Datasheet

In today’s climate, daunting and expensive changes and delays in travel are inevitable. Your customers will never wait with our IVA since it streamlines what could be a complex process by providing fast and easy self service solutions to manage their travel credits and refunds. The IVA doesn’t churn, so unpredictable spikes in volume are handled without adding agents. All resulting in a fast, consistent experience,

even in the most stressful times for travelers.

Managing travel-related transactions with speed and efficiency is a major driver of customer satisfaction and loyalty. Maintain loyalty by offering guests quick and easy access to their rewards program, including obtaining balance information, requesting travel awards, enrolling new members, and responding to questions. Our omnichannel IVA makes this possible by providing self service options that allow conversations to be picked up where they were left off when switching between channels. The IVA seamlessly integrates into existing backend systems to deliver a highly personalized experience across phone, text, web chat, mobile app, and smart speakers.