Calculate how an Intelligent Virtual Assistant can save valuable call minutes.
Investing in Conversational AI technology and putting it at the forefront of the contact center can optimize labor and improve customer experience while providing a strong foundation for future business goals.
Watch this video to learn how Interactions seamlessly combines artificial intelligence and human understanding.
Check out this video to learn about who we are, what we do, and why we love working here.
Level Up Your IVA Maturity- Unlock your Score using our 60 Second Assessment
A leading gift-giving and floral retailer partnered with Interactions to deliver a fast, personalized customer experience across its 10+ brands. This collaboration provides millions of customers with efficient, human-like conversations that address common questions and order concerns.
This eBook explores the role of contact centers in customer experience, benefits and challenges of incorporating AI, and strategies for successfully blending human agents and AI to provide optimal service.
The most marvelous customer experiences often feel effortless. Yet behind the scenes, hard, thoughtful work has been done to pull off the magic. The key to providing stellar customer interactions is some behind-the-scenes magic: human assistance for AI.
Customer service is no longer just about meeting your customers where they are, but anticipating where they're going, what they'll need, and how you can best support them. The customer experience is the next generation of customer service, and it starts with Conversational AI and IVAs.
Ever wondered if the voice representing your brand truly connects with your customers? It's time to find out! Take our quiz to discover the perfect IVA personality that resonates with your brand and engages customers.
Consumers want personalized experiences when interacting with brands. Personalization can lower customer effort while providing an enhanced experience. However, it has been an elusive goal considering many businesses lack a strategy on how to apply personalization in a way that maximizes the customer experience. Long story short, there’s massive room for improvement.
Practically everyone – 96% of customers – says customer service plays a leading role in their choice of (and loyalty to) brands. So, why not give customers a top-notch experience? That starts with a stellar customer experience platform. Let’s explore how an IVR falls short and how an IVA solution goes above and beyond.
Today’s Intelligent Virtual Assistants (IVAs) bring an effortless ease and human-like interaction to customer service. How can you tell if your company is well-prepared to harness the full value of an IVA? Let’s look at 5 hallmarks of IVA readiness.
Customer service has evolved. Today, customers expect seamless, personalized experiences across any channel, from phone calls to web chats, texts, and social media, all in a way that fits their lifestyle. But how can you ensure that the voice representing your brand truly connects with your customers? The answer lies in your brand’s IVA personality.
