Interactions Blog

Crafting Craveable Customer Experiences

In today’s dynamic landscape of customer service and contact center experience, where every interaction counts, businesses must strive to not just meet but exceed customer expectations. At Interactions LLC, our goal is to make every interaction ‘craveable’ for your customers.
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Lindsey Andrews May 15, 2024 | 5 min read
Latest
5 things hurting CX

5 things that are hurting your customer experience (that you think are helping)

Companies are still having trouble using customer experience as a true differentiator. Learn the 5 mistakes that are hurting your customer experience (that you think are helping) in this blog.
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Interactions April 1, 2022 | 4 min read
5 Reasons Your DX is Not Moving Fast Enough

5 Reasons Your Digital Transformation is Not Moving Fast Enough

Many brands are now stopping to evaluate why their digital transformation is not progressing as fast as they wanted. Learn 5 reasons digital transformation in your contact center may not be achieving the goals you set in this blog.
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Interactions March 24, 2022 | 5 min read
Self-scheduling

Self-scheduling can Reduce Patient Leakage and Improve Patient Experience

The revenue impact of patient leakage on health systems can be detrimental. The good news is that self-service scheduling technology can help. Learn more in our blog.
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Interactions March 18, 2022 | 3 min read
Customer Experience vs Customer Service

Customer experience versus customer service: what’s the difference?

What's the difference between the terms customer service and customer experience? What about customer journey? Learn how understanding the difference between these terms can ensure that contact center technology is successful.
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Interactions March 11, 2022 | 4 min read
Why is customer service getting worse?

Why is customer service getting worse?

Even though technology is improving, customer experience seems to be getting worse. Why is this happening and how can brands use technology to actually improve their CX? Find our in our blog.
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Interactions February 25, 2022 | 4 min read
4 Tips for Keeping it Simple in Customer Service

4 Tips for Keeping it Simple in Customer Service

Providing customers with the easiest way to get things done can not only keep your customer happy, but can also keep business processes streamlined. Learn how simplicity plays a role in a better customer experience in this blog.
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Interactions February 18, 2022 | 5 min read
If you can’t do voice, you can’t do omnichannel

If you can’t do voice, you can’t do omnichannel

The promise of omnichannel–a seamless integration of automated self-service across digital and voice channels– had us believing that customers could call a business, pause the conversation, and then pick up the same conversation without losing context through texting. In reality, there are only a handful of companies who have achieved this. Why? They aren’t optimized for voice. Learn more in this blog.
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Interactions February 10, 2022 | 4 min read
What’s holding back the contact center from DX?

What’s holding back the contact center from digital transformation?

Even with more advanced technologies, we are still seeing contact centers stuck in the same outdated model resulting in long waits, multiple transfers, and unproductive conversations. Learn what's holding contact centers back from evolving in our blog.
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Interactions February 4, 2022 | 4 min read
Virtual Assistants

5 Ways a Virtual Assistant Supports a VIP Experience Every Time

One out of three people will leave a brand after just one bad service interaction. How can your brand treat all customers like VIP's so this doesn't happen? Read our latest blog to find out.
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Interactions January 27, 2022 | 4 min read
Brand Reputation in Collections

How AI Can Help Overcome Hurdles and Help Brand Reputation in Collections

Learn how AI technology can be used in the collections industry as a to ensure a higher standard of care in this blog.
Lynn Reynolds
Lynn Reynolds January 20, 2022 | 4 min read
Banking Customer Loyalty

The importance of customer loyalty in banking and four ways to build it

What can you do to increase loyalty towards your bank? Stemming the hidden defections requires banks to develop more appealing core products and propositions, along with seamless digital operations that resolve a customer’s need the first time. Read this blog to learn more.
Jak Katterfield
Jak Katterfield January 13, 2022 | 4 min read
AI in Customer Experience 2022: Predictions

AI in Customer Experience 2022: Predictions

Read expert predictions about how AI and customer experience will evolve in 2022.
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Interactions January 6, 2022 | 5 min read

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