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Tara Wildt
Tara Wildt  |  Customer Care, Technology

AI and the Customer Experience: 3 Situations Where Customers Prefer AI

October 3, 2018 These days, you can't turn on the news, listen to your favorite podcast or read an article without hearing about the latest and greatest developments in AI. But for many businesses, AI is more than hype -- it’s an important part of how they do business and connect with their customers. And in the world of customer care, getting AI right is a challenge many businesses will deal with for years to come.
Tara Wildt
Tara Wildt  |  Customer Care

3 Reasons To Invest in Omnichannel

September 26, 2018 We’ve talked a lot about omnichannel — what it is, how it differs from multichannel or cross-channel solutions, and how to tell if a solution is ‘true omnichannel’ or just hype. But from a company’s perspective, why is this so important, and what are the major reasons to invest in omnichannel? As many organizations look for new ways to integrate technology to improve processes or customer care, this is an important question to answer.
Lauren Famiglietti
Lauren Famiglietti  |  Customer Care

[Video]: Everything You Need to Know About Omnichannel

September 19, 2018 Omnichannel is an increasingly popular buzzword in the customer care industry. There are many vendors that claim to offer omnichannel solutions — but what does this really mean? In this short video, we sat down with Priyanka Tiwari, Senior Product Marketing Manager, to find out exactly what you need to know about omnichannel to make informed decisions.
Phil Gray
Phil Gray  |  Technology

AI Adds Value to the Customer Experience: 3 Use Cases

September 12, 2018 There is no shortage of use cases where AI adds value to the customer experience. Whether it’s increasing automation to improve efficiency or providing personalized customer experiences, AI has the potential to improve how customers interact with brands on a daily basis. But for companies looking to justify AI investments, it can be difficult to know where to start.
Tara Wildt
Tara Wildt  |  Technology

How Natural Language Processing Improves Customer Care

September 5, 2018 There are many who would say that Natural Language Processing is experiencing something of a revolution right now. Across various industries, a number of advances — including new machine learning technologies — are coming out that support further advancement of existing artificial intelligence technologies. But what is Natural Language Processing, and what is its potential impact on the customer care industry?

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