Interactions Blog

Insights from Frost & Sullivan: Optimizing Customer Experiences with Generative AI and Humans

At the heart of every customer-centric business lies the quintessential question: “How can we improve and optimize the customer experience?” Recently, we hosted a workshop and asked participants to work through the development of a transformation strategy. Here’s a summary of the workshop and the insights gleaned.
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Lindsey Andrews April 19, 2024 | 4 min read
Latest
2023 Success

A Message from Mike

As we come to the close of another year, I want to take a moment to express my sincere gratitude to our customers, partners, and employees. We’ve made some incredible achievements this year, and it would have not been possible without your support.
Mike Iacobucci
Mike Iacobucci December 28, 2022 | 2 min read
Financial Stability with CX

How to achieve financial stability in a recession with CX agility

Learn about our best practices for achieving financial stability with CX agility to keep your business stable during a recession.
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Interactions November 21, 2022 | 3 min read
PCI Compliance in Call Center

Work-from-Anywhere (WFA) Is the New Reality; Investing in PCI Compliance in Your Contact-Center Is the Smartest Move of 2023

Over the last three years, Covid has transformed the contact-center industry into a work-from-anywhere (WFA) world. Millions of agents now work outside the traditional walls of a care center. Investing in contact center security can protect your customers, agent and business. Learn more in our blog.
Peter Mullen
Peter Mullen November 8, 2022 | 3 min read
AT&T Redaction

AT&T Works with Interactions to Help Deliver Highly Secure, Efficient Customer Experiences

Find out how AT&T uses Interactions industry-leading conversational AI to anticipate, redact, and protect personal information in real time to facilitate secure customer experiences.
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Interactions October 11, 2022 | 2 min read
Interactions and NVIDIA logos

Discussing NVIDIA Collaboration with our President, Cathal McCarthy

Learn more about our collaboration with NVIDIA from our President, Cathal McCarthy.
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Interactions September 22, 2022 | 5 min read
4 ways that enterprise virtual agents will evolve

4 ways that enterprise virtual agents will evolve

What does that future hold for enterprise intelligent assistants? See four things you can expect to see in our blog.
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Interactions August 29, 2022 | 3 min read
Recession is coming

If a recession is coming, is your contact center ready?

With the talks of a recession looming around us, there’s no better time for companies to future-proof their contact center for whatever may come our way this year (and beyond).  Learn how Conversational AI can help in this blog.
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Interactions July 22, 2022 | 3 min read
How Conversational AI Can Optimize Your Workforce

How Conversational AI Can Optimize Your Workforce

Learn 6 reasons that investing in Conversational AI applications can optimize contact center workforce.
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Interactions July 7, 2022 | 3 min read
4 Ways to Increase Customer Loyalty

Communication Service Providers: 4 ways to increase customer loyalty and retention with an IVA

Learn how the right IVA and CX partner can help you deliver an enhanced, enriched experience for CSP customers in our blog.
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Interactions June 24, 2022 | 3 min read
Put customers in control

Put customers in control. It’s what they want.

Learn four ways to keep customers feeling empowered for a better customer experience.
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Interactions June 17, 2022 | 4 min read
Conversational Self-service

What do consumers expect in a conversational self-service system?

There are many brands today that offer “conversational” automated systems. But, what do customers expect from this type of experience? We asked 1,100 U.S. consumers, ages 18+ about what characteristics are required for an automated system to be “conversational". Learn what we found in our blog.
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Interactions June 10, 2022 | 4 min read
5 ways to know if your IVA is ready for Summer 2022

5 ways to know if your IVA is ready for Summer 2022

With an influx in summer travel, is your IVA ready to handle the volume spike?
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Interactions June 2, 2022 | 3 min read

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