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April 19, 2016 • 1 minute read

Why Your Customer Care Journey Might be More of a Hike

Did you know that the majority of customers start their journey online, before branching out to other service channels in search of a solution? This means that your customers might be spending a lot of time searching, chatting or calling to find the answer that they need.

Visit our Resource Library to learn more about today’s customer care journey – and why it’s important for companies to get it right the first time.


Want to learn more? Let’s talk.