Humans and AI can be combined in many ways to achieve optimal performance results, depending on the unique needs of the industry and the company. Learn three ways that humans can work together with AI for the best customer experience in this blog.
The chief technology officer (CTO) is often the driving force behind digital transformation. Learn how they can support the implementation and ultimate success of Conversational AI applications for transformative customer experience.
What we’re seeing today—the false notion that AI is a one size fits all, comprehensive solution—is not new. In fact, it underscores a longstanding fallacy in the business world: that developing a “core competency” around AI will lead to success. Now more than ever, it’s clear to me that the most productive approach to AI starts with three critical steps.
The utility sector has lagged behind other industries in making digital engagement a high priority. However, it’s vital for contact centers to scale to meet increased demand and be more responsive to customer needs. Learn how utility providers can use Conversational AI to help scale their contact center operations in this blog.
Businesses using Conversational AI applications like virtual assistants are experiencing a new benefit: improved agent experience. Read more about how live agents and virtual assistants are better together in our blog.
Being put on hold has always been frustrating, but with the increase of online shopping and digital transformation due to the pandemic, wait times are now even more unbearable. Learn about this shift in customer perception and how your business can solve this issue in our blog.