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Interactions Blog
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Customer Experience
Hold times are unacceptable - now more than ever
June 25, 2020
Being put on hold has always been frustrating, but with the increase of online shopping and digital transformation due to the pandemic, wait times are now even more unbearable. Learn about this shift in customer perception and how your business can solve this issue in our blog.
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Business Benefits
3 Ways to Improve Agent Experience with Technology
June 18, 2020
Conversational AI is known for improving customer experience, but did you know that it can also improve agent experience? Learn three ways that technology can help elevate agent value in our blog.
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Technology
The People Behind the Patents: A Q&A with our Researchers
June 11, 2020
We hear a lot about the impact of Conversational AI on companies and their customers. But there tends to be an air of mystery surrounding the making of Intelligent Virtual Assistants, or any AI-powered product for that matter. Learn about the people behind the patents in this blog.
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Virtual Assistants
How to evaluate a Conversational AI solution
June 4, 2020
Conversational AI applications are quickly growing in popularity. In order to have a successful solution, it's important to look at more than just the technology when evaluating the application.
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Customer Experience
Redefining your CX strategy: The COVID-19 Effect
May 28, 2020
The expectations of customer experience have changed because of the pandemic. Learn how businesses can redefine their customer experience or customer service strategy to fit this new world.
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