[Infographic]: Customer Care is Gearing up for the Future

It’s that time of year again — when customers are rushing left and right to their favorite retailers (in-store and online) to start or finish up holiday shopping. Black Friday, Cyber Monday, and the Holiday season are officially here — and while that can mean great things for businesses, it’s often a stressful and frustrating time of year for consumers.

The future is crystal clear. In a world of high demands and countless inquiries, meeting consumer expectations isn't just a goal; it's a commitment.

Conversational AI vendors have begun to market self-service as a catch-all phrase. Learn what characteristics are needed to be present for true self-service versus simple automation in this blog.