Interactions Blog

3 Ways Humans and AI can Work Together

Humans and AI can be combined in many ways to achieve optimal performance results, depending on the unique needs of the industry and the company. Learn three ways that humans can work together with AI for the best customer experience in this blog.
Megan Haas May 6, 2021 | 5 min read
Latest
Top 4 Things Customers Want

Customer Care Today: The top 4 things consumers want you to know

Our recent survey showed that 92% of consumers believe that today’s customer service needs improvement. Brands have a big opportunity to make excellent customer service a key differentiator. Learn what customers really want from customer experience in this blog.
Kate O'Connell July 29, 2021 | 5 min read
How Covid has Exacerbated the Customer Service Issue

How Covid has Exacerbated the Customer Service Issue

Complaints about poor customer service are at their highest levels since 2009. Instead of continuing to use Covid as an excuse, businesses should use this as an opportunity to invest and improve the customer experience to help stand out from competitors. Learn more in our blog.
Jak Katterfield July 22, 2021 | 4 min read
Conversational AI Use Cases

How to determine the best use cases for Conversational AI

Designing a Conversational AI application isn’t just about having advanced technology, but also an expertise around where that application should be used. Different industries, and even individual businesses within the same industry, may have drastically distinct use cases and requirements that require the technology to be adapted to their needs to ensure success. Learn 3 questions to help you choose the best use cases for your application in this blog.
Megan Haas July 15, 2021 | 4 min read
Managed Service vs DIY

Three reasons why a managed service is the best route for your Conversational AI implementation

A DIY Conversational AI solution might seem like a good choice. However, an internal team needs expertise in both AI and CX to support an application from the start and throughout its lifetime for success. Learn more about the differences between DIY and managed service solution this blog.
Kate O'Connell July 8, 2021 | 5 min read
Healthcare CX

Stop testing patients’ patience: Why healthcare needs to adapt to patient expectations

As healthcare systems digitally transform, patient experience should not be lost. From improving margins and patient satisfaction, patient experience can have a great impact on the success of a healthcare organization. Learn more in this blog.
Megan Haas July 1, 2021 | 5 min read
CX Not Working

Why isn’t customer experience working?

Brands are investing time, money, and energy into improving customer experience, but for a lot of customers, it's still not meeting expectations. See why in our blog.
Megan Haas June 24, 2021 | 5 min read
2021 Predictions Check In

Are 2021 CX Predictions holding up?

We're halfway through 2021, and it's time to see how customer experience is shaping up against the predictions that were set. See how far (or not) CX has come in the past six months and where we think it will end up at the end of this year.
McCall Peltier June 17, 2021 | 4 min read
Customer Comfort with AI

Consumer Comfort with AI is Here to Stay

We recently surveyed consumers to find out what their comfort level was across a variety of everyday AI applications in the following categories: business, home, healthcare, and on the road. Read about some of the highlights that we found in this blog.
Kate O'Connell June 11, 2021 | 5 min read
Agent Augmentation

The 4 Levels of Agent Augmentation

While a lot of the benefits of AI are centered around customer experience, the elevation of agent experience should not be discounted. Beyond the reduction in operational expenses, agent experience can have a tremendous impact on the entire business. In this blog, learn about the levels of agent augmentation to see the varying degrees of involvement and sophistication that can be offered.
Megan Haas June 3, 2021 | 3 min read
Robotic Process Automation

RPA 101

Learn the basics of RPA (robotic process automation) and how it can help customer experience and agent experience.
Megan Haas May 27, 2021 | 4 min read
Best Practices for Travel and Hospitality brands

3 Best Practices for Travel and Hospitality brands to thrive in the new normal

How can travel and hospitality brands be prepared for the dramatic (yet unpredictable) shift in demand while maintaining high quality customer experience? Learn three strategies in this blog.
Megan Haas May 20, 2021 | 3 min read
Better Together: Voice and Text are the future of CX

Better Together: Voice and Text are the future of CX

The way customers interact with brands has fundamentally changed. Learn the ways brands must improve the customer experience by making it easy for customers to engage using their optimal channel of choice in this blog.
McCall Peltier May 13, 2021 | 4 min read

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