Interactions Blog

3 Ways Humans and AI can Work Together

Humans and AI can be combined in many ways to achieve optimal performance results, depending on the unique needs of the industry and the company. Learn three ways that humans can work together with AI for the best customer experience in this blog.
Megan Haas May 6, 2021 | 5 min read
Spark Joy on Customer Journey with DX

How to Spark Joy on the Customer Journey through Digital Transformation

Learn how Marie Kondo's minimalism approach can be applied to help declutter the customer journey and improve customer experience in this blog
Megan Haas January 28, 2021 | 4 min read
Confidence Score in Conversational AI

The Role of a Confidence Score in Conversational AI

Humans make mistakes, and so do machines. In recent years, the role of AI has become prominent in every aspect of our lives. We trust AI responses to make our decisions, but do we really know how reliable AI decisions are? Learn about the role of a confidence score in Conversational AI in this blog.
Mahnoosh Mehrabani January 21, 2021 | 5 min read
Opti-channel Digital Strategy

3 Considerations for an opti-channel digital transformation strategy

Digital transformation is about more than about just channel choice, but rather channel optimization. Learn about the opti-channel approach in our blog.
Megan Haas January 14, 2021 | 5 min read
Conversational AI & CX 2021 Predictions

2021 Predictions for Conversational AI and Customer Experience Automation

What will 2021 hold in store for customer experience and artificial intelligence? See the predictions from our experts in this blog.
Kate O'Connell January 7, 2021 | 6 min read
Odin: Machine Learning Operations at Scale

Introducing Odin: Machine Learning Operations at Scale

Learn about Odin, our open-source lightweight framework for automating machine learning workflows.
Dan Pressel December 15, 2020 | 3 min read

A CIO’s Role in Disruptive Technologies

Embarking on a digital transformation journey is no easy feat. CIOs best understand the complexity of legacy technologies, the transformation of business outcomes, and modernization current customer experience channels, and therefore have a key role in improving CX for their organizations.
McCall Peltier December 10, 2020 | 6 min read
Outdated Call Center Tech

IVA, IVR, Chatbot, DTMF? What’s the difference?

Without a proper automation system in place, customers will have frustrating experiences that lead to lost business. Learn about the different types of automation and which is best for your business in our blog.
Megan Haas December 3, 2020 | 4 min read
2020 Holiday CX Trends

2020 Holiday CX Trends

This holiday season is unlike anything we had ever imagined. COVID-19 has changed everything that signifies the holidays - the gatherings, the travel, and well, the shopping! Retailers around the country are gearing up for the most important time of the year while maintaining the safety of their customers and employees. Learn about the CX trends that will influence this year's holiday shopping in this blog.
Interactions November 19, 2020 | 4 min read
What can an IVA do for you?

What can an IVA do for you?

Outdated and Inefficient technologies, like IVRs and chatbots, don't provide the level of customer experience that consumers demand. Learn how an IVA can deliver quick, convenient, and top-notch service to consumers in our blog.
Megan Haas November 13, 2020 | 5 min read
Transform RCM

3 ways Conversational AI will Transform Revenue Cycle Management

How can RCMs implement a strategy that improves agent experience, ensures patients are met with empathetic and kind experiences, and reduces the cost to collect? The answer lies with transformative technology--a Virtual Collection Agent (VCA). Learn more in this blog.
Erin Stewart November 5, 2020 | 5 min read
Old School Etiquette

5 Ways Old School Etiquette Applies to Modern Customer Care

Does old school etiquette apply to modern customer care? More than you may think! Learn 5 ways that good manners can elevate customer experience in our blog.
Kate O'Connell October 29, 2020 | 5 min read
Moving to Virtual Office

“Moving” In to Our Virtual Office: How to Make Permanent WFH A Success

Like most companies, ours went entirely remote in March. But unlike many, we already know that we won’t be going back. Learn how we've made a successful shift to working from home in this blog.
Mary Clermont October 21, 2020 | 5 min read

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