Blog

Interactions Blog

Lisa Michaud
Lisa Michaud  |  Virtual Assistants

Sorry, do I know you? The role of personalization and context in virtual assistants

April 23, 2020 Learn how virtual assistants powered by Conversational AI can leverage personalization for better customer experience.
McCall Peltier
McCall Peltier  |  Intelligent Virtual Assistant

Why an IVA will be your #1 employee

April 17, 2020 Intelligent Virtual Assistants have the capability to be your very best agent. They can handle unlimited volume while still satisfying customers, personalize while maintaining consistency, and IVAs continue to improve over time. Learn more in our blog.
Jessica Grupposo
Jessica Grupposo  |  Business Benefits

5 Tips for Successful Business Continuity Planning for Contact Centers

April 9, 2020 During unpredictable emergencies, contact centers can take a hard hit. Learn what to include in your Contact Center BCP to make emergencies easier to handle.
Avatar
Megan Haas  |  Technology

Understanding Conversational AI Technology

April 2, 2020 Conversational AI is enabling business and customer communication like never before. Learn about the basics of Conversational AI, including what it is and how it works, so you can better understand how it can work for your business.
McCall Peltier
McCall Peltier  |  Technology

The Emotional Side of Customer Care (and how AI can help)

March 26, 2020 Emotion detection can recognize a customer's emotional state, enabling virtual and live agents to better serve the customers. Learn more about Emotion detection and how it can help your business in this blog.

Browse Our Library >

Take a look at our latest resources

Learn More

Come See Us At An Event >

See where we'll be next

Learn More

Want to learn more? Let’s talk.