Customer Experience

Learn what a Voice of the Customer (VoC) program is, and how you can implement it into your business to improve customer experience.

How can Conversational AI support the notion that the customer is always right? Check out our blog on how AI can offer effortless customer interactions.

What is needed to create an IVA that delivers an ideal customer experience? Learn how technology, features, and design can all play a role.

Learn what the best practices for customer service are when using a Conversational AI application.

We all know that consumer demographics matter when it comes to buying behavior and effective marketing tactics. But did you realize that age has a significant effect on how a person wants to interact with brands they love? Read the results to a survey to learn about differences in generational preferences.

As you've probably heard by now, customer experience is a big deal. Customer Journey Mapping is a vital tool to provide actionable insights on the customer journey that can help you transform customer experience for your company.

We conducted a survey to look at customer preferences and tendencies when booking and managing travel, especially in urgent situations, and how Conversational AI and self-service can best support customers when these manic situations happen. The survey that we conducted had more than 1,700 participants that were either business or leisure travelers. See what we found.

The average mother only has 17 minutes of “me time” during a day. Learn about the results from our recent survey on how you can deliver the customer experience that busy mothers prefer.

Customer experience is more important than ever. Modern customers dictate why, when, and how they would like to engage with a brand, and companies are looking for innovative ways to elevate their experience. Naturally, they are exploring the potential of conversational AI and its promise of transforming the customer experience.

In the customer experience era, tailor your customer service to match the preferences of your customers with a Conversational AI solution.

Although traditionally they may seem unrelated, marketing and your customer care strategy actually have a lot in common-- the biggest thing being your customers. As a marketer it’s important to be involved in every part of your customer’s experience with a brand, as any point of contact can have a major impact on future revenue and customer retention.