Interactions Blog

The Smart Path to AI Agents: Why Strategic Use Beats Splashy Hype

Discover how to strategically deploy AI agents in customer service to maximize impact and ROI in customer service and support.
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Interactions August 18, 2025 | 7 min read
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The Transformation of Customer Care in Health Insurance

It’s been six years since the Affordable Care Act (ACA) was signed into law and the impact on the health insurance market has been clear: the shift from employer-based health insurance to a market of individuals is in full swing.
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Interactions June 13, 2016 | 5 min read
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The Rise of Intelligent Virtual Assistants

I recently presented at SpeechTEK 2016 and was very encouraged by the enthusiasm and momentum surrounding our industry. It’s clear that Artificial Intelligence (AI) technologies have finally come of age.
Phil Gray
Phil Gray June 1, 2016 | 4 min read
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Can Conversational Virtual Assistants Offer a Better Way to Travel?

Recently, my family and I traveled from Boston to a vacation out West, leaving the cold, snowless city in search of sun and better skiing. We flew a national airline, rented a car, and stayed in a vacation rental home — all booked online. Mostly, it went fine.
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Interactions May 24, 2016 | 4 min read
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Interactions Wins Another Stevie Award

Interactions has been presented with a Bronze Stevie® Award in the Most Innovative Tech Company of the Year category at the 13th Annual American Business Awards. The win marks Interactions’ fourth consecutive Stevie Award.
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Interactions October 19, 2015 | 1 min read

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