Customer Experience

Digital transformation is not an easy undertaking. There is not a one-size-fits-all solution. And because of this, it can be difficult to know where to start. Learn three things that should be in your digital transformation strategy to ensure lasting success.

The Peak-End Rule is a scientifically-backed rule that people only remember intense moments and the end of an experience. If people only recall these intense moments of an experience, what does that mean for companies focused on their customer’s experience? Learn more in our blog.

Learn why voice (not text) should be your main focus when creating a digital transformation strategy for customer experience.

To succeed at Digital Transformation, businesses must understand the three pillars of Digital Experience. Read this blog to learn about each of the pillars and how your business can begin improving their digital experience today.

Learn what a Voice of the Customer (VoC) program is, and how you can implement it into your business to improve customer experience.

How can Conversational AI support the notion that the customer is always right? Check out our blog on how AI can offer effortless customer interactions.

What is needed to create an IVA that delivers an ideal customer experience? Learn how technology, features, and design can all play a role.

Learn what the best practices for customer service are when using a Conversational AI application.

We all know that consumer demographics matter when it comes to buying behavior and effective marketing tactics. But did you realize that age has a significant effect on how a person wants to interact with brands they love? Read the results to a survey to learn about differences in generational preferences.

As you've probably heard by now, customer experience is a big deal. Customer Journey Mapping is a vital tool to provide actionable insights on the customer journey that can help you transform customer experience for your company.

We conducted a survey to look at customer preferences and tendencies when booking and managing travel, especially in urgent situations, and how Conversational AI and self-service can best support customers when these manic situations happen. The survey that we conducted had more than 1,700 participants that were either business or leisure travelers. See what we found.

The average mother only has 17 minutes of “me time” during a day. Learn about the results from our recent survey on how you can deliver the customer experience that busy mothers prefer.