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Interactions and Genesys Announce Partnership to Deliver Curo™ Speech for Self-Service Customer Care

August 17, 2016

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New market offering delivers best-in-class speech capabilities for Genesys Customer Experience Platform

FRANKLIN, MA – August 17, 2016 Interactions LLC, a leader in speech and natural language technology solutions and the fastest growing company in customer care, today announced a partnership with Genesys, the market leader in omnichannel customer experience and contact center solutions. Through this alliance, Genesys will offer next generation speech capabilities to its customers through Interactions CuroTM Speech, an innovative Automatic Speech Recognition (ASR) and Text to Speech (TTS) application designed to streamline the customer experience. The combined solution delivers a highly accurate, conversational experience for customer care applications.

“We’re thrilled to partner with Genesys to bring Curo Speech to a growing list of companies seeking superior performance for voice-based communications,” said Mike Iacobucci, CEO, Interactions. “As a leader in the customer care market, Interactions has a vision to deliver a superior customer experience, moving beyond the status quo to effortless customer care.”

The partnership between Interactions and Genesys will offer companies and organizations a compelling choice in speech technology. Curo Speech on Genesys Voice Platform (GVP) is a flexible, effective and extensible solution, that delivers real value to the enterprise. By offering Curo Speech to its customers and partner community, Genesys is able to bring the latest innovations in speech technology for Interactive Voice Response (IVR) offerings that deliver fast, accurate and highly conversational solutions at a competitive price.

“We are providing our customers with innovative solution partners to bring them choice and flexibility when working with the Genesys Customer Experience Platform,” said Jim Kraeutler, Vice President of the Innovation Group at Genesys. “Genesys is thrilled to partner with Interactions to provide a new solutions option that extends what is currently possible, at a compelling price and on a single platform.”

About Curo Speech

Curo Speech is a comprehensive solution for automated voice recognition and text-to-speech applications. Designed to move businesses past dated Interactive Voice Response (IVR) infrastructures in place today, CuroTSpeech leverages the technology of Interactions Curo Speech and Language Platform (formerly AT&T Watson SM platform) . This best-in-class multimodal platform is the result of decades of applied research and incorporates the latest advances in machine learning and deep neural networks. Curo Speech utilizes the most advanced methods to provide exceptional speech recognition accuracy and natural language processing.

About Interactions

Interactions is a leading provider of speech and natural language technology that enables businesses and consumers to engage in productive conversations. With flexible products and solutions designed to meet the growing demand for unified, multichannel customer care, Interactions is delivering significant cost savings and unprecedented customer experience for some of the largest brands in the world. Founded in 2004, Interactions is headquartered in Franklin, Massachusetts with additional offices in Indiana, Texas, New Jersey and New York. For more information, visit www.interactions.com.

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Press contact:

Interactions
Jessica Branco, Matter Communications
401.649.4259
Interactions@matternow.com

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