Interactions Blog

McCall Peltier
McCall Peltier  |  Industry

Thriving Amidst Rapid Change: Conversational AI and Collections

July 2, 2020 The collections industry is facing challenges due to the pandemic. Learn how Conversational AI could be the answer in our blog.
Priyanka Tiwari
Priyanka Tiwari  |  Customer Experience

Hold times are unacceptable - now more than ever

June 25, 2020 Being put on hold has always been frustrating, but with the increase of online shopping and digital transformation due to the pandemic, wait times are now even more unbearable. Learn about this shift in customer perception and how your business can solve this issue in our blog.
Megan Haas  |  Business Benefits

3 Ways to Improve Agent Experience with Technology

June 18, 2020 Conversational AI is known for improving customer experience, but did you know that it can also improve agent experience? Learn three ways that technology can help elevate agent value in our blog.
Interactions  |  Technology

The People Behind the Patents: A Q&A with our Researchers

June 11, 2020 We hear a lot about the impact of Conversational AI on companies and their customers. But there tends to be an air of mystery surrounding the making of Intelligent Virtual Assistants, or any AI-powered product for that matter. Learn about the people behind the patents in this blog.
Megan Haas  |  Virtual Assistants

How to evaluate a Conversational AI solution

June 4, 2020 Conversational AI applications are quickly growing in popularity. In order to have a successful solution, it's important to look at more than just the technology when evaluating the application.

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