Blog

February 10, 2016

Why (and How) the Speech Industry Needs to Change

Increasingly, we are living in a customer-obsessed business environment. In…
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December 16, 2015

Satisfaction with Customer Service: It’s Personal

At Interactions, we think a lot about customer experience and…
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December 3, 2015

Balancing Technology and Human Touch in Automated Self-Service

Last month, I participated in the 2015 Intelligent Assistants Conference…
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November 18, 2015

Curing Patient No-Shows with Virtual Assistant Solutions

Picture this common scenario: It’s 2:00 PM and the patient…
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October 19, 2015

Interactions Wins Another Stevie Award

Interactions has been presented with a Bronze Stevie® Award in…
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September 28, 2015

Self-Service is here and your customers are ready for it

The customer service sector in the US has an average…
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May 14, 2015

Interactions named finalist in the 2015 American Business Awards

We are happy to announce that we’ve been named a…
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May 14, 2015

Enterprises playing catch-up to rising customer expectations

The speed at which customer expectations rise now outpaces the…
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April 24, 2015

Customer Experience is Really Simple

Customer Experience is really simple.  There are many KPI’s, SLA‘s and survey…
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April 7, 2015

Delivering Service with An Artificial Intelligence Touch

In 2004, futurist Erwin Van Lun, CEO and founder of…
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