Blog
Interactions Blog
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Customer Experience
IVA - The Mother of all AI Customer Service Solutions
May 8, 2019
The average mother only has 17 minutes of “me time” during a day. Learn about the results from our recent survey on how you can deliver the customer experience that busy mothers prefer.
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Virtual Assistants
IVR systems are dead. It’s time to consider a technology that delivers.
May 2, 2019
Learn about why IVR systems are outdated and ineffective in delivering positive customer experiences, and what you should consider when selecting a virtual assistant.
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Business Benefits
Three Reasons Retailers Should Use AI
April 24, 2019
The retail industry has a huge an opportunity to use AI in customer service channels to transform customer experience. We conducted a survey to see what customers prefer when communicating with retailers.
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Industry
How to Measure Success in the Contact Center
April 17, 2019
The way we communicate with brands is changing. As we shift to focus more on the customer experience, companies must also shift the way that they measure success, especially in contact centers.
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Virtual Assistants
The Fact and Fiction of Chatbots: Expectation vs. Reality
April 10, 2019
A few years ago, chatbots were getting a lot of hype. But for some reason, your customers weren't impressed. We've compiled some real-life examples of what happens when chatbots don't live up to the expectation.
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