Blog
Interactions Blog
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Virtual Assistants
Sorry, do I know you? The role of personalization and context in virtual assistants
April 23, 2020
Learn how virtual assistants powered by Conversational AI can leverage personalization for better customer experience.
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Intelligent Virtual Assistant
Why an IVA will be your #1 employee
April 17, 2020
Intelligent Virtual Assistants have the capability to be your very best agent. They can handle unlimited volume while still satisfying customers, personalize while maintaining consistency, and IVAs continue to improve over time. Learn more in our blog.
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Business Benefits
5 Tips for Successful Business Continuity Planning for Contact Centers
April 9, 2020
During unpredictable emergencies, contact centers can take a hard hit. Learn what to include in your Contact Center BCP to make emergencies easier to handle.
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Technology
Understanding Conversational AI Technology
April 2, 2020
Conversational AI is enabling business and customer communication like never before. Learn about the basics of Conversational AI, including what it is and how it works, so you can better understand how it can work for your business.
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Technology
The Emotional Side of Customer Care (and how AI can help)
March 26, 2020
Emotion detection can recognize a customer's emotional state, enabling virtual and live agents to better serve the customers. Learn more about Emotion detection and how it can help your business in this blog.
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