning workflows.
Dan Pressel December 15, 2020 | 3 min read
CIO AI

A CIO’s Role in Disruptive Technologies

Embarking on a digital transformation journey is no easy feat. CIOs best understand the complexity of legacy technologies, the transformation of business outcomes, and modernization current customer experience channels, and therefore have a key role in improving CX for their organizations.
McCall Peltier December 10, 2020 | 6 min read
Outdated Call Center Tech

IVA, IVR, Chatbot, DTMF? What’s the difference?

Without a proper automation system in place, customers will have frustrating experiences that lead to lost business. Learn about the different types of automation and which is best for your business in our blog.
Megan Haas December 3, 2020 | 4 min read
2020 Holiday CX Trends

2020 Holiday CX Trends

This holiday season is unlike anything we had ever imagined. COVID-19 has changed everything that signifies the holidays - the gatherings, the travel, and well, the shopping! Retailers around the country are gearing up for the most important time of the year while maintaining the safety of their customers and employees. Learn about the CX trends that will influence this year's holiday shopping in this blog.
Interactions November 19, 2020 | 4 min read
What can an IVA do for you?

What can an IVA do for you?

Outdated and Inefficient technologies, like IVRs and chatbots, don't provide the level of customer experience that consumers demand. Learn how an IVA can deliver quick, convenient, and top-notch service to consumers in our blog.
Megan Haas November 13, 2020 | 5 min read
Transform RCM

3 ways Conversational AI will Transform Revenue Cycle Management

How can RCMs implement a strategy that improves agent experience, ensures patients are met with empathetic and kind experiences, and reduces the cost to collect? The answer lies with transformative technology--a Virtual Collection Agent (VCA). Learn more in this blog.
Erin Stewart November 5, 2020 | 5 min read
Old School Etiquette

5 Ways Old School Etiquette Applies to Modern Customer Care

Does old school etiquette apply to modern customer care? More than you may think! Learn 5 ways that good manners can elevate customer experience in our blog.
Kate O'Connell October 29, 2020 | 5 min read
Moving to Virtual Office

“Moving” In to Our Virtual Office: How to Make Permanent WFH A Success

Like most companies, ours went entirely remote in March. But unlike many, we already know that we won’t be going back. Learn how we've made a successful shift to working from home in this blog.
Mary Clermont October 21, 2020 | 5 min read
Insurance Conversational AI

Four Ways Insurers Can Improve CX for Market Differentiation

In recent years, the insurance sector has experienced an uprise in disruptive innovation. Learn how Conversational AI can improve customer experience and lower operating costs for insurers to stand out from competition.
Victoria Lander October 15, 2020 | 5 min read
Wholistic AI

4 ways to avoid a disjointed customer journey

A disjointed customer journey can have grave impacts on sales and customer retention. Learn four ways to avoid a disjointed customer journey in this blog.
Megan Haas October 8, 2020 | 5 min read
CFO - Cost / Value

Investing in CX: A CFOs Guide to Automation

A CFO plays a big role in financing a Conversational AI solution, but did you know they can also reap major benefits? Learn the impact that Conversational AI can have on a company's finances in this blog.
McCall Peltier October 1, 2020 | 4 min read
In Pursuit of Optimality

In pursuit of optimality

Backed by two and a half decades of data-driven technological advancements, AI is now permeating all layers of society. Learn about the evolution in this blog.
Srinivas Bangalore September 24, 2020 | 10 min read

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