Interactions Blog
Why Transparency, Not Perfection, Defines the Future of AI
We expect AI to be flawless, but perfection isn’t the measure of trust. This blog explores why transparency and ethical oversight matter more than error-free technology in building confidence in AI.
Interactions Raises $56 Million to Transform the Future of Customer Care
Revolution Growth, NewSpring Capital and Comcast Ventures lead investment to accelerate global growth and expand core AI technology Interactions LLC, a leader in speech and natural language technology solutions and the fastest growing company in customer care, today announced the completion of a $56 million funding round led by new investors Revolution Growth, NewSpring Capital and Comcast Ventures with additional funding from existing investors.
What is Machine Learning – and Why is it Important?
Lately, it seems that every time you open your browser or casually scroll through a news feed, someone is writing about machine learning and its impact on both humans and the advancement of artificial intelligence.
Interactions to Highlight Research on the Modern Customer Care Journey at Forrester CXNYC 2016
Join Senior Interactions Leadership to Learn How to Simplify and Improve Your Customer Experience with Innovative Automated Customer Care Solutions Interactions LLC, a leader in speech and natural language technology solutions, will host an interactive discussion at Forrester’s annual Customer Experience event, CXNYC, to be held June 21-22nd in New York City.
The Transformation of Customer Care in Health Insurance
It’s been six years since the Affordable Care Act (ACA) was signed into law and the impact on the health insurance market has been clear: the shift from employer-based health insurance to a market of individuals is in full swing.
The Rise of Intelligent Virtual Assistants
I recently presented at SpeechTEK 2016 and was very encouraged by the enthusiasm and momentum surrounding our industry. It’s clear that Artificial Intelligence (AI) technologies have finally come of age.
Can Conversational Virtual Assistants Offer a Better Way to Travel?
Recently, my family and I traveled from Boston to a vacation out West, leaving the cold, snowless city in search of sun and better skiing. We flew a national airline, rented a car, and stayed in a vacation rental home — all booked online. Mostly, it went fine.
Interactions Wins Another Stevie Award
Interactions has been presented with a Bronze Stevie® Award in the Most Innovative Tech Company of the Year category at the 13th Annual American Business Awards. The win marks Interactions’ fourth consecutive Stevie Award.
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