Interactions Blog

Discussing NVIDIA Collaboration with our President, Cathal McCarthy

Learn more about our collaboration with NVIDIA from our President, Cathal McCarthy.
Avatar
Interactions September 22, 2022 | 5 min read
Latest
Labor shortage

How is the labor shortage affecting your industry? (and how can Conversational AI help?)

The labor shortage is affecting every industry. Learn how brands can address common challenges in this blog.
Avatar
Megan Haas April 29, 2022 | 4 min read
Future for contact centers

What Does the Future Hold for Contact Centers?

The contact industry is ripe for change and the decades old model needs a transformation. Those who react will reap significant benefits and others will be left wondering what happened. Learn how businesses need to change to keep pace in this blog.
Phil Gray
Phil Gray April 22, 2022 | 3 min read
Optichannel

Omnichannel is over- It's Optichannel's time to shine

Omnichannel didn't work out like many brands had hoped. Learn how optichannel delivers a better customer experience in our blog.
McCall Peltier
McCall Peltier April 14, 2022 | 5 min read
Q&A with Cathal McCarthy

Q&A with Cathal McCarthy, Interactions President

Learn about the President of Interactions, Cathal McCarthy and his viewpoint about customer experience, digital transformation, and more.
Cathal McCarthy
Cathal McCarthy April 8, 2022 | 5 min read
5 things hurting CX

5 things that are hurting your customer experience (that you think are helping)

Companies are still having trouble using customer experience as a true differentiator. Learn the 5 mistakes that are hurting your customer experience (that you think are helping) in this blog.
Avatar
Megan Haas April 1, 2022 | 4 min read
5 Reasons Your DX is Not Moving Fast Enough

5 Reasons Your Digital Transformation is Not Moving Fast Enough

Many brands are now stopping to evaluate why their digital transformation is not progressing as fast as they wanted. Learn 5 reasons digital transformation in your contact center may not be achieving the goals you set in this blog.
Kate O'Connell
Kate O'Connell March 24, 2022 | 5 min read
Self-scheduling

Self-scheduling can Reduce Patient Leakage and Improve Patient Experience

The revenue impact of patient leakage on health systems can be detrimental. The good news is that self-service scheduling technology can help. Learn more in our blog.
Nora Flynn
Nora Flynn March 18, 2022 | 3 min read
Customer Experience vs Customer Service

Customer experience versus customer service: what’s the difference?

What's the difference between the terms customer service and customer experience? What about customer journey? Learn how understanding the difference between these terms can ensure that contact center technology is successful.
Avatar
Megan Haas March 11, 2022 | 4 min read
Why is customer service getting worse?

Why is customer service getting worse?

Even though technology is improving, customer experience seems to be getting worse. Why is this happening and how can brands use technology to actually improve their CX? Find our in our blog.
Avatar
Megan Haas February 25, 2022 | 4 min read
4 Tips for Keeping it Simple in Customer Service

4 Tips for Keeping it Simple in Customer Service

Providing customers with the easiest way to get things done can not only keep your customer happy, but can also keep business processes streamlined. Learn how simplicity plays a role in a better customer experience in this blog.
Kate O'Connell
Kate O'Connell February 18, 2022 | 5 min read
If you can’t do voice, you can’t do omnichannel

If you can’t do voice, you can’t do omnichannel

The promise of omnichannel–a seamless integration of automated self-service across digital and voice channels– had us believing that customers could call a business, pause the conversation, and then pick up the same conversation without losing context through texting. In reality, there are only a handful of companies who have achieved this. Why? They aren’t optimized for voice. Learn more in this blog.
Avatar
Megan Haas February 10, 2022 | 4 min read
What’s holding back the contact center from DX?

What’s holding back the contact center from digital transformation?

Even with more advanced technologies, we are still seeing contact centers stuck in the same outdated model resulting in long waits, multiple transfers, and unproductive conversations. Learn what's holding contact centers back from evolving in our blog.
Avatar
Megan Haas February 4, 2022 | 4 min read

Browse Our Library >

Take a look at our latest resources

Learn More

Come See Us At An Event >

See where we'll be next

Learn More

Want to learn more? Let’s talk.