Interactions Blog

3 Ways Humans and AI can Work Together

Humans and AI can be combined in many ways to achieve optimal performance results, depending on the unique needs of the industry and the company. Learn three ways that humans can work together with AI for the best customer experience in this blog.
Megan Haas May 6, 2021 | 5 min read
Latest
Voice Biometrics 101

Voice Biometrics 101

Technological advancements are creating new opportunities for authentication and identification processes that do not have a negative impact on customer experience. Voice biometrics is at the forefront of this innovation. Learn more in this blog.
Megan Haas April 22, 2021 | 4 min read
Four Key Considerations for Adopting AI for Debt Collection

Four Key Considerations for Adopting AI for Debt Collection

As collection agencies seek innovation, they should always keep the following customer needs in mind. Learn considerations and best practices when implementing technology in the collections industry in this blog.
Nicholas Ruiz April 14, 2021 | 7 min read
Breaking Down the Digital Experience

Breaking Down the Digital Experience

When it comes to digital channels, it’s important to have a unified, cohesive, and consistent strategy across all possible touchpoints. In this blog, we will break down how a digital experience impacts a brand’s overall perception and performance, and where companies should focus their efforts moving forward.
Megan Haas April 8, 2021 | 4 min read
3 Best Practices for Proactive Communication

3 best practices for proactive communication

Proactive communication can help a brand build a solid foundation for lasting customer loyalty. Learn three best practices to keep customer experience at top of mind when implementing a proactive communication strategy.
Megan Haas April 1, 2021 | 4 min read
One Year Remote

One Year Remote: What It Takes To Be A Great Virtual Company

Unlike many companies, we won’t be headed back to our physical office as the vaccine becomes more readily available. But we have rallied around the certainty that a company culture is carried by its people, not its office space. As we near the one-year anniversary of our transition to remote work, learn three key tenets that have fueled our virtual culture from our Chief People Officer, Mary Clermont.
Mary Clermont March 25, 2021 | 4 min read
Consumer Expectations Post-Pandemic

4 Steps for Businesses to Take Now to Meet Consumer Expectations Post-Pandemic

Consumer habits have changed over the past year, especially around the use of digital channels. Follow these 4 steps to ensure you meet customer expectations post-pandemic.
Kate O'Connell March 18, 2021 | 6 min read
User-Centric Design

The Growing Importance of User-Centric Design: A Q&A With Susan Hura, Director of Conversational Design Services

Learn how Susan Hura, our new Director of Conversational Design Services, is designing Conversational AI to better meet the evolving needs of customers.
Susan Hura March 11, 2021 | 6 min read
CEOs Guide to Conversational AI

A CEOs Guide to Conversational AI

As brands are turning to digital investments to stay relevant, CEOs are placing Conversational AI at the center of their company’s transformation efforts. Learn the role that CEOs can play in digital transformation in this blog.
McCall Peltier March 4, 2021 | 6 min read
Outage Best Practices

4 best practices for maintaining high-quality service during outages

You’re not able to change the unpredictability of the weather, but you can ensure better days ahead for your customers and care team when outages do occur. Learn how utilities can future-proof their contact centers to ensure high-quality service even during volume spikes in this blog.
Phil Fougere February 25, 2021 | 4 min read
Classifying Spoken Utterances Without a Dictionary

Classifying Spoken Utterances Without a Dictionary

Learn the impact and challenges of different pronunciations on Conversational AI models in this blog.
Ryan Price February 18, 2021 | 4 min read
Make Your Customers Fall in Love with Your Brand

5 Ways to Make Your Customers Fall in Love with Your Brand

Are your customer's feeling the love? Show your customers that you care by incorporating these 5 relationship-building best practices into your customer experience strategy.
Kate O'Connell February 11, 2021 | 6 min read
Balancing Digital Investments Post-Pandemic |

How should businesses balance their digital investments post-pandemic?

Businesses will never go back to how they once operated before the pandemic, but will instead have to emerge in this new dual world, where some people are still maintaining the majority of their tasks digitally while others flock back to stores and human contact. Learn how businesses can prepare for supporting both digital and in-person volume in this blog.
Megan Haas February 4, 2021 | 4 min read

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