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Interactions  |  Intelligent Virtual Assistant

5 Ways Conversational AI Can Help Your Restaurant

March 6, 2019 Today, people are busier than ever, and eating out is just as common as eating in. With conversational AI, you can  let your customers order food and engage with your restaurant digitally while freeing up resources to focus on more crucial tasks.
Jim Freeze
Jim Freeze  |  Virtual Assistants

Why the Human Touch is Crucial to AI-Powered Virtual Assistants

February 27, 2019 We’ve talked in length about the reputation AI tends to have - overpowering and sometimes downright creepy. But, what’s not talked about enough is the fact that the importance of humans thrown into the mix can’t be understated. Without humans, every word uttered or typed has a certain emptiness to it, seeming – for lack of a better word – robotic.
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Interactions  |  Virtual Assistants

The Truth Behind Why Chatbots are Failing Customers

February 20, 2019 While the chatbot may be having its 15 minutes of fame, they’re definitely not as efficient as they’re hyped up to be. We’ve rounded up the top 3 takeaways from Forrester's newest findings.
Priyanka Tiwari
Priyanka Tiwari  |  Intelligent Virtual Assistant

3 Reasons to Consider Hiring Digital Talent

February 13, 2019 With the advancements in speech recognition, natural language processing (NLP) and dialog management, AI can have human-like conversations with customers and take over typical customer service tasks. Let's look at some of the top reasons why an AI-powered digital employee can be your best hire in 2019.
Priyanka Tiwari
Priyanka Tiwari  |  Intelligent Virtual Assistant

Implementing an IVA: Understanding “DIY” vs. Vendor Approach

February 6, 2019 When it comes to implementing a conversation AI solution to fuel the customer care strategy, companies are challenged with the good old ‘Buy, build or partner’ problem. The ‘why’ is almost always clear, but the ‘how’ not so much. Companies need to answer questions such as - Do we have the right AI-talent in house? If not, can we hire the right people? Do we have an AI strategy? How does a conversational AI solution fit into that? Is it related to our core competency?

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