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Interactions Blog

Phil Fougere
Phil Fougere  |  Industry

The Way We Shop Has Changed

September 10, 2020 The retail industry is facing many changes due to the pandemic, but superior customer experience continues to differentiate brands above their competition. Learn more in our blog.
McCall Peltier
McCall Peltier  |  Virtual Assistants

A CTO’s Guide to Conversational AI

September 3, 2020 The chief technology officer (CTO) is often the driving force behind digital transformation. Learn how they can support the implementation and ultimate success of Conversational AI applications for transformative customer experience.
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Megan Haas  |  Customer Experience

How to improve CX in the new normal

August 27, 2020 The pandemic didn’t create a lot of customer experience problems, it just heightened them. Learn how to evaluate customer pain points in the new normal to meet customers where they are.
McCall Peltier
McCall Peltier  |  Intelligent Virtual Assistant

A CMO's guide to improving CX

August 20, 2020 A CMO has an extremely important role when evaluating and implementing a Conversational AI solution. Learn our top tips for how CMOs can help elevate CX with an IVA in our blog.
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Megan Haas  |  Virtual Assistants

Live Agents and Virtual Agents: The Spectrum of Care

August 13, 2020 Which level of automation is best? Learn about the three transaction types and how to maximize customer experience and minimize costs in our blog.

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