Interactions Blog
Insights from Frost & Sullivan: Optimizing Customer Experiences with Generative AI and Humans
At the heart of every customer-centric business lies the quintessential question: “How can we improve and optimize the customer experience?” Recently, we hosted a workshop and asked participants to work through the development of a transformation strategy. Here’s a summary of the workshop and the insights gleaned.
Why Companies Can't Treat Customer Experience Like a Transaction
Treating CX like a transaction is a mistake companies make that can affect customer loyalty and retention, revenue, and reputation. Learn more!
High Tech Demands High Touch: Balancing CX Automation with Human Interaction
Balancing automation with human interaction, companies can take advantage of bothincreased efficiency and empathetic service. Click for more!
Interactions Wins 2 Stevie Awards for Customer Service Technology Excellence
Interactions was awarded two Stevie Awards for outstanding use of technology and our partnership with NVIDIA. Click to learn about the awards!
Can 'Experience' in CX Survive without Humans?
As technology advances, so too does customer experience (CX). With the rise of automation,many businesses wonder if the human touch is still necessary.
Automation Can Support (But Not Replace) Human Customer Service Agents
CX professionals should not view automation as a replacement for customer serviceand support agents as humans can handle some tasks best. Learn more!
Humans Used to Adapt to Technology; Now, It's the Other Way Around
Technology is now being designed to adapt to humans needs rather than the other way around, making it more user-friendly and accessible. Learn more!
Inflationary Pressures Are Driving CX Job Cuts — Automation Can Help Fill the Void
Inflation is a pervasive economic force that can significantly impact industries and job markets, including the customer experience. Click for more!
Cost Constraints Force Customers to Settle for Less-than-optimal CX
Cost constraints may lead some companies to prioritize downsizing measures over investing in customer experience (CX). Click to learn about optimal CX!
The Role of Automation Technology in Customer Service
Automation technologies are increasingly important in improving customer service and offer a wide range of benefits. Learn about the challenges!
Telephone Still Preferred Channel for Customer Service Interaction
The telephone is still a popular customer service and support channel, but unstructured voice communications present security risks and compliance challenges, particularly in a work-from-home (WFH) environment. Learn more in our blog.
Humans: The #1 Risk for Contact Center Compliance
Humans remain the number one driver of the need for compliance and data breaches today, demonstrating that security is no longer just a technical challenge but a human one as well. Learn more in this blog.
Extracting Natural Language Semantics From Speech Without the Use of Speech Recognition
Learn about our newest patent, Extracting Natural Language Semantics From Speech Without the Use of Speech Recognition.
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