Interactions Blog

3 Ways Humans and AI can Work Together

Humans and AI can be combined in many ways to achieve optimal performance results, depending on the unique needs of the industry and the company. Learn three ways that humans can work together with AI for the best customer experience in this blog.
Megan Haas May 6, 2021 | 5 min read
Old School Etiquette

5 Ways Old School Etiquette Applies to Modern Customer Care

Does old school etiquette apply to modern customer care? More than you may think! Learn 5 ways that good manners can elevate customer experience in our blog.
Kate O'Connell
Kate O'Connell October 29, 2020 | 5 min read
Moving to Virtual Office

“Moving” In to Our Virtual Office: How to Make Permanent WFH A Success

Like most companies, ours went entirely remote in March. But unlike many, we already know that we won’t be going back. Learn how we've made a successful shift to working from home in this blog.
Mary Clermont
Mary Clermont October 21, 2020 | 5 min read
Insurance Conversational AI

Four Ways Insurers Can Improve CX for Market Differentiation

In recent years, the insurance sector has experienced an uprise in disruptive innovation. Learn how Conversational AI can improve customer experience and lower operating costs for insurers to stand out from competition.
Victoria Lander
Victoria Lander October 15, 2020 | 5 min read
Wholistic AI

4 ways to avoid a disjointed customer journey

A disjointed customer journey can have grave impacts on sales and customer retention. Learn four ways to avoid a disjointed customer journey in this blog.
Megan Haas October 8, 2020 | 5 min read
CFO - Cost / Value

Investing in CX: A CFOs Guide to Automation

A CFO plays a big role in financing a Conversational AI solution, but did you know they can also reap major benefits? Learn the impact that Conversational AI can have on a company's finances in this blog.
McCall Peltier
McCall Peltier October 1, 2020 | 4 min read
In Pursuit of Optimality

In pursuit of optimality

Backed by two and a half decades of data-driven technological advancements, AI is now permeating all layers of society. Learn about the evolution in this blog.
Srinivas Bangalore
Srinivas Bangalore September 24, 2020 | 10 min read
Challenges Logistics IVA

Three Challenges Logistics Providers Face and How Conversational AI Can Help

The logistics and transportation industry is facing new challenges due to increased customer expectations. Learn how Conversational AI can help providers keep pace in this new age.
Victoria Lander
Victoria Lander September 18, 2020 | 4 min read
The Way We Shop Has Changed

The Way We Shop Has Changed

The retail industry is facing many changes due to the pandemic, but superior customer experience continues to differentiate brands above their competition. Learn more in our blog.
Phil Fougere
Phil Fougere September 10, 2020 | 5 min read
CTOs Guide to IVA

A CTO’s Guide to Conversational AI

The chief technology officer (CTO) is often the driving force behind digital transformation. Learn how they can support the implementation and ultimate success of Conversational AI applications for transformative customer experience.
McCall Peltier
McCall Peltier September 3, 2020 | 6 min read
Customer Journey Map in New Normal

How to improve CX in the new normal

The pandemic didn’t create a lot of customer experience problems, it just heightened them. Learn how to evaluate customer pain points in the new normal to meet customers where they are.
Megan Haas August 27, 2020 | 4 min read
CMO Conversational AI

A CMO's guide to improving CX

A CMO has an extremely important role when evaluating and implementing a Conversational AI solution. Learn our top tips for how CMOs can help elevate CX with an IVA in our blog.
McCall Peltier
McCall Peltier August 20, 2020 | 6 min read
Spectrum of Care

Live Agents and Virtual Agents: The Spectrum of Care

Which level of automation is best? Learn about the three transaction types and how to maximize customer experience and minimize costs in our blog.
Megan Haas August 13, 2020 | 4 min read

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