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Interactions Blog
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Virtual Assistants
Live Agents and Virtual Agents: The Spectrum of Care
August 13, 2020
Which level of automation is best? Learn about the three transaction types and how to maximize customer experience and minimize costs in our blog.
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Business Benefits
What the Pandemic Clarifies About AI in Business
August 5, 2020
What we’re seeing today—the false notion that AI is a one size fits all, comprehensive solution—is not new. In fact, it underscores a longstanding fallacy in the business world: that developing a “core competency” around AI will lead to success. Now more than ever, it’s clear to me that the most productive approach to AI starts with three critical steps.
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Industry
The Power of Voice for Utility Providers
July 29, 2020
The utility sector has lagged behind other industries in making digital engagement a high priority. However, it’s vital for contact centers to scale to meet increased demand and be more responsive to customer needs. Learn how utility providers can use Conversational AI to help scale their contact center operations in this blog.
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Industry
Introducing Interactions Virtual Collection Agent
July 22, 2020
The collections industry is ready for disruption. Learn how our Virtual Collection Agent can help in this blog.
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Business Benefits
Live Agents and Virtual Assistants: Better Together
July 9, 2020
Businesses using Conversational AI applications like virtual assistants are experiencing a new benefit: improved agent experience. Read more about how live agents and virtual assistants are better together in our blog.
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