Blog

April 19, 2016

Why Your Customer Care Journey Might be More of a Hike

Did you know that the majority of customers start their…
Read more »

Read more
April 5, 2016

Best Practice Series: Designing for Customer Experience

For many companies, an automated phone system, such as Interactive…
Read more »

Read more
March 10, 2016

How Machine Learning Adds Value to Customer Experience

Recently, Harvard Business Review published an article highlighting how many…
Read more »

Read more
February 24, 2016

3 Tips for Designing a Superior Customer Care Experience

At Interactions, we’ve been talking a lot recently about how…
Read more »

Read more
February 10, 2016

Why (and How) the Speech Industry Needs to Change

Increasingly, we are living in a customer-obsessed business environment. In…
Read more »

Read more
December 16, 2015

Satisfaction with Customer Service: It’s Personal

At Interactions, we think a lot about customer experience and…
Read more »

Read more
December 3, 2015

Balancing Technology and Human Touch in Automated Self-Service

Last month, I participated in the 2015 Intelligent Assistants Conference…
Read more »

Read more
November 18, 2015

Curing Patient No-Shows with Virtual Assistant Solutions

Picture this common scenario: It’s 2:00 PM and the patient…
Read more »

Read more
October 19, 2015

Interactions Wins Another Stevie Award

Interactions has been presented with a Bronze Stevie® Award in…
Read more »

Read more
September 28, 2015

Self-Service is here and your customers are ready for it

The customer service sector in the US has an average…
Read more »

Read more