It’s no secret that providing a great customer experience brings tremendous benefits for brands, including increased customer satisfaction, improved brand loyalty, and even additional revenue opportunities. What’s challenging, however, is that high CSAT scores are increasingly hard to come by (regardless of industry), and up to 40% of customers are already frustrated before they even reach out to your company.
So how do you provide a superior customer experience? By reducing customer effort, so that your customers can get things done quickly and easily.
Listen to our on-demand webinar to learn more about what’s driving up your brand’s customer effort, and what you can do to fix it.