Interactions Blog

3 Ways Humans and AI can Work Together

Humans and AI can be combined in many ways to achieve optimal performance results, depending on the unique needs of the industry and the company. Learn three ways that humans can work together with AI for the best customer experience in this blog.
Megan Haas May 6, 2021 | 5 min read
Challenges Logistics IVA

Three Challenges Logistics Providers Face and How Conversational AI Can Help

The logistics and transportation industry is facing new challenges due to increased customer expectations. Learn how Conversational AI can help providers keep pace in this new age.
Victoria Lander September 18, 2020 | 4 min read
The Way We Shop Has Changed

The Way We Shop Has Changed

The retail industry is facing many changes due to the pandemic, but superior customer experience continues to differentiate brands above their competition. Learn more in our blog.
Phil Fougere September 10, 2020 | 5 min read
CTOs Guide to IVA

A CTO’s Guide to Conversational AI

The chief technology officer (CTO) is often the driving force behind digital transformation. Learn how they can support the implementation and ultimate success of Conversational AI applications for transformative customer experience.
McCall Peltier September 3, 2020 | 6 min read
Customer Journey Map in New Normal

How to improve CX in the new normal

The pandemic didn’t create a lot of customer experience problems, it just heightened them. Learn how to evaluate customer pain points in the new normal to meet customers where they are.
Megan Haas August 27, 2020 | 4 min read
CMO Conversational AI

A CMO's guide to improving CX

A CMO has an extremely important role when evaluating and implementing a Conversational AI solution. Learn our top tips for how CMOs can help elevate CX with an IVA in our blog.
McCall Peltier August 20, 2020 | 6 min read
Spectrum of Care

Live Agents and Virtual Agents: The Spectrum of Care

Which level of automation is best? Learn about the three transaction types and how to maximize customer experience and minimize costs in our blog.
Megan Haas August 13, 2020 | 4 min read
What the pandemic clarifies about AI

What the Pandemic Clarifies About AI in Business

What we’re seeing today—the false notion that AI is a one size fits all, comprehensive solution—is not new. In fact, it underscores a longstanding fallacy in the business world: that developing a “core competency” around AI will lead to success. Now more than ever, it’s clear to me that the most productive approach to AI starts with three critical steps.
Mike Iacobucci August 5, 2020 | 5 min read
Utility Provider Conversational AI

The Power of Voice for Utility Providers

The utility sector has lagged behind other industries in making digital engagement a high priority. However, it’s vital for contact centers to scale to meet increased demand and be more responsive to customer needs. Learn how utility providers can use Conversational AI to help scale their contact center operations in this blog.
Phil Fougere July 29, 2020 | 4 min read
Virtual Collection Agent for ARM

Introducing Interactions Virtual Collection Agent

The collections industry is ready for disruption. Learn how our Virtual Collection Agent can help in this blog.
Interactions July 22, 2020 | 4 min read
Agent and IVAs: Better Together

Live Agents and Virtual Assistants: Better Together

Businesses using Conversational AI applications like virtual assistants are experiencing a new benefit: improved agent experience. Read more about how live agents and virtual assistants are better together in our blog.
Kate O'Connell July 9, 2020 | 5 min read
Thriving Amidst Rapid Change

Thriving Amidst Rapid Change: Conversational AI and Collections

The collections industry is facing challenges due to the pandemic. Learn how Conversational AI could be the answer in our blog.
McCall Peltier July 2, 2020 | 5 min read
Hold Times

Hold times are unacceptable - now more than ever

Being put on hold has always been frustrating, but with the increase of online shopping and digital transformation due to the pandemic, wait times are now even more unbearable. Learn about this shift in customer perception and how your business can solve this issue in our blog.
Interactions June 25, 2020 | 4 min read

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