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Megan Haas  |  Customer Experience

Your Guide to the Customer Journey Map

June 5, 2019 As you've probably heard by now, customer experience is a big deal. Customer Journey Mapping is a vital tool to provide actionable insights on the customer journey that can help you transform customer experience for your company.
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Megan Haas  |  Customer Experience

3 Ways Conversational AI can help your Customers in an Urgent Travel Situation

May 22, 2019 We conducted a survey to look at customer preferences and tendencies when booking and managing travel, especially in urgent situations, and how Conversational AI and self-service can best support customers when these manic situations happen. The survey that we conducted had more than 1,700 participants that were either business or leisure travelers. See what we found.
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Megan Haas  |  Virtual Assistants

Can your chatbot answer these 7 questions?

May 15, 2019 Is your chatbot really conversational? We've put together the 7 questions you need to ask your chatbot to determine if it is delivering a customer experience that is effortless and productive for your customers.
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Megan Haas  |  Customer Experience

IVA - The Mother of all AI Customer Service Solutions

May 8, 2019 The average mother only has 17 minutes of “me time” during a day. Learn about the results from our recent survey on how you can deliver the customer experience that busy mothers prefer.
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Megan Haas  |  Virtual Assistants

IVR systems are dead. It’s time to consider a technology that delivers.

May 2, 2019 Learn about why IVR systems are outdated and ineffective in delivering positive customer experiences, and what you should consider when selecting a virtual assistant.

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