Interactions Blog

July 18, 2019 We all know that consumer demographics matter when it comes to buying behavior and effective marketing tactics. But did you realize that age has a significant effect on how a person wants to interact with brands they love? Read the results to a survey to learn about differences in generational preferences.

July 10, 2019 Featuring insights from the world's largest customer contact conference, learn the characteristics that experts deem are the most important when building a good customer experience.

June 27, 2019 If you're looking to implement AI and machine learning in your collections company, these six questions will guide you to find the right partner so that you will see measurable results at scale.

June 20, 2019 In order to successfully deploy an AI solution, there needs to be a focus on the outcomes you want to achieve. Read more about this concept, and other key takeaways from the Gartner Customer Experience and Technologies Summit in London in our blog post.

June 13, 2019 Using results from an Aberdeen Survey, we have complied three data-driven takeaways about how Intelligent Virtual Assistants (IVA) can drive ROI across your business.