Interactions Blog
The Human Side of AI Still Matters (Now More Than Ever)
This blog explores how human expertise elevates AI performance, showing why great customer experiences rely on more than just technology. Readers will learn how thoughtful design, continuous optimization, and true partnership turn AI into a real business advantage.
The Role of a Confidence Score in Conversational AI
Humans make mistakes, and so do machines. In recent years, the role of AI has become prominent in every aspect of our lives. We trust AI responses to make our decisions, but do we really know how reliable AI decisions are? Learn about the role of a confidence score in Conversational AI in this blog.
A CIO’s Role in Disruptive Technologies
Embarking on a digital transformation journey is no easy feat. CIOs best understand the complexity of legacy technologies, the transformation of business outcomes, and modernization current customer experience channels, and therefore have a key role in improving CX for their organizations.
IVA, IVR, Chatbot, DTMF? What’s the difference?
Without a proper automation system in place, customers will have frustrating experiences that lead to lost business. Learn about the different types of automation and which is best for your business in our blog.
5 Ways Old School Etiquette Applies to Modern Customer Care
Does old school etiquette apply to modern customer care? More than you may think! Learn 5 ways that good manners can elevate customer experience in our blog.
Four Ways Insurers Can Improve CX for Market Differentiation
In recent years, the insurance sector has experienced an uprise in disruptive innovation. Learn how Conversational AI can improve customer experience and lower operating costs for insurers to stand out from competition.
Investing in CX: A CFOs Guide to Automation
A CFO plays a big role in financing a Conversational AI solution, but did you know they can also reap major benefits? Learn the impact that Conversational AI can have on a company's finances in this blog.
In Pursuit of Optimality: An Evolution of AI Technology
Backed by two and a half decades of data-driven technological advancements, AI is now permeating all layers of society. Learn about the evolution in this blog.
Three Challenges Logistics Providers Face and How Conversational AI Can Help
The logistics and transportation industry is facing new challenges due to increased customer expectations. Learn how Conversational AI can help providers keep pace in this new age.
A CTO’s Guide to Conversational AI
The chief technology officer (CTO) is often the driving force behind digital transformation. Learn how they can support the implementation and ultimate success of Conversational AI applications for transformative customer experience.
Live Agents and Virtual Assistants are Better Together
Businesses using Conversational AI applications like virtual assistants are experiencing a new benefit: improved agent experience. Read more about how live agents and virtual assistants are better together in our blog.
The People Behind the Patents: A Q&A with our Researchers
We hear a lot about the impact of Conversational AI on companies and their customers. But there tends to be an air of mystery surrounding the making of Intelligent Virtual Assistants, or any AI-powered product for that matter. Learn about the people behind the patents in this blog.
How to Evaluate a Conversational AI Solution
Conversational AI applications are quickly growing in popularity. In order to have a successful solution, it's important to look at more than just the technology when evaluating the application.
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