Interactions Blog

Unlike many companies, we won’t be headed back to our physical office as the vaccine becomes more readily available. But we have rallied around the certainty that a company culture is carried by its people, not its office space. As we near the one-year anniversary of our transition to remote work, learn three key tenets that have fueled our virtual culture from our Chief People Officer, Mary Clermont.

Consumer habits have changed over the past year, especially around the use of digital channels. Follow these 4 steps to ensure you meet customer expectations post-pandemic.

Learn how Susan Hura, our new Director of Conversational Design Services, is designing Conversational AI to better meet the evolving needs of customers.

As brands are turning to digital investments to stay relevant, CEOs are placing Conversational AI at the center of their company’s transformation efforts. Learn the role that CEOs can play in digital transformation in this blog.

You’re not able to change the unpredictability of the weather, but you can ensure better days ahead for your customers and care team when outages do occur. Learn how utilities can future-proof their contact centers to ensure high-quality service even during volume spikes in this blog.

Learn the impact and challenges of different pronunciations on Conversational AI models in this blog.

Are your customer's feeling the love? Show your customers that you care by incorporating these 5 relationship-building best practices into your customer experience strategy.

Businesses will never go back to how they once operated before the pandemic, but will instead have to emerge in this new dual world, where some people are still maintaining the majority of their tasks digitally while others flock back to stores and human contact. Learn how businesses can prepare for supporting both digital and in-person volume in this blog.

Learn how Marie Kondo's minimalism approach can be applied to help declutter the customer journey and improve customer experience in this blog

Humans make mistakes, and so do machines. In recent years, the role of AI has become prominent in every aspect of our lives. We trust AI responses to make our decisions, but do we really know how reliable AI decisions are? Learn about the role of a confidence score in Conversational AI in this blog.

Digital transformation is about more than about just channel choice, but rather channel optimization. Learn about the opti-channel approach in our blog.

What will 2021 hold in store for customer experience and artificial intelligence? See the predictions from our experts in this blog.