Apr. 23-26, 2023
Marriott Harbor Beach Resort and Spa
Fort Lauderdale, FL
Generative AI (GAI) has recently captured our imagination with its ability to generate human-like responses to questions in almost any subject. A plethora of innovative GAI-assisted applications including those for contact centers, intelligent virtual assistants (IVA) for self-service automation, agent assist, agent experience (AX) and customer experience (CX) are emerging. Come brainstorm with us; share and learn from each other’s experiences/plans in GAI before one may fall behind. We will discuss practical considerations of taking such GAI-driven solutions to production in an enterprise setup and the measurable business outcomes (such as labor optimization, AHT, FCR, and CSAT) it can greatly drive.