Recently, the team from Interactions attended SpeechTEK 2015, the annual conference focusing on speech recognition, natural language understanding, and customer interaction technology, which we always walk away from with tremendous insight and excitement over the future of our industry.
We are happy to announce that we’ve been named a finalist in the Most Innovative Tech Company category in The 2015 American Business Awards and will ultimately be a Gold, Silver, or Bronze Stevie® Award winner in the program! The 2015 American Business Awards represents Interactions’ fourth Stevie® award in four consecutive years.
In 2004, futurist Erwin Van Lun, CEO and founder of Chatbot.org, predicted that all Fortune 1000 Business-2-Consumer companies would employ speaking artificial characters in 2015, in order to automate their conversations with consumers in an interactive spoken dialogue.
As we move further into 2015, there are three important trends in customer care to watch closely. These incredible shifts will cause a dramatic disruption in the way we serve our increasingly demanding customers. Over the past few years, we’ve seen the importance of customer care dramatically elevate.
There are countless reasons for calling customer service centers. Perhaps a phone line has static, or cable service is out, or a new customer needs help with WiFi (News – Alert) settings, or a scheduled appointment needs to be changed, or maybe Mom ordered the wrong size Halloween costume and needs to quickly exchange it.
We’re thrilled to announce today that we’ve been nominated for the 2014 SPIFFY Ground Breaker Award for Engineering Excellence! The SPIFFY Award nominees are selected by the Telecom Council’s Service Provider Forum and recognize companies that stand out for their innovation in the Telecommunications industry.
New research indicates that traditional speech-based self-service over the phone can fail up to 48% of the time a customer speaks. That means if you’re using a speech IVR and paying on a consumption basis – you could be paying double for the value you are receiving. That’s like paying for a Corvette and getting a Focus.