Interactions Blog

The Not-So-Secret Ingredient for Achieving 97% IVA Intent Accuracy

In the world of Intelligent Virtual Assistants (IVAs), a 97% intent accuracy rate is remarkable — we won’t shy away from saying it. But what’s as important as touting this metric is explaining how we achieve it for our clients. Read the blog to find out.
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Lindsey Andrews June 5, 2024 | 6 min read
Latest
Inflation driving CX job cuts

Inflationary Pressures Are Driving CX Job Cuts — Automation Can Help Fill the Void

Inflation is a pervasive economic force that can significantly impact industries and job markets, including the customer experience. Click for more!
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Interactions March 6, 2023 | 2 min read
Cost Constraints

Cost Constraints Force Customers to Settle for Less-than-optimal CX

Cost constraints may lead some companies to prioritize downsizing measures over investing in customer experience (CX). Click to learn about optimal CX!
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Interactions March 2, 2023 | 3 min read
Autonomous Technology

The Role of Automation Technology in Customer Service

Automation technologies are increasingly important in improving customer service and offer a wide range of benefits. Learn about the challenges!
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Interactions February 28, 2023 | 2 min read
Telephone Preferred

Telephone Still Preferred Channel for Customer Service Interaction

The telephone is still a popular customer service and support channel, but unstructured voice communications present security risks and compliance challenges, particularly in a work-from-home (WFH) environment. Learn more in our blog.
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Interactions January 26, 2023 | 2 min read
Humans Top Risk

Humans: The #1 Risk for Contact Center Compliance

Humans remain the number one driver of the need for compliance and data breaches today, demonstrating that security is no longer just a technical challenge but a human one as well. Learn more in this blog.
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Interactions January 26, 2023 | 2 min read
Semantics patent

Extracting Natural Language Semantics From Speech Without the Use of Speech Recognition

Learn about our newest patent, Extracting Natural Language Semantics From Speech Without the Use of Speech Recognition.
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Interactions January 25, 2023 | 2 min read
Contact Center Compliance

2023 is the Year of Compliance. Is Your Contact Center Ready?

In order to protect sensitive customer data and maintain trust, these organizations must comply with the Payment Card Industry Data Security Standard (PCI-DSS), which includes strict standards for storing and handling credit card data. The only fool-poof way to solve this issue is with redaction. Learn more about redaction in this blog.
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Interactions January 23, 2023 | 2 min read
2023 Success

A Message from Mike

As we come to the close of another year, I want to take a moment to express my sincere gratitude to our customers, partners, and employees. We’ve made some incredible achievements this year, and it would have not been possible without your support.
Mike Iacobucci
Mike Iacobucci December 28, 2022 | 2 min read
Financial Stability with CX

How to achieve financial stability in a recession with CX agility

Learn about our best practices for achieving financial stability with CX agility to keep your business stable during a recession.
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Interactions November 21, 2022 | 3 min read
PCI Compliance in Call Center

Work-from-Anywhere (WFA) Is the New Reality; Investing in PCI Compliance in Your Contact-Center Is the Smartest Move of 2023

Over the last three years, Covid has transformed the contact-center industry into a work-from-anywhere (WFA) world. Millions of agents now work outside the traditional walls of a care center. Investing in contact center security can protect your customers, agent and business. Learn more in our blog.
Peter Mullen
Peter Mullen November 8, 2022 | 3 min read
AT&T Redaction

AT&T Works with Interactions to Help Deliver Highly Secure, Efficient Customer Experiences

Find out how AT&T uses Interactions industry-leading conversational AI to anticipate, redact, and protect personal information in real time to facilitate secure customer experiences.
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Interactions October 11, 2022 | 2 min read
Interactions and NVIDIA logos

Discussing NVIDIA Collaboration with our President, Cathal McCarthy

Learn more about our collaboration with NVIDIA from our President, Cathal McCarthy.
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Interactions September 22, 2022 | 5 min read

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