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Interactions Blog
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Technology
Why does AI still need humans? (and where does it need them?)
November 21, 2019
There has been tremendous leaps in Conversational AI advancements in the past few years, but it's still far away from being self sufficient. Which begs the question: with such advanced technology, why does AI still need humans? Learn why, and where, human assist is needed with Conversational AI in this blog.
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Technology
3 Reasons Why Conversational AI is Crucial to Your Digital Transformation Strategy
November 14, 2019
Learn about what digital transformation is, how it can improve customer experience, and what your business needs to know to drive the initiative successfully.
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Technology
Omni-channel versus Opti-channel: The evolution of customer contact channels
November 7, 2019
You've probably heard of omnichannel, but what's the next big thing for channel offerings? Learn all you need to know about opti-channel and how it will revolutionize the way customers communicate with your brand.
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Customer Experience
How to Implement a Voice of the Customer Program
October 31, 2019
Learn what a Voice of the Customer (VoC) program is, and how you can implement it into your business to improve customer experience.
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Business Benefits
Voice in a Digital World
October 25, 2019
While texting and chat may seem like all the craze, a well-designed voice platform can actually assist customers faster and with less effort. Learn about how voice can be used as a business advantage in a world where the focus is on screens.
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