Contact Center PCI Compliance: Can Conversational AI Help?

Nov. 16, 2022

11:00 am ET

In this webinar, you'll learn:

  • Why data breaches and agents-anywhere pose such massive challenges 
  • The potential implications of these forces if not addressed in a comprehensive manner
  • The role of advanced Conversational AI in addressing payment card industry (PCI) compliance issues
  • How to prevent PCI breach risk, which in return protects your business from costly fines and irrevocable reputation and brand damage 
  • What it takes to bring a secure and trustworthy PCI exchange interaction between your customers and agents — with no added disruption or friction to the customer experience 
  • To create a compliant agent environment that protects your agents and employees wherever they are — onsite or remote 
  • The secrets to an easy solution that does not require customers to enter card details into a phone keypad and where agents won’t see or hear sensitive information

Audience questions to be addressed during a live Q&A

You'll hear from:


Mark Beccue

Principal Analyst, AI & NLP at Omdia
Mark Beccue is a principal analyst contributing to Omdia’s Artificial Intelligence practice, with a focus on natural language and AI use cases. Based in Tampa, Beccue is a veteran market research analyst with 25 years of experience interpreting technology business. He is a frequent speaker, panel moderator and conference chair. Prior to joining Omdia Beccue was an independent consultant/analyst who provided custom and syndicated qualitative market analysis, with an emphasis on mobile technology. Previously, he was a senior market intelligence analyst at Syniverse with responsibility for identifying trends and opportunities. Beccue also served as a senior analyst at ABI Research, where he concentrated on mobile consumer technology. He has been cited hundreds of times by international media outlets including CNBC, The Wall Street Journal, Bloomberg Businessweek, and CNET. Beccue holds a Bachelor of Science degree in journalism from the University of Florida.

Nick Ruiz

Product Director, Inventive Scientist at Interactions
Nick Ruiz, one of the builders of Trustera, is a Product Director and Conversational AI Scientist at Interactions. Nick specializes in Speech and Natural Language Processing and holds a Ph.D. in Computer Science from the University of Trento, Italy. He’s passionate about technology that eliminates barriers to meaningful communication.

Vasu Madabushi

Head of Product Marketing at Interactions
Vasu heads product marketing at Interactions to deliver differentiated CX solutions powered by human-like conversational AI. Prior to joining Interactions, Vasu served as the VP of product and solutions marketing at 247.ai, a provider of conversational AI, CXaaS, and CCaaS solutions across digital and voice channels for CX/AX/EX markets. Vasu graduated with an MBA from the University of Southern California Marshall School of Business and an MS in Computer Engineering from Florida Atlantic University.

Register for the webcast