Customer effort is an increasingly important topic when it comes to improving the customer service experience. But what is customer effort, and why is it so critical? Watch this video to hear Jane Price, our SVP of Marketing, discuss how customer effort can impact your bottom line.
February 7, 2018 • 1 minute read
You might also like...
When Good Isn’t Enough: Developing Customer Care that Exceeds Expectations
The future is crystal clear. In a world of high demands and countless inquiries, meeting consumer expectations isn't just a goal; it's a commitment.
What does self-service really mean?
Conversational AI vendors have begun to market self-service as a catch-all phrase. Learn what characteristics are needed to be present for true self-service versus simple automation in this blog.
5 Complaints about Today’s Customer Service (and how Conversational AI can help)
Hear what consumers really think about today's customer service and tips on how Conversational AI can help!