Interactions Blog

The Human Side of AI Still Matters (Now More Than Ever)

This blog explores how human expertise elevates AI performance, showing why great customer experiences rely on more than just technology. Readers will learn how thoughtful design, continuous optimization, and true partnership turn AI into a real business advantage.
Lindsey Throm
Lindsey Throm July 2, 2025 | 4 min read
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Interactions and Kyndryl Partner to Deliver Craveable IT Support Experiences

Interactions and Kyndryl Partner to Deliver Craveable IT Support Experiences

Together, Interactions and Kyndryl, the world’s largest IT infrastructure services provider, are announcing the availability of Kyndryl Interactive AI for Service Desk, a dynamic IT support service that blends Artificial Intelligence (AI) with human expertise to deliver a hyper personalized interactive IT support experience.
Lindsey Throm
Lindsey Throm May 30, 2024 | 3 min read
Navigating the IVA Landscape with Opus Research & Interactions: A Conversational Recap

Navigating the IVA Landscape with Opus Research & Interactions: A Conversational Recap

From making sure your customers are who they say they are, to ensuring you get a solid ROI, balancing automation with satisfaction, and Generative AI, Joe Kuhn, Solutions Architect at Interactions, has you covered. he covered it all. If you’re navigating the IVA landscape, keep these pointers in mind – and maybe keep Joe on speed dial!
Lindsey Throm
Lindsey Throm May 21, 2024 | 4 min read
Crafting Craveable Customer Experiences: Reinforcing the magic of advanced AI technology & unparalleled human understanding with Interactions LLC

Crafting Craveable Customer Experiences

In today’s dynamic landscape of customer service and contact center experience, where every interaction counts, businesses must strive to not just meet but exceed customer expectations. At Interactions LLC, our goal is to make every interaction ‘craveable’ for your customers.
Lindsey Throm
Lindsey Throm May 15, 2024 | 5 min read
From Data to Delight: Interactions Success in Customer Service Beyond Numbers

From Data to Delight: Interactions Success in Customer Service Beyond Numbers

Navigating AI may seem daunting at times, it’s what we do with AI that counts. Each successful interaction, every dollar saved, and every milestone achieved represents a step forward in the journey towards customer service excellence. Interactions continues to set the standard for excellence.
Lindsey Throm
Lindsey Throm May 6, 2024 | 5 min read
Crafting Memorable Moments: 5 Strategies for Elevating CX Interactions

Crafting Memorable Moments: 5 Strategies for Elevating CX Interactions

In today’s busy, crowded world, good experiences drive loyalty. And with an endless variety of choices and never enough time, consumers will quickly move on if a business doesn’t provide frictionless, memorable, respectful, and — above all — human-centered customer service experiences.
Lindsey Throm
Lindsey Throm April 26, 2024 | 5 min read
Insights from Frost & Sullivan: Optimizing Customer Experiences with Generative AI and Humans

Insights from Frost & Sullivan: Optimizing Customer Experiences with Generative AI and Humans

At the heart of every customer-centric business lies the quintessential question: “How can we improve and optimize the customer experience?” Recently, we hosted a workshop and asked participants to work through the development of a transformation strategy. Here’s a summary of the workshop and the insights gleaned.
Lindsey Throm
Lindsey Throm April 19, 2024 | 4 min read
When Good Isn’t Enough: Developing Customer Care that Exceeds Expectations

When Good Isn’t Enough: Developing Customer Care that Exceeds Expectations

The future is crystal clear. In a world of high demands and countless inquiries, meeting consumer expectations isn't just a goal; it's a commitment.
Lindsey Throm
Lindsey Throm April 8, 2024 | 6 min read
Quick Wins or Slow Burners: The Pursuit of CX Excellence

Quick Wins or Slow Burners: The Pursuit of CX Excellence

Is it possible to navigate the strategic crossroads between pursuing quick wins and aiming for game-changing nirvana in CX?
Lindsey Throm
Lindsey Throm March 28, 2024 | 5 min read
Conversational AI Cliffs Notes

Conversational AI in CX: The Cliffs Notes Edition

Conversational AI is complicated. We broke it down for you. Read the cliff notes of Conversational AI technology in this blog.
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Interactions February 22, 2024 | 7 min read
Q&A with Vistra Energy and Evergy

Q&A with Vistra Energy and Evergy

Curious how players in the utility space see CX, conversational AI, and future planning with IVA and CCaaS? Read this Q&A with Vistra Energy and Evergy.
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Interactions September 19, 2023 | 5 min read

Interactions IVA: taking the dread out of contacting customer service

Customer service tools have advanced in recent years, and AI personal assistants are accelerating the change. Click to learn more!
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Interactions September 8, 2023 | 8 min read
Harness Power

Harnessing the Power of CX Technology and Human Interaction in Customer Service

To determine consumer sentiment about using CX technology, Interactions surveyed 1,000 consumers in the United States in March 2023. Learn more!
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Interactions June 29, 2023 | 2 min read

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