Blog

May 24, 2016

Can Conversational Virtual Assistants Offer a Better Way to Travel?

Recently, my family and I traveled from Boston to a…
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May 10, 2016

The Future of Automated Customer Care is a Bright One

Recently, I hosted a forward-thinking interactive session at Frost &…
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April 19, 2016

Why Your Customer Care Journey Might be More of a Hike

Did you know that the majority of customers start their…
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April 5, 2016

Best Practice Series: Designing for Customer Experience

For many companies, an automated phone system, such as Interactive…
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March 10, 2016

How Machine Learning Adds Value to Customer Experience

Recently, Harvard Business Review published an article highlighting how many…
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February 24, 2016

3 Tips for Designing a Superior Customer Care Experience

At Interactions, we’ve been talking a lot recently about how…
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February 10, 2016

Why (and How) the Speech Industry Needs to Change

Increasingly, we are living in a customer-obsessed business environment. In…
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December 16, 2015

Satisfaction with Customer Service: It’s Personal

At Interactions, we think a lot about customer experience and…
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December 3, 2015

Balancing Technology and Human Touch in Automated Self-Service

Last month, I participated in the 2015 Intelligent Assistants Conference…
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November 18, 2015

Curing Patient No-Shows with Virtual Assistant Solutions

Picture this common scenario: It’s 2:00 PM and the patient…
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