Calculate how an Intelligent Virtual Assistant can save valuable call minutes.
Investing in Conversational AI technology and putting it at the forefront of the contact center can optimize labor and improve customer experience while providing a strong foundation for future business goals.
Watch this video to learn how Interactions seamlessly combines artificial intelligence and human understanding.
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In a recent research report on customer effort, Interactions found that customers simply aren’t willing to spend a lot of time getting their issues resolved. That’s why brands today need to design a modern customer care strategy that not only addresses their customers needs, but also removes effort and frustration.
Every year retailers invest a tremendous amount of time and money to meet increasing demands. Many even find themselves doubling or even tripling the support in their contact center, especially during the holiday season.
The spirit of giving seems to grow each holiday season. And with that, so does the holiday shopping madness. As outreach increases, retailers often need to double or even triple the support in their contact centers during this period to meet demand.
Millennials are not the generation of the future but we are the generation of the now. With ages ranging from 18-35 we are in our prime spending years. As a millennial myself, I grew up alongside the smartphone, which has had a major impact on my life and the ways in which I interact with my favorite brands.
It used to be there was only one way in to a contact center. A single channel where customers called in, agents responded and resolved, and then moved to the next call in the queue.
Investing in your customer care strategy is a critical step for companies that want to remain competitive in today’s customer-obsessed environment. But with a growing variety of technological solutions, the opportunities for investment are endless — and it’s hard to know where to start.
Customer care today looks nothing like customer care of the past -- and with new technology and channels, the rate of change is always increasing.
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The quality of a customer care strategy can make or break a company. Simply resolving a customer service issue or complaint is no longer enough — in a competitive, customer-obsessed environment, there is always room for improvement.
