Interactions Blog

3 Ways Humans and AI can Work Together

Humans and AI can be combined in many ways to achieve optimal performance results, depending on the unique needs of the industry and the company. Learn three ways that humans can work together with AI for the best customer experience in this blog.
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Megan Haas May 6, 2021 | 5 min read
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Why is customer service getting worse?

Why is customer service getting worse?

Even though technology is improving, customer experience seems to be getting worse. Why is this happening and how can brands use technology to actually improve their CX? Find our in our blog.
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Megan Haas February 25, 2022 | 4 min read
4 Tips for Keeping it Simple in Customer Service

4 Tips for Keeping it Simple in Customer Service

Providing customers with the easiest way to get things done can not only keep your customer happy, but can also keep business processes streamlined. Learn how simplicity plays a role in a better customer experience in this blog.
Kate O'Connell
Kate O'Connell February 18, 2022 | 5 min read
If you can’t do voice, you can’t do omnichannel

If you can’t do voice, you can’t do omnichannel

The promise of omnichannel–a seamless integration of automated self-service across digital and voice channels– had us believing that customers could call a business, pause the conversation, and then pick up the same conversation without losing context through texting. In reality, there are only a handful of companies who have achieved this. Why? They aren’t optimized for voice. Learn more in this blog.
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Megan Haas February 10, 2022 | 4 min read
What’s holding back the contact center from DX?

What’s holding back the contact center from digital transformation?

Even with more advanced technologies, we are still seeing contact centers stuck in the same outdated model resulting in long waits, multiple transfers, and unproductive conversations. Learn what's holding contact centers back from evolving in our blog.
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Megan Haas February 4, 2022 | 4 min read
Virtual Assistants

5 Ways a Virtual Assistant Supports a VIP Experience Every Time

One out of three people will leave a brand after just one bad service interaction. How can your brand treat all customers like VIP's so this doesn't happen? Read our latest blog to find out.
Kate O'Connell
Kate O'Connell January 27, 2022 | 4 min read
Brand Reputation in Collections

How AI Can Help Overcome Hurdles and Help Brand Reputation in Collections

Learn how AI technology can be used in the collections industry as a to ensure a higher standard of care in this blog.
Lynn Reynolds
Lynn Reynolds January 20, 2022 | 4 min read
Banking Customer Loyalty

The importance of customer loyalty in banking and four ways to build it

What can you do to increase loyalty towards your bank? Stemming the hidden defections requires banks to develop more appealing core products and propositions, along with seamless digital operations that resolve a customer’s need the first time. Read this blog to learn more.
Jak Katterfield
Jak Katterfield January 13, 2022 | 4 min read
AI in Customer Experience 2022: Predictions

AI in Customer Experience 2022: Predictions

Read expert predictions about how AI and customer experience will evolve in 2022.
Kate O'Connell
Kate O'Connell January 6, 2022 | 5 min read
White House Exec Order

With liberty and great CX for all: How the White House's new order is a CX game changer

This week, the white house released an Executive Order to improve customer experience across government institutions. See our thoughts in this blog.
Jim Freeze
Jim Freeze December 16, 2021 | 4 min read
What Counts as Conversational?

What Counts as Conversational?

Cultivating conversational interactions  is key to delivering experiences that meet expectations.But what is needed to actually make an interaction conversational? Learn more in this blog.
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Interactions December 9, 2021 | 6 min read
3 CX Trends for 2022

Top 3 CX trends banks need to be aware of in 2022

Are the banking trends that started during the pandemic temporary, or are they here to stay? See which trends you should continue to focus on in 2022 in this blog.
Jak Katterfield
Jak Katterfield December 2, 2021 | 4 min read
Great Resignation

The Great Resignation, Increased Regulations and a Simple Equation for More Efficient, Compliant Collections

The times may appear tough for those in the collections industry, but Conversational AI can automate your contact center to help you thrive in the midst of both the hiring and regulatory pinch. Learn how in our blog.
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Interactions November 23, 2021 | 5 min read

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