Interactions Blog
Find Your Brand's Perfect Match: The Ultimate IVA Personality Quiz
Customer service has evolved. Today, customers expect seamless, personalized experiences across any channel, from phone calls to web chats, texts, and social media, all in a way that fits their lifestyle. But how can you ensure that the voice representing your brand truly connects with your customers? The answer lies in your brand’s IVA personality.
Harnessing the Power of CX Technology and Human Interaction in Customer Service
To determine consumer sentiment about using CX technology, Interactions surveyed 1,000 consumers in the United States in March 2023. Learn more!
4 Strategies for Cultivating a Customer-centric Culture in Your Organization
Here are four practical strategies to help your organization to cultivate a customer-centric culture. Build a customer-centric culture today!
The State of Customer Service Today: Addressing Consumer Frustration and Dissatisfaction
Most companies are falling short of meeting customer expectations, leading to widespread frustration and dissatisfaction. Click to learn more!
Unlocking the Untapped Potential of Customer Service for Business Growth
To capitalize on the hidden potential of customer service for business expansion, companies need to prioritize knowing customer needs. Learn more!
Embracing the Fusion of Authenticity, Trust, and Customer Loyalty
There is no question that customer trust drives brand loyalty, engagement, exclusivity, and building lasting customer relationships. Learn more!
Interactions Research Paper Highlights Trustera's Real-time PCI Data Redaction
Trustera: A Live Conversation Redaction System," is a research paper written by a team of Interactions research scientists. Click to learn more!
4 Ways to Navigate PCI Compliance for Remote Contact Center Agents
Protecting customer PCI data is always a risk for contact centers, regardless of whether agents work in-center or remotely. Click to learn more!
Why Companies Can't Treat Customer Experience Like a Transaction
Treating CX like a transaction is a mistake companies make that can affect customer loyalty and retention, revenue, and reputation. Learn more!
High Tech Demands High Touch: Balancing CX Automation with Human Interaction
Balancing automation with human interaction, companies can take advantage of bothincreased efficiency and empathetic service. Click for more!
Interactions Wins 2 Stevie Awards for Customer Service Technology Excellence
Interactions was awarded two Stevie Awards for outstanding use of technology and our partnership with NVIDIA. Click to learn about the awards!
Can 'Experience' in CX Survive without Humans?
As technology advances, so too does customer experience (CX). With the rise of automation,many businesses wonder if the human touch is still necessary.
Automation Can Support (But Not Replace) Human Customer Service Agents
CX professionals should not view automation as a replacement for customer serviceand support agents as humans can handle some tasks best. Learn more!
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