Interactions Blog
Q&A with Vistra Energy and Evergy
Curious how players in the utility space see CX, conversational AI, and future planning with IVA and CCaaS? Read this Q&A with Vistra Energy and Evergy.
Automation Can Support (But Not Replace) Human Customer Service Agents
CX professionals should not view automation as a replacement for customer serviceand support agents as humans can handle some tasks best. Learn more!
Humans Used to Adapt to Technology; Now, It's the Other Way Around
Technology is now being designed to adapt to humans needs rather than the other way around, making it more user-friendly and accessible. Learn more!
Inflationary Pressures Are Driving CX Job Cuts — Automation Can Help Fill the Void
Inflation is a pervasive economic force that can significantly impact industries and job markets, including the customer experience. Click for more!
Cost Constraints Force Customers to Settle for Less-than-optimal CX
Cost constraints may lead some companies to prioritize downsizing measures over investing in customer experience (CX). Click to learn about optimal CX!
The Role of Automation Technology in Customer Service
Automation technologies are increasingly important in improving customer service and offer a wide range of benefits. Learn about the challenges!
Telephone Still Preferred Channel for Customer Service Interaction
The telephone is still a popular customer service and support channel, but unstructured voice communications present security risks and compliance challenges, particularly in a work-from-home (WFH) environment. Learn more in our blog.
Humans: The #1 Risk for Contact Center Compliance
Humans remain the number one driver of the need for compliance and data breaches today, demonstrating that security is no longer just a technical challenge but a human one as well. Learn more in this blog.
Extracting Natural Language Semantics From Speech Without the Use of Speech Recognition
Learn about our newest patent, Extracting Natural Language Semantics From Speech Without the Use of Speech Recognition.
2023 is the Year of Compliance. Is Your Contact Center Ready?
In order to protect sensitive customer data and maintain trust, these organizations must comply with the Payment Card Industry Data Security Standard (PCI-DSS), which includes strict standards for storing and handling credit card data. The only fool-poof way to solve this issue is with redaction. Learn more about redaction in this blog.
A Message from Mike
As we come to the close of another year, I want to take a moment to express my sincere gratitude to our customers, partners, and employees. We’ve made some incredible achievements this year, and it would have not been possible without your support.
How to achieve financial stability in a recession with CX agility
Learn about our best practices for achieving financial stability with CX agility to keep your business stable during a recession.
Work-from-Anywhere (WFA) Is the New Reality; Investing in PCI Compliance in Your Contact-Center Is the Smartest Move of 2023
Over the last three years, Covid has transformed the contact-center industry into a work-from-anywhere (WFA) world. Millions of agents now work outside the traditional walls of a care center. Investing in contact center security can protect your customers, agent and business. Learn more in our blog.
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