Blog
Interactions Blog
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Virtual Assistants
The Virtual Assistant as Shopping Advisor
February 28, 2020
Some retail shoppers need a little more help than others. Learn how a virtual assistant can help different types of shoppers find what they need to increase sales and improve customer experience.
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Customer Experience
Checklist for Digital Transformation
February 20, 2020
Digital transformation is not an easy undertaking. There is not a one-size-fits-all solution. And because of this, it can be difficult to know where to start. Learn three things that should be in your digital transformation strategy to ensure lasting success.
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Industry
Digital Transformation for CSPs
February 13, 2020
Communication services providers face a lot of competition. Learn three ways that digital transformation can elevate customer experience in this industry.
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Customer Experience
What’s the Peak-End Rule and Why It Matters in CX?
February 6, 2020
The Peak-End Rule is a scientifically-backed rule that people only remember intense moments and the end of an experience. If people only recall these intense moments of an experience, what does that mean for companies focused on their customer’s experience? Learn more in our blog.
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Customer Experience
Voice should be the focus of your digital transformation strategy
January 30, 2020
Learn why voice (not text) should be your main focus when creating a digital transformation strategy for customer experience.
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