Interactions Blog

Megan Haas  |  Customer Experience

IVA - The Mother of all AI Customer Service Solutions

May 8, 2019 The average mother only has 17 minutes of “me time” during a day. Learn about the results from our recent survey on how you can deliver the customer experience that busy mothers prefer.
Megan Haas  |  Virtual Assistants

IVR systems are dead. It’s time to consider a technology that delivers.

May 2, 2019 Learn about why IVR systems are outdated and ineffective in delivering positive customer experiences, and what you should consider when selecting a virtual assistant.
Megan Haas  |  Business Benefits

Three Reasons Retailers Should Use AI

April 24, 2019 The retail industry has a huge an opportunity to use AI in customer service channels to transform customer experience. We conducted a survey to see what customers prefer when communicating with retailers.
Jim Freeze
Jim Freeze  |  Industry

How to Measure Success in the Contact Center

April 17, 2019 The way we communicate with brands is changing. As we shift to focus more on the customer experience, companies must also shift the way that they measure success, especially in contact centers.
Priyanka Tiwari
Priyanka Tiwari  |  Virtual Assistants

The Fact and Fiction of Chatbots: Expectation vs. Reality

April 10, 2019 A few years ago, chatbots were getting a lot of hype. But for some reason, your customers weren't impressed. We've compiled some real-life examples of what happens when chatbots don't live up to the expectation.

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