Interactions Blog

Lauren Famiglietti
Lauren Famiglietti  |  Customer Care

Social Listening for Customer Care: 101

December 5, 2018 We all know the important role social media plays for both B2B and B2C companies. Aside from posting and engaging with followers, social media also allows for a behind-the-scenes look into what your customers are really thinking -- if you know where to look for it.
Tara Wildt
Tara Wildt  |  Customer Care

You’ve Been Doing Voice All Wrong

November 28, 2018 As brands continue to focus on improving the customer experience, incorporating automation into customer interactions is becoming more and more important. That’s why technologies such as chatbots and Intelligent Virtual Assistants (IVAs) continue to gain popularity.
Kate O'Connell
Kate O'Connell  |  Industry

4 Tips for Providing Speedy Customer Care This Holiday Season

November 21, 2018 How can retailers really impress during the holiday season? By providing efficient and speedy customer care Read our blog to learn 4 tips for making this happen.
Tara Wildt
Tara Wildt  |  Customer Care

Do Consumers Prefer Texting or Talking? 3 Takeaways from New Research

November 14, 2018 As customer care channels continue to evolve and expand, there’s been a lot of debate about which channels customers actually prefer to interact with brands. The issue of channel choice is often complicated and depends on factors such as the company consumers are trying to contact, and the complexity of the issue the consumer is trying to resolve.
Tara Wildt
Tara Wildt  |  Technology

3 Revenue-Driving Benefits of Conversational AI

November 7, 2018 Recent research shows that customers prefer to interact with conversational AI. While this information is interesting, it’s important to note that there are actual revenue-driving benefits of conversational AI.

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