Interactions Blog

Patients today are involved in their healthcare journeys more than ever before. In this blog, learn best practices that healthcare organizations can focus on to reach an optimized and patient-centric channel approach.

How can Collection agencies turn up their efforts while remaining respectful of what is truly an unprecedented situation? Learn about the potential solutions to challenges facing the collections industry in this blog.

The new dawn of CX requires not just voice or text, but both options working in harmony together. Learn how brands can deploy a cohesive channel strategy in this blog.

What does digital transformation really mean? In this blog, explore 4 familiar examples of how different industries have embraced digital transformations to help understand the concept.

As we shift into this new age of customer technology, banks who implement Conversational AI with systems that can incorporate both secure and accessible experiences, without compromising on compliance and regulation or the quality of the self-service interaction will stand out from the rest.

When customers feel trust with a brand, they are more likely to stick around. Building trust requires genuine conversation and connection with the customer. Learn what makes a good customer conversation, and how it improves customer experience in this blog.

Read our short compilation of blogs to quickly catch up on the key topics in CX today!

What's the secret to transforming policyholder experience? Interactions IVA is designed and deployed for the unique needs and challenges specific for insurers and policyholders. 

From upbeat on hold music to redirecting customers to the website, companies are trying to find ways to make waiting on hold more enjoyable. But is it really working?

Our recent survey showed that 92% of consumers believe that today’s customer service needs improvement. Brands have a big opportunity to make excellent customer service a key differentiator. Learn what customers really want from customer experience in this blog.

Complaints about poor customer service are at their highest levels since 2009. Instead of continuing to use Covid as an excuse, businesses should use this as an opportunity to invest and improve the customer experience to help stand out from competitors. Learn more in our blog.

Designing a Conversational AI application isn’t just about having advanced technology, but also an expertise around where that application should be used. Different industries, and even individual businesses within the same industry, may have drastically distinct use cases and requirements that require the technology to be adapted to their needs to ensure success. Learn 3 questions to help you choose the best use cases for your application in this blog.