Blog
Interactions Blog
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Customer Experience
3 Considerations for an opti-channel digital transformation strategy
January 14, 2021
Digital transformation is about more than about just channel choice, but rather channel optimization. Learn about the opti-channel approach in our blog.
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Customer Experience
2021 Predictions for Conversational AI and Customer Experience Automation
January 7, 2021
What will 2021 hold in store for customer experience and artificial intelligence? See the predictions from our experts in this blog.
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About Interactions
Introducing Odin: Machine Learning Operations at Scale
December 15, 2020
Learn about Odin, our open-source lightweight framework for automating machine learning workflows.
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Digital Transformation
A CIO’s Role in Disruptive Technologies
December 10, 2020
Embarking on a digital transformation journey is no easy feat. CIOs best understand the complexity of legacy technologies, the transformation of business outcomes, and modernization current customer experience channels, and therefore have a key role in improving CX for their organizations.
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Technology
IVA, IVR, Chatbot, DTMF? What’s the difference?
December 3, 2020
Without a proper automation system in place, customers will have frustrating experiences that lead to lost business. Learn about the different types of automation and which is best for your business in our blog.
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