Interactions Blog
5 Common Customer Complaints Utility Companies Face (and How Conversational AI Can Solve Them)
This blog explores how conversational AI helps utilities reduce wait times, simplify service, and improve customer satisfaction by automating and personalizing support across channels.
5 Ways Old School Etiquette Applies to Modern Customer Care
Does old school etiquette apply to modern customer care? More than you may think! Learn 5 ways that good manners can elevate customer experience in our blog.
Four Ways Insurers Can Improve CX for Market Differentiation
In recent years, the insurance sector has experienced an uprise in disruptive innovation. Learn how Conversational AI can improve customer experience and lower operating costs for insurers to stand out from competition.
Investing in CX: A CFOs Guide to Automation
A CFO plays a big role in financing a Conversational AI solution, but did you know they can also reap major benefits? Learn the impact that Conversational AI can have on a company's finances in this blog.
In Pursuit of Optimality: An Evolution of AI Technology
Backed by two and a half decades of data-driven technological advancements, AI is now permeating all layers of society. Learn about the evolution in this blog.
Three Challenges Logistics Providers Face and How Conversational AI Can Help
The logistics and transportation industry is facing new challenges due to increased customer expectations. Learn how Conversational AI can help providers keep pace in this new age.
A CTO’s Guide to Conversational AI
The chief technology officer (CTO) is often the driving force behind digital transformation. Learn how they can support the implementation and ultimate success of Conversational AI applications for transformative customer experience.
Live Agents and Virtual Assistants are Better Together
Businesses using Conversational AI applications like virtual assistants are experiencing a new benefit: improved agent experience. Read more about how live agents and virtual assistants are better together in our blog.
The People Behind the Patents: A Q&A with our Researchers
We hear a lot about the impact of Conversational AI on companies and their customers. But there tends to be an air of mystery surrounding the making of Intelligent Virtual Assistants, or any AI-powered product for that matter. Learn about the people behind the patents in this blog.
How to Evaluate a Conversational AI Solution
Conversational AI applications are quickly growing in popularity. In order to have a successful solution, it's important to look at more than just the technology when evaluating the application.
The Design Factor: Three Reasons a Managed Service is Better for Conversational AI
While building technology with an in-house team certainly has its advantages, AI implementations require an entirely different set of expertise and domain knowledge than traditional IT projects. Learn about how implementing Conversational AI with a Managed Service offers significant benefits over an in-house or DIY solution.
Implementing AI with Strategic Innovation in mind
As businesses try to maintain business continuity with limited resources, many are looking at AI to solve all their problems. But will it? Learn about the 3-pronged approach to examine AI opportunities to ensure they're strategically innovative and can successfully fit into your larger business strategy.
Sorry, do I know you? The role of personalization and context in virtual assistants
Learn how virtual assistants powered by Conversational AI can leverage personalization for better customer experience.
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