Calculate how an Intelligent Virtual Assistant can save valuable call minutes.
Investing in Conversational AI technology and putting it at the forefront of the contact center can optimize labor and improve customer experience while providing a strong foundation for future business goals.
Watch this video to learn how Interactions seamlessly combines artificial intelligence and human understanding.
Check out this video to learn about who we are, what we do, and why we love working here.
Download our ebook to learn how to build an effective customer care roadmap
Investing in your customer care strategy is a critical step for companies that want to remain competitive in today’s customer-obsessed environment. But with a growing variety of technological solutions, the opportunities for investment are endless — and it’s hard to know where to start.
Customer care today looks nothing like customer care of the past -- and with new technology and channels, the rate of change is always increasing.
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The quality of a customer care strategy can make or break a company. Simply resolving a customer service issue or complaint is no longer enough — in a competitive, customer-obsessed environment, there is always room for improvement.
Today’s modern customers decide when, how, and where they want to communicate with a brand — and it’s up to companies to evolve and keep up with them.
No matter who you talk to, it’s pretty clear at this point that artificial intelligence (AI) is here to stay. The question, then, is what the future with AI looks like. At Interactions, we firmly believe that the future is brighter with AI, specifically when AI and humans work together.
Customer care is critical to your bottom line. So every interaction is an opportunity to increase revenue, but is your organization prepared for the future of customer care?
Join us for our new video series covering the latest in Accounts Receivables. In this mini-series, we’ll bring you the newest consumer research, technology trends, and industry happenings.
Customer effort is an increasingly important topic when it comes to improving the customer service experience. But what exactly is it, and why is it so critical? Watch this video to hear Jane Price, our SVP of Marketing, discuss how customer effort can impact your bottom line.
