April 24, 2019
The retail industry has a huge an opportunity to use AI in customer service channels to transform customer experience. We conducted a survey to see what customers prefer when communicating with retailers.
April 17, 2019
The way we communicate with brands is changing. As we shift to focus more on the customer experience, companies must also shift the way that they measure success, especially in contact centers.
April 10, 2019
A few years ago, chatbots were getting a lot of hype. But for some reason, your customers weren't impressed. We've compiled some real-life examples of what happens when chatbots don't live up to the expectation.