Today, people are busier than ever, and eating out is just as common as eating in. With so many options for guests to choose from, it can be hard to stand out from the crowd. So, how can you meet your guests’ needs while managing costs and optimizing revenue? With an omnichannel Intelligent Virtual Assistant from Interactions, you don’t have to compromise. Improve your customer experience by letting guests order food whenever and wherever they want, while freeing up resources to focus on more crucial tasks.
Never miss an order with our straightforward order management services. Our omnichannel Intelligent Virtual Assistant allows guests to order in their own words on the device and channel of their choice, including social, web, drive-thru, SMS, and more. It can also answer ordering questions, manage menu complexity, and create upsell opportunities.
Knowing the needs of your guests is important, which is why we’ve made it easy for you to be aware of customer feedback. With an Interactions IVA, you can manage complaints and compliments, track social engagement, and handle promotions.
Direct your guests to your nearest location and give them all the information they need to order before they even arrive. Interactions solutions can give directions and send links to interactive maps via text, chat and email, provide restaurant hours, services, address and phone number, and check and provide menu information.
Give your most loyal guests the attention they deserve. Our Intelligent Virtual Assistant can give your guests full insight into their rewards program, by providing balance information, enrolling guests in programs, replacing lost cards, resetting account passwords, and providing redemption options.
70% of millennials prefer to eat out, especially at chain restaurants.
More than half of food sales are slated to be via online by 2021.
“With Interactions solutions, our customers can use natural language to engage in conversations. In most cases, they don't even realize they're speaking with an automated system.”
– Pamela H, VP, Customer Engagement
Customer care, although increasingly important, is constantly evolving. Businesses know they need to excel at customer care in order to remain competitive, but with the pace at which consumer preferences for channels continue to change, it’s difficult to develop a comprehensive and effective customer care strategy.
Over 40% of customers are already frustrated before they reach out to an organization to resolve issue. Consumers want to get things done quickly and easily and their expectations are at an all-time high — no matter the channel they use to get there.
A “conversation” with a customer should feel like a conversation with a live person. Companies often have trouble making this connection and in turn, leave issues unsolved and frustrated customers.