Interactions Blog

Our recent survey showed that 92% of consumers believe that today’s customer service needs improvement. Brands have a big opportunity to make excellent customer service a key differentiator. Learn what customers really want from customer experience in this blog.

Complaints about poor customer service are at their highest levels since 2009. Instead of continuing to use Covid as an excuse, businesses should use this as an opportunity to invest and improve the customer experience to help stand out from competitors. Learn more in our blog.

Designing a Conversational AI application isn’t just about having advanced technology, but also an expertise around where that application should be used. Different industries, and even individual businesses within the same industry, may have drastically distinct use cases and requirements that require the technology to be adapted to their needs to ensure success. Learn 3 questions to help you choose the best use cases for your application in this blog.

A DIY Conversational AI solution might seem like a good choice. However, an internal team needs expertise in both AI and CX to support an application from the start and throughout its lifetime for success. Learn more about the differences between DIY and managed service solution this blog.

As healthcare systems digitally transform, patient experience should not be lost. From improving margins and patient satisfaction, patient experience can have a great impact on the success of a healthcare organization. Learn more in this blog.

Brands are investing time, money, and energy into improving customer experience, but for a lot of customers, it's still not meeting expectations. See why in our blog.

We're halfway through 2021, and it's time to see how customer experience is shaping up against the predictions that were set. See how far (or not) CX has come in the past six months and where we think it will end up at the end of this year.

We recently surveyed consumers to find out what their comfort level was across a variety of everyday AI applications in the following categories: business, home, healthcare, and on the road. Read about some of the highlights that we found in this blog.

While a lot of the benefits of AI are centered around customer experience, the elevation of agent experience should not be discounted. Beyond the reduction in operational expenses, agent experience can have a tremendous impact on the entire business. In this blog, learn about the levels of agent augmentation to see the varying degrees of involvement and sophistication that can be offered.

Learn the basics of RPA (robotic process automation) and how it can help customer experience and agent experience.

How can travel and hospitality brands be prepared for the dramatic (yet unpredictable) shift in demand while maintaining high quality customer experience? Learn three strategies in this blog.

The way customers interact with brands has fundamentally changed. Learn the ways brands must improve the customer experience by making it easy for customers to engage using their optimal channel of choice in this blog.