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Interactions Blog
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Virtual Assistants
Finding the Perfect Vendor
September 5, 2019
There are a lot of considerations when investing in Conversational AI technology for customer care. Choosing the perfect vendor is key to finding a solution that will yield success. Read our blog to see our top three things to look for in an AI vendor.
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Customer Experience
The IVA Checklist for CX Blackbelts
August 27, 2019
What is needed to create an IVA that delivers an ideal customer experience? Learn how technology, features, and design can all play a role.
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Industry
Give Customers Control of their Finances with an IVA
August 22, 2019
When implementing an AI application for banking customers, it's important to do so in a way that puts the customer first. Read our blog to learn what features and design elements need to be present in order to deploy an IVA that gives customers true control over their finances.
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Uncategorized
Conversational AI: Best Practices in Customer Service
August 15, 2019
Learn what the best practices for customer service are when using a Conversational AI application.
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Industry
Deliver a First-Class Experience with Conversational AI
August 7, 2019
We can’t expect to give every customer a first-class experience on the plane, but it’s completely possible on the phone. Making your customers feel valued can go a long to create trusted relationships that result in loyal customers. Read our blog to see how.
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