Interactions Blog

Priyanka Tiwari
Priyanka Tiwari  |  Technology

Why does AI still need humans? (and where does it need them?)

November 21, 2019 There has been tremendous leaps in Conversational AI advancements in the past few years, but it's still far away from being self sufficient. Which begs the question: with such advanced technology, why does AI still need humans? Learn why, and where, human assist is needed with Conversational AI in this blog.
Kate O'Connell
Kate O'Connell  |  Technology

3 Reasons Why Conversational AI is Crucial to Your Digital Transformation Strategy

November 14, 2019 Learn about what digital transformation is, how it can improve customer experience, and what your business needs to know to drive the initiative successfully.
Megan Haas  |  Technology

Omni-channel versus Opti-channel: The evolution of customer contact channels

November 7, 2019 You've probably heard of omnichannel, but what's the next big thing for channel offerings? Learn all you need to know about opti-channel and how it will revolutionize the way customers communicate with your brand.
Kate O'Connell
Kate O'Connell  |  Customer Experience

How to Implement a Voice of the Customer Program

October 31, 2019 Learn what a Voice of the Customer (VoC) program is, and how you can implement it into your business to improve customer experience.
Megan Haas  |  Business Benefits

Voice in a Digital World

October 25, 2019 While texting and chat may seem like all the craze, a well-designed voice platform can actually assist customers faster and with less effort. Learn about how voice can be used as a business advantage in a world where the focus is on screens.

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