Interactions Blog

High Tech Demands High Touch: Balancing CX Automation with Human Interaction

Balancing automation with human interaction, companies can take advantage of bothincreased efficiency and empathetic service. Click for more!
Interactions March 20, 2023 | 2 min read
Conversational AI for CX

When it comes to CX, Conversational AI is the only game in town

One bad customer experience can affect customer loyalty and your bottom line. So when it comes to technology that automates CX, you should place your bets on Conversational AI for the win.
Interactions May 26, 2022 | 4 min read
Utility company CX

Why CX should be a central part of any utility company’s business strategy

Energy prices are expected to rise by at least 50% in 2022, meaning companies are under more pressure than ever for utility providers to stand out from the competition and find ways to retain customers. Learn three methods of how to do this in our blog.
Jak Katterfield
Jak Katterfield May 20, 2022 | 4 min read
Digital store front

Creating A digital storefront through customer service

Approaching digital channels as a storefront can help a brand create effortless, productive experiences that eliminate frustration. Learn more in our blog.
Interactions May 12, 2022 | 3 min read
Improve customer experience

It’s time for a change. How to improve customer experience with Conversational AI

Consumers don't want to waste time. Learn how Conversational AI can help consumers save time and businesses save money in our blog.
Interactions May 6, 2022 | 3 min read
Labor shortage

How is the labor shortage affecting your industry? (and how can Conversational AI help?)

The labor shortage is affecting every industry. Learn how brands can address common challenges in this blog.
Interactions April 29, 2022 | 4 min read
Future for contact centers

What Does the Future Hold for Contact Centers?

The contact industry is ripe for change and the decades old model needs a transformation. Those who react will reap significant benefits and others will be left wondering what happened. Learn how businesses need to change to keep pace in this blog.
Phil Gray
Phil Gray April 22, 2022 | 3 min read

Omnichannel is over- It's Optichannel's time to shine

Omnichannel didn't work out like many brands had hoped. Learn how optichannel delivers a better customer experience in our blog.
Interactions April 14, 2022 | 5 min read
Q&A with Cathal McCarthy

Q&A with Cathal McCarthy, Interactions President

Learn about the President of Interactions, Cathal McCarthy and his viewpoint about customer experience, digital transformation, and more.
Cathal McCarthy
Cathal McCarthy April 8, 2022 | 5 min read
5 things hurting CX

5 things that are hurting your customer experience (that you think are helping)

Companies are still having trouble using customer experience as a true differentiator. Learn the 5 mistakes that are hurting your customer experience (that you think are helping) in this blog.
Interactions April 1, 2022 | 4 min read
5 Reasons Your DX is Not Moving Fast Enough

5 Reasons Your Digital Transformation is Not Moving Fast Enough

Many brands are now stopping to evaluate why their digital transformation is not progressing as fast as they wanted. Learn 5 reasons digital transformation in your contact center may not be achieving the goals you set in this blog.
Interactions March 24, 2022 | 5 min read

Self-scheduling can Reduce Patient Leakage and Improve Patient Experience

The revenue impact of patient leakage on health systems can be detrimental. The good news is that self-service scheduling technology can help. Learn more in our blog.
Interactions March 18, 2022 | 3 min read
Customer Experience vs Customer Service

Customer experience versus customer service: what’s the difference?

What's the difference between the terms customer service and customer experience? What about customer journey? Learn how understanding the difference between these terms can ensure that contact center technology is successful.
Interactions March 11, 2022 | 4 min read

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