Interactions Blog

3 Ways Humans and AI can Work Together

Humans and AI can be combined in many ways to achieve optimal performance results, depending on the unique needs of the industry and the company. Learn three ways that humans can work together with AI for the best customer experience in this blog.
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Megan Haas May 6, 2021 | 5 min read
Latest
White House Exec Order

With liberty and great CX for all: How the White House's new order is a CX game changer

This week, the white house released an Executive Order to improve customer experience across government institutions. See our thoughts in this blog.
Jim Freeze
Jim Freeze December 16, 2021 | 4 min read
What Counts as Conversational?

What Counts as Conversational?

Cultivating conversational interactions  is key to delivering experiences that meet expectations.But what is needed to actually make an interaction conversational? Learn more in this blog.
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Interactions December 9, 2021 | 6 min read
3 CX Trends for 2022

Top 3 CX trends banks need to be aware of in 2022

Are the banking trends that started during the pandemic temporary, or are they here to stay? See which trends you should continue to focus on in 2022 in this blog.
Jak Katterfield
Jak Katterfield December 2, 2021 | 4 min read
Great Resignation

The Great Resignation, Increased Regulations and a Simple Equation for More Efficient, Compliant Collections

The times may appear tough for those in the collections industry, but Conversational AI can automate your contact center to help you thrive in the midst of both the hiring and regulatory pinch. Learn how in our blog.
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Interactions November 23, 2021 | 5 min read
AI First Approach

Q&A with Interactions CTO, Anoop Tripathi

We recently sat down with our new Chief Technology Officer, Anoop Tripathi, to ask his thoughts on the current state of AI in customer experience, where the industry is going, and what to expect from Interactions in the coming years.
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Interactions November 19, 2021 | 5 min read
Usability Testting

The Power of Usability Testing

Usability testing can bring major benefits to organizations who are implementing Conversational AI applications. By soliciting feedback from the people who will use the system, organizations can increase trust, minimize frustration, and boost willingness to use self-service. Learn more in our blog.
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Interactions November 11, 2021 | 5 min read
Real Self Service

What does self-service really mean?

Conversational AI vendors have begun to market self-service as a catch-all phrase. Learn what characteristics are needed to be present for true self-service versus simple automation in this blog. 
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Megan Haas November 4, 2021 | 3 min read
Empower Your Patients

3 reasons to empower your patients with self-scheduling appointment technology

Self-service delivers a myriad of benefits for the healthcare industry, like helping you meet high patient expectations while lowering operating expenses. Explore the benefits of self-scheduling appointment technology in healthcare in this blog.
Nora Flynn
Nora Flynn October 28, 2021 | 2 min read
Every Conversation is a Contract

Every Conversation is a Contract

Every conversation is built on cooperation, an unwritten contract about how we’ll work together to solve a problem using language. When we enter into a conversation, we accept responsibility for keeping the interaction on track and expect the same of our partner, whether they’re human or automated. Learn how the rules of conversation play a role in the quality of an automated customer experience interaction in this blog.
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Interactions October 21, 2021 | 6 min read
Successful CX Conversation

What makes a successful CX conversation?

Human-like conversation refers to the intuitive speaking and progression of conversation that is needed for a smooth communication. In fact, even human agents can deliver unnatural and complicated conversations. Learn the best practices to incorporate true conversation in customer experience in this blog.
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Megan Haas October 15, 2021 | 5 min read
5 Things About Customer Service Today

5 Complaints about Today’s Customer Service (and how Conversational AI can help)

Hear what consumers really think about today's customer service and tips on how Conversational AI can help!
Kate O'Connell
Kate O'Connell October 7, 2021 | 5 min read
Patient-centric channel deployment

How to Create a Patient-centric channel deployment

Patients today are involved in their healthcare journeys more than ever before. In this blog, learn best practices that healthcare organizations can focus on to reach an optimized and patient-centric channel approach.
Nora Flynn
Nora Flynn September 30, 2021 | 3 min read

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