Ai4 Customer Service: From Call Centers to Chat Support

Gone are the days when customer service was purely a reactive endeavor. In 2021, customer service is a personalized, proactive, automated process meant to delight customers while increasing conversions. This Ai4 Customer Service webinar will explore the various ways that AI is impacting customer service strategies. From call center automation to AI-based chat, this digital discussion will highlight the opportunities for those who embrace AI-driven service along with the challenges of overhauling legacy customer service programs.