Interactions Blog

Mike Fuller
Mike Fuller  |  Industry

How the Insurance Industry Benefits from Partnerships Between Live Agents and IVAs

January 9, 2019 When it comes to customer care, it is possible to get the best of both worlds: automate the repetitive transactional piece of the claim with intelligent virtual assistants that provide a human-like experience while having a live agent involved in the process.
Jane Price
Jane Price  |  Intelligent Virtual Assistant

Why virtual assistants are not ‘one size fits all’

January 2, 2019 Brands need to put customers at the center of everything they do, and this includes creating customer-centric, AI-based virtual assistants to manage customer interactions.
Tara Wildt
Tara Wildt  |  Customer Care

Looking Back at 2018: Biggest Trends in Customer Care

December 26, 2018 2018 was an exciting year for the customer care industry. To celebrate the year coming to a close, we’re taking a look back at some of the big trends for the year that we covered here on the Interactions blog.
Priyanka Tiwari
Priyanka Tiwari  |  Customer Care

3 Rules of Call Deflection

December 19, 2018 As the providers of conversational customer care solutions, we sit at the cross-section of contact center executives, customer experience mavens, and the end customers. From our experience, call deflection helps improve customer experience when it follows 3 rules. Read our blog to find out what they are.
Tara Wildt
Tara Wildt  |  Intelligent Virtual Assistant

3 Customer Use Cases for Intelligent Virtual Assistants

December 12, 2018 At Interactions, we talk a lot about how Intelligent Virtual Assistants have real, tangible benefits for brands -- from increasing customer satisfaction, to reducing costs and improving overall efficiency. But you don’t have to take our word for it. Here are stories from three Interactions customers.

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