Interactions Blog
5 Common Customer Complaints Utility Companies Face (and How Conversational AI Can Solve Them)
This blog explores how conversational AI helps utilities reduce wait times, simplify service, and improve customer satisfaction by automating and personalizing support across channels.
Why an IVA Will Be Your #1 Employee
Intelligent Virtual Assistants have the capability to be your very best agent. They can handle unlimited volume while still satisfying customers, personalize while maintaining consistency, and IVAs continue to improve over time. Learn more in our blog.
What’s the Peak-End Rule and Why It Matters in CX?
The Peak-End Rule is a scientifically-backed rule that people only remember intense moments and the end of an experience. If people only recall these intense moments of an experience, what does that mean for companies focused on their customer’s experience? Learn more in our blog.
Delighting for Dollars… How Improving CX Increases Loyalty for Leading Retailers
To successfully gain loyalty in this day and age of endless choice and equally endless holiday sales, retailers are turning back the clock and focusing on improving service as a first step in improving customer experience (CX). Learn the best practices to build a successful CX in our blog.
Success-Based Pricing Model: What does it really mean?
Learn about the types of pricing models that are common for Conversational AI Vendors, and what you can infer about the different vendors based on the models they use.
Interactions Celebrates 15 Years
Learn where we started, how we've grown, and where we hope to be in this blog featuring a timeline of Interactions' most significant milestones.
The Customer is Always Right (And How Conversational AI Can Help)
How can Conversational AI support the notion that the customer is always right? Check out our blog on how AI can offer effortless customer interactions.
The IVA Checklist for CX Blackbelts
What is needed to create an IVA that delivers an ideal customer experience? Learn how technology, features, and design can all play a role.
Six Questions to ask your AI vendor in the Collections industry
If you're looking to implement AI and machine learning in your collections company, these six questions will guide you to find the right partner so that you will see measurable results at scale.
Your Guide to the Customer Journey Map
As you've probably heard by now, customer experience is a big deal. Customer journey mapping is a vital tool to provide actionable insights on the customer journey that can help you transform customer experience for your company.
IVR systems are dead. It’s time to consider a technology that delivers.
Learn about why IVR systems are outdated and ineffective in delivering positive customer experiences, and what you should consider when selecting a virtual assistant.
The Fact and Fiction of Chatbots: Expectation vs. Reality
A few years ago, chatbots were getting a lot of hype. But for some reason, your customers weren't impressed. We've compiled some real-life examples of what happens when chatbots don't live up to the expectation.
How CSPs Benefit from Modern Intelligent Virtual Assistants
Communication Service Providers (CSPs) are at the bottom of customer care ratings every year. And it’s no secret why -- customers are often very vocal about their displeasure. Here's how IVAs can help.
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