Interactions Blog

Megan Haas  |  Virtual Assistants

Finding the Perfect Vendor

September 5, 2019 There are a lot of considerations when investing in Conversational AI technology for customer care. Choosing the perfect vendor is key to finding a solution that will yield success. Read our blog to see our top three things to look for in an AI vendor.
Megan Haas  |  Customer Experience

The IVA Checklist for CX Blackbelts

August 27, 2019 What is needed to create an IVA that delivers an ideal customer experience? Learn how technology, features, and design can all play a role.
McCall Peltier
McCall Peltier  |  Industry

Give Customers Control of their Finances with an IVA

August 22, 2019 When implementing an AI application for banking customers, it's important to do so in a way that puts the customer first. Read our blog to learn what features and design elements need to be present in order to deploy an IVA that gives customers true control over their finances.
Megan Haas  |  Uncategorized

Conversational AI: Best Practices in Customer Service

August 15, 2019 Learn what the best practices for customer service are when using a Conversational AI application.
Megan Haas  |  Industry

Deliver a First-Class Experience with Conversational AI

August 7, 2019 We can’t expect to give every customer a first-class experience on the plane, but it’s completely possible on the phone. Making your customers feel valued  can go a long to create trusted relationships that result in loyal customers. Read our blog to see how.

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