Interactions Blog

The Not-So-Secret Ingredient for Achieving 97% IVA Intent Accuracy

In the world of Intelligent Virtual Assistants (IVAs), a 97% intent accuracy rate is remarkable — we won’t shy away from saying it. But what’s as important as touting this metric is explaining how we achieve it for our clients. Read the blog to find out.
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Lindsey Andrews June 5, 2024 | 6 min read
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4 Strategies

4 Strategies for Cultivating a Customer-centric Culture in Your Organization

Here are four practical strategies to help your organization to cultivate a customer-centric culture. Build a customer-centric culture today!
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Interactions June 22, 2023 | 2 min read
CX Today

The State of Customer Service Today: Addressing Consumer Frustration and Dissatisfaction

Most companies are falling short of meeting customer expectations, leading to widespread frustration and dissatisfaction. Click to learn more!
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Interactions June 15, 2023 | 2 min read
Unlocking Untapped Potential

Unlocking the Untapped Potential of Customer Service for Business Growth

To capitalize on the hidden potential of customer service for business expansion, companies need to prioritize knowing customer needs. Learn more!
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Interactions June 8, 2023 | 3 min read
Embracing Fusion

Embracing the Fusion of Authenticity, Trust, and Customer Loyalty

There is no question that customer trust drives brand loyalty, engagement, exclusivity, and building lasting customer relationships. Learn more!
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Interactions April 19, 2023 | 3 min read
Trustera Research Blog

Interactions Research Paper Highlights Trustera's Real-time PCI Data Redaction

Trustera: A Live Conversation Redaction System," is a research paper written by a team of Interactions research scientists. Click to learn more!
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Interactions March 29, 2023 | 4 min read
PCI Compliance WFA

4 Ways to Navigate PCI Compliance for Remote Contact Center Agents

Protecting customer PCI data is always a risk for contact centers, regardless of whether agents work in-center or remotely. Click to learn more!
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Interactions March 27, 2023 | 2 min read
CX Transaction

Why Companies Can't Treat Customer Experience Like a Transaction

Treating CX like a transaction is a mistake companies make that can affect customer loyalty and retention, revenue, and reputation. Learn more!
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Interactions March 23, 2023 | 2 min read
Balancing Automation with Humans

High Tech Demands High Touch: Balancing CX Automation with Human Interaction

Balancing automation with human interaction, companies can take advantage of bothincreased efficiency and empathetic service. Click for more!
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Interactions March 20, 2023 | 2 min read
Interactions Stevie Awards

Interactions Wins 2 Stevie Awards for Customer Service Technology Excellence

Interactions was awarded two Stevie Awards for outstanding use of technology and our partnership with NVIDIA. Click to learn about the awards!
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Interactions March 16, 2023 | 2 min read
Can experience survive

Can 'Experience' in CX Survive without Humans?

As technology advances, so too does customer experience (CX). With the rise of automation,many businesses wonder if the human touch is still necessary.
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Interactions March 16, 2023 | 2 min read
Automation Supports Human CX

Automation Can Support (But Not Replace) Human Customer Service Agents

CX professionals should not view automation as a replacement for customer serviceand support agents as humans can handle some tasks best. Learn more!
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Interactions March 13, 2023 | 2 min read
Technology Adapts to Humans

Humans Used to Adapt to Technology; Now, It's the Other Way Around

Technology is now being designed to adapt to humans needs rather than the other way around, making it more user-friendly and accessible. Learn more!
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Interactions March 9, 2023 | 2 min read

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