Interactions Blog

Conversational AI in CX: The Cliffs Notes Edition

Conversational AI is complicated. We broke it down for you. Read the cliff notes of Conversational AI technology in this blog.
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Interactions March 28, 2024 | 7 min read
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Can experience survive

Can 'Experience' in CX Survive without Humans?

As technology advances, so too does customer experience (CX). With the rise of automation,many businesses wonder if the human touch is still necessary.
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Interactions March 16, 2023 | 2 min read
Automation Supports Human CX

Automation Can Support (But Not Replace) Human Customer Service Agents

CX professionals should not view automation as a replacement for customer serviceand support agents as humans can handle some tasks best. Learn more!
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Interactions March 13, 2023 | 2 min read
Technology Adapts to Humans

Humans Used to Adapt to Technology; Now, It's the Other Way Around

Technology is now being designed to adapt to humans needs rather than the other way around, making it more user-friendly and accessible. Learn more!
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Interactions March 9, 2023 | 2 min read
Inflation driving CX job cuts

Inflationary Pressures Are Driving CX Job Cuts — Automation Can Help Fill the Void

Inflation is a pervasive economic force that can significantly impact industries and job markets, including the customer experience. Click for more!
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Interactions March 6, 2023 | 2 min read
Cost Constraints

Cost Constraints Force Customers to Settle for Less-than-optimal CX

Cost constraints may lead some companies to prioritize downsizing measures over investing in customer experience (CX). Click to learn about optimal CX!
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Interactions March 2, 2023 | 3 min read
Autonomous Technology

The Role of Automation Technology in Customer Service

Automation technologies are increasingly important in improving customer service and offer a wide range of benefits. Learn about the challenges!
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Interactions February 28, 2023 | 2 min read
Telephone Preferred

Telephone Still Preferred Channel for Customer Service Interaction

The telephone is still a popular customer service and support channel, but unstructured voice communications present security risks and compliance challenges, particularly in a work-from-home (WFH) environment. Learn more in our blog.
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Interactions January 26, 2023 | 2 min read
Humans Top Risk

Humans: The #1 Risk for Contact Center Compliance

Humans remain the number one driver of the need for compliance and data breaches today, demonstrating that security is no longer just a technical challenge but a human one as well. Learn more in this blog.
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Interactions January 26, 2023 | 2 min read
Semantics patent

Extracting Natural Language Semantics From Speech Without the Use of Speech Recognition

Learn about our newest patent, Extracting Natural Language Semantics From Speech Without the Use of Speech Recognition.
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Interactions January 25, 2023 | 2 min read
Contact Center Compliance

2023 is the Year of Compliance. Is Your Contact Center Ready?

In order to protect sensitive customer data and maintain trust, these organizations must comply with the Payment Card Industry Data Security Standard (PCI-DSS), which includes strict standards for storing and handling credit card data. The only fool-poof way to solve this issue is with redaction. Learn more about redaction in this blog.
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Interactions January 23, 2023 | 2 min read
2023 Success

A Message from Mike

As we come to the close of another year, I want to take a moment to express my sincere gratitude to our customers, partners, and employees. We’ve made some incredible achievements this year, and it would have not been possible without your support.
Mike Iacobucci
Mike Iacobucci December 28, 2022 | 2 min read
Financial Stability with CX

How to achieve financial stability in a recession with CX agility

Learn about our best practices for achieving financial stability with CX agility to keep your business stable during a recession.
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Interactions November 21, 2022 | 3 min read

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