We’ve all had frustrating customer service experiences — dealing with awkward, robotic automated systems that don’t understand you or offer the right menu options. If we’re being honest, most of the time we probably end up rapidly pushing buttons or yelling ‘agent’ until we’re directed to a real person, just to avoid these systems. Companies actually put these systems in place to help the customer service process, but poor implementation and design often means they just cause frustration and often worsen customer experiences.
Clearly, there has to be a better way for customers to get things done. That’s why Interactions Adaptive Understanding technology combines artificial intelligence with real-time human understanding to provide excellent customer experiences.
Want to know more about how it works? Watch our new video below.